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July 2025 by Carrie Rauch
It's Lowes, but when comparing this one to Longview & Tyler, Lindale is on a different level. Friendliness, lay out of store, cleanliness, all of it is so much better. I'm in the middle closer to both Lgvw & Tyler, but I choose. Lindale.
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June 2025 by Robert Nunziato
Usually has what I need.
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June 2025 by Stephen Wilder
Disgusting store and managers.
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June 2025 by Janis Jordan
Just looking and pricing items for future purchase.
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June 2025 by Floyd Anderson
Horrible experience,order someone at 10 am and it still wasn't ready by 6pm
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August 2024 by Mary Whitworth
There were no empty carts for walk-in customers. All their carts were full of pick up orders. How are you suppose to buy lumber without a cart available?
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July 2024 by Rita Ross
I got keys made. ?
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July 2024 by Deryl King
Jessica was very helpful with our special order of window shades. Also mike was very helpful at checkout
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July 2024 by David Craft
Great customer service especially at check out or returns
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July 2024 by Chris Bonner
I've had plenty of good experiences at this Lowe's, but I'm very frustrated by every recent special order and delivery I've tried to get. Both of my last deliveries (for which I paid $80 each) have been bungled and resulted in my going to the store in person to get things fixed. This last time, they only delivered half of my order (even though the special order items had made it to the store) and gave me an extra door that I did not order. There was a very helpful lady in customer service who helped find the missing items but I still had to go to the store to return the extra door and get the windows I had ordered. They refused to refund me the delivery charge "because the truck already went to your house" so I ended up paying for them to bungle their half of the deal. If you're going to charge a premium for delivery you'd better make sure you're actually delivering. Taking customer's money and then failing your obligations (and refusing to take steps to make it right) is not a great way to build loyalty. The store has lost my construction business.
Edit 7/22: changed from 2/5 stars to 1/5 stars. I was told here to contact corporate customer service only for them to be of pretty much no help whatsoever. They offered me a small gift card that was a fraction of the delivery charge. It is opprobrious to charge $80 for delivery, change it to a pick-up order, and keep the money.
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July 2024 by Lee Smith
If you need it they got it
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July 2024 by Tina Ramirez
Loves this place, more selections to choose from than Home Depot, and great customer service
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July 2024 by Cassi Bailey
Big store, lots of stuff. Although, I've noticed a couple items now that are not on the correct aisle per the website, which was a bit frustrating. Had to wander around the store to find it 3+ aisle over.
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July 2024 by Adolphus Bailiff
Hard to imagine someone working at the contractor checkout who has no idea what “board and batten” is.
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July 2024 by Carol Walker
This store is fabulous. Staffing is plentiful; it is always easy to find cheerful help to locate an item or answer questions. I consistently find whatever item I want to buy in stock when I need it. Their return policy is easy to use if I have purchased more if something than my project needs. Their prices are competitive . Easy access in and out of store. Handicap accessible for parking, shopping, and restrooms.
