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July 2025 by Cathey Lynn D
Not favorable of their customer service online. In my opinion they need more training or hire reliable people. I've had very difficult situations they know nothing about. The wireless works great
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July 2025 by Cynthia Judge
The staff member was super helpful, friendly, and patient. It was a pleasure doing business with them.
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July 2025 by Bill Carroll
The worst customer service I have recived in a long time.
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June 2025 by Sam Niblack
Great, fast & professional.
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June 2025 by Kerri Compton
Very good customer service!
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June 2025 by Justin Riegel
The whole process was fast and every question i asked was answered and was given loads of help
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June 2025 by Keith McCaleb
Representative was courteous and answered all my questions. And he was putting on the screen protector and messed up three times and he did not even lose his cool but got it knocked out.
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May 2025 by Bruce Hailey
Not the correct info
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May 2025 by Les Melvin
Great experience with all these guys, especialy Ryan. Always there to help me with whatever needs I have. Those guys should give a class on customer survice. 10 out of 10
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November 2023 by Nathan Schubert
Gentlemen in the store were nice and got me the plan I wanted and phone I wanted. Paid $126 in the store and told me that was payment for activation fees and that my next bill and subsequent bills would be $109. Also traded in my phone for a promotion of $800 off any device. My first bill was $224 which had activation fees and did not reflect my trade in. Called the store and they nicely said that's how it is. Don't even go to Russell cellular, go to an actual Verizon store if you want it straight.
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November 2023 by Tony Jimenez
This company will rob you. The sales rep don’t know the products they sell and will lie to you. They also will take a device refund it and then mail it out to whatever address they want any tell you that you have the device and you still owe the money. Go to the corporate store do not buy anything from this place.
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October 2023 by Kayoung Kim
I upgraded to I Phone 15 Pro Max from this branch. Brandon was really kind and patiently explained things to me. Even though I am not a native speaker. I 100 percent recommend this Verizon. I’m looking forward new phone.
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October 2023 by Kay Kim
I upgraded to I Phone 15 Pro Max from this branch. Brandon was really kind and patiently explained things to me. Even though I am not a native speaker. I 100 percent recommend this Verizon. I’m looking forward new phone.
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October 2023 by Tom “Bob” Sandam
Trevor was great! He walked me through the entire process and got me a great promotion for my new phone. I would highly recommend Trevor and this store for any of your Verizon needs.
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October 2023 by EL
I just went into buy a Iphone 15 Pro Max and it was amazing. I was talking with Brandon today, and he was very patient with me and he was explaining all the steps. I am looking forward to pick up my phone and enjoy my new phone in the future. Im also looking forward to do more business with Brandon as well. Thank you. If you are in Lindale, 100% recommend!!!
