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February 2024 by Justin Chipman
Had an issue with a jacket. BDS responded quickly with two options for me. Ended up returning the jacket for a new one. Great communication throughout the process. The wader pants I received are also superb. Definitely will be ordering another pair. Also their hats are second to none great quality.
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January 2024 by Kristen Gulbranson
I love this shop. They have top quality clothing. My boys have shirts that have been well used and still look like new.
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May 2023 by Cory Hatfield
Ordered a Navy Blue hat and received a Black hat. I emailed customer service and never received a response. On top of that it took over 2 weeks for me to receive my shipment. Won't be purchasing more items.
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March 2023 by Tyler Easterling
I love the shirts and waders that these guys offer, however I had a package shipped to my house that showed to be delivered, but it never received it. I let the company know instantly. It’s now been a month since my package was “delivered”, and every Friday I have to follow up with them, because no one takes the initiative to reach out to me with any updates. I was told that “I will not be receiving a refund or my product unless USPS issues a refund to the them since this is not their fault”. Here I am going on a month after paying for my product and shipping cost and I am yet receive any sort of product, refund, or any sort of update. This has been been a terrible experience. Since when does the customer not matter?
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March 2023 by Sam Rasberry
Quality of clothing and accessories have been outstanding! The hats are some of the best out there and fit great. I love how soft the shirts are! And the waders have been nothing but great! Customer service is always on point and some of my orders have even shipped same day!! I will continue to be a repeat customer!!
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December 2022 by Jennifer McCurry
Ordered a few Christmas items and needed to return a sweatshirt for a different size. The communication was quick and easy during the return process and within days, I received the replacement. Very high quality!! Will order from them again
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November 2022 by Clinton Cornelius
I ordered jacket months ago and still no jacket. I reached out via BDSCC website because the have no customer number to call and they responded they would look into the issue. That was weeks ago and I have emailed twice with no response. The have taken the money (over $100) and won't respond back, interesting business model BDSCC? I want a full refund ASAP>
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October 2022 by G
I had an issue with the hat that i bought. It came apart at the stitching after wearing it a few times. i emailed the team at Back Down South and they were more than accommodating. every time i emailed them about my issue they were polite and helpful, that really went a long way for me. I asked if i could get a replacement or i could get the current hat i have repaired. They ended up sending me out a brand-new hat no fuss about it. Definitely will buy more clothes from them just on the customer service alone. Thanks for all your help in resolving my issue i really do appreciate all the help
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October 2022 by ASB07ASB
Hard to hate them but I ordered a hat online and it cost me almost 45 bucks for a hat that maybe cost them a few bucks to make and was told days later they were out of stock and was issued a refund. To me that's bad customer service and upsetting.
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April 2022 by Michael McAuliffe
Honestly I’m just here to talk about what a fantastic job someone did on the interior design of this place!!!I did walk around and look at the merchandise, which, they have a nice selection of unique clothing pieces that I would buy, but I was just window shopping today.The reason I came here to write a review was just to brag on their masterful work creating an atmospheric experience, visually speaking, with the interior of their store.And I mean, let’s be honest.Any store that puts a comfortable couch out for you to rest your weary feet after hours of following your wife around shopping?They got my recommendation already
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February 2022 by Billy
Great quality productsRecently went the extra mile to solve a shipping issue that was greatly appreciated.Can’t recommend this company more.
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January 2022 by Jeremy Slemmons
Was excited to support small business and got waders even waited due to delay which I understood during these times. But got waders and have defect which I get happens but can’t get email back or when call never answers. Don’t know what to do now
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September 2021 by Olen Hart
Couldn’t say more about the consistent quality of apparel from Back Down South.I have talked to ownership personally and he cares about every client- large or small.Will continue to purchase from BDS Clothing Co. for all seasons of apparel.
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July 2021 by Steve Andolora
Quality products AND customer service. I like that they have a lot of their main products, but will also follow the seasons. Will be purchasing some chest waders this fall! Can’t say enough about this company. 10/10 would recommend to anyone.
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May 2021 by Taylor Mathiason
GREAT CUSTOMER SERVICE!Had an issue with an order I placed (100% on me) service rep. called personally to rectify the issue. Also, the clothes are pretty awesome too!Will definitely be purchasing items again. Small business with great customer service!
