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March 2024 by Scott B.
Oil change and a state inspection taking 5 hours when I scheduled an 8am appointment? Cmon man.... Then they never called, I had to go in and wait for my turn to ask the guy if my car was ready.... (I waited an hour because of all the other frustrated people in front of me).
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February 2024 by Steven Weisberg
replaced engine with rebuilt. They did not make sure the car was good to go, started went out once i got it home first time. They did have it towed to them at their cost. Starter was replaced by this location with in the last 36 months. They did not charge me to replace starter. Car was completed faster than they said it would take and once car was ready to go, seems to drive really well.
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February 2024 by Dmitry Kaplun
Excellent service from an excellent team! Highly recommend this location for all your personal and fleet vehicle needs. Mitch is a rockstar!
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February 2024 by Daniel Solis
*RETIRED SERVICE MEMBER*AVOID THIS LOCATION AT ALL COSTS UNLESS YOU WANT THEM TO HOLD YOUR CAR ALL DAY WITH NO COMMUNICATION ABOUT DELAYS UNLESS YOU CALL AND ASK WONDERING WHERE THE HELL YOUR CAR IS AT!?!?I would never go here again. I realize things come up that can delay the original timeframe. Backstory; which was literally me randomly calling to see if they had availability and the guy I spoke to stated that if I brought my car in within 10min. Around 12:45 - 1pm he could definitely complete it that day being that they close at 7pm. Just like they are working and have a schedule so do I. Here’s my issue; 0 communication what so ever unless you literally call repeated and inquire. I wouldn’t have brought my truck in for a literal alignment check and tire rotated and balanced. 6 hrs later with my ride waiting all day 10min. before closing homeboy is like; oh yea, well we weren’t able to get it done today but rest assured, it will be ready at some point tomorrow but not sure when. Yea sure thing, I’ll be sure and let my ride waiting for me know as well. DON’T GO TO THIS PLACE! Honestly they need to fire that cat Shawn, he’s rude af.
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February 2024 by srikanth dyapa
I called the store and scheduled an appointment, dropped my vehicle 10 mins early. They mentioned the wheel alignment would be done in around 1 hour to 90 mins. I did check after 1 hour and they mentioned that i was next and it would be done in 30 mins. When i went back after 90 minutes, my vehicle was not even touched. I simply lost all my afternoon time. I do not recommend this firestone to anyone at all.
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February 2024 by 1SG Otis Jamison
Need more employees, not enough coverage at front desk. Customer are being made to wait for extended periods of time. Management unable to handle its customers load in front area of store. Store is Losing a considerable amount of value revenue due to employee shortage . I seen an awful lots of safety concerns in the bay area ,smoking,Objects laying, and employees work way ect.. These are accident waiting to happen! Just a matter of time’very unsafe, work environment, lots of safety concerns. It’s probably not a bad idea for the district management team or safety team to take a visit to ensure no one is injured at this location. Work was performed in a timely manner, especially with the shortage and staff. kudos to the employees that are doing the right thing. There are a few good employees in this location..
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February 2024 by Jon Peterson
Very helpful!
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January 2024 by John Keenan
The team did an excellent job keeping me advised of my needs and the availability of my car.Devon was the nice young man who was very diligent.
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January 2024 by joann askew
They were able to get my vehicle in and serviced in one day.. outstanding, and thank you
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January 2024 by Avery H.
This place is the absolute worst. I got here at 12 and the guy in the front said my inspection would be done within the hour, done by 1 at the latest. It's 1:40 and he said the service manager who was inspecting my car went to lunch. It's 1:49 and I'm finally leaving and I asked how long had my car been ready and the guy at the front said honestly quite a while. My manager didn't let me know before he went to lunch and I never checked and now I'm late to work. On top of that, they failed me due to my windshield wipers having a cut in one of them which could've been replaced in past the same day if they didn't waste my time for an additional 40 minutes
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December 2023 by Valerie Belk
When you've someone that they can't tell you they don't know how long it'll take to fix your car go somewhere Else to get it done. So if you're going for tires that'll be the Best place to go.
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October 2023 by Kairyl Ikbal
FRAUDULENT policies! Totally caught Technician & MANAGER in a LIE and trying to upsell me on thousands of dollars in repairs when I just had the parts replaced by a DIFFERENT shop and they confirmed it was fixed. Then I went to a THIRD shop after Firestone and they confirmed Firestone was lying. AVOID ALL FIRESTONES if you can
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September 2023 by Christy Willis
Scheduled a full synthetic oil change when they emailed me the quote it was for a premium one at twice the expected price. When I called them they said too late to change. They should have told me there were different levels of full synthetic. I will be going back to valvoline going forwardService: Oil change
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September 2023 by E M
Probably one of the best and most convenient Firestone experiences yet. Fast getting in, quick turn around time and pick up. Didn't have to wait around to drop off or pick up. They also pinned up my sagging splash guard free of charge. Excellent customer service, thanks Trevor!
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August 2023 by paul magers
Whatever you do don’t come here!! Maxwell and jaxson looked at my wife’s tire and they said they “ patched her tire” they forgot to patch it and sent her on her way. She was stuck on the side of the road out of work for multiple days because they left her tire unpatched. They also failed to mention it to her so she now needed a new tire and her car was damaged due to this! They will scam you here or ruin your car here do not come here.