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March 2024 by Nicole Jackson
Whatever you do don’t EVER order shoes through their website for pickup. They will delay your order then someone will call you giving you the 3rd degree about your personal information as if they’re the FBI. Not once have I ever been through the unnecessary nonsense Wendy & Hibbetts put me through today just to get a $90 pair of shoes.They did not have the shoes within a 50 mile radius of my own so I ordered them to be picked up by friend. Their website literally ask you if someone else will pick up your order but for some reason that became an issue. Not only did Wendy delay my order for HOURS she questioned me about things that are none of her business. Where I live, where I’ve lived in the past, my phone number & etc. is NOT THEIR BUSINESS! If i say I placed the order then I did don’t take it upon yourself to make name changes to my order because you got confused about details that are not your concern. Thanks but NO THANKS!If their was a security issue it would be my banks responsibility & mine not HIBBETTS!
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March 2024 by Amie Terry
Terrance in Little Elm was so friendly and helpful. He is very knowledgeable and attentive to help you with your questions.
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March 2024 by Andrea Apple
Bad y’all cxl my order
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February 2024 by Shonette Dene
Always helpful and professional!!
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January 2024 by Sarah Colburn
This place is absolutely incredible!!!! I had the most knowledgeable salesman helping me out. He helped me with such great attention to detail, and provided me options I would have never picked out for myself but work AMAZING. I was so amazed with how happy I was with this purchase that I've spent the last month raving about Hibbett. I plan to come back with my husband to buy more shoes and experience incredible service. Can't recommend this place enough and the salesman who helped me! Pic is of the amazing shoes I got that he found for me - love them!
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December 2023 by Valencia Hannah
No one greeted us when we walked in and while looking a shoes they just stared at me with out asking if I need help. This turned me off from buying anything in the store and headed to another store to make my purchase.
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December 2023 by Travontay Jones
A1 service order came before said date. Customer service was on point.
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October 2023 by Francis Lawson
I had to return the items at the Little Elm, Texas store. Let’s just say, that lack a lot of pride and enthusiasm at the store.
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October 2023 by Lawanda J
I love that I can always find what I am looking for at a great price when shopping at Hibbett.
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June 2023 by Jill Sherman
Terrible soccer selection, uninformed employees and ridiculously loud music. Walked in for cleats and the guy barely knew what a cleat was.
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June 2023 by Eduardo Burgos
Customer service good short on supplies kids shoes pants shirts
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June 2023 by Rick Jordan
I received the wrong item. I ordered a specific color of a shoe. I received the correct size and shoe but wrong color.
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March 2023 by Solid Rock Productions LLC
Did a great job making sure they would be ready when I needed help. Also didn’t rush me. They had plenty of sales. Did not have a huge selection of clothing.
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March 2023 by Donyel Redfield
Customer service here lacked today!! 1st time in this store and it was not what I expected from a place wanting repeat customers. I don’t know what type of day they were having but I had nothing to do with it. Guy with the braided bun needs some customer service and return policy training. I was left at the register as if the mic was dropped on me and was basically told my return could not be completed due to selecting UPS return vs store. (Just because I was emailed a return label they couldn’t take my in store return) I was then quickly left alone basically at the register as if our conversation was done. I went outside and contacted Customer service and she laughed and stated she would remain on the line until my return was completed in store. (She was great over the phone) During my 2nd attempt to return, a lady next to me also seemed to be having issues returning and before she left she stated “thanks for your help though you didn’t do anything” and his response was simply “yeah”. No apology no nothing. Once my return was completed I was curious to see if I would get one and never once did I get “my fault” “my apologies” for the inconvenience, nothing. “Have a good day”, nothing. I will continue to possibly spend my hard earned money online but I’ll say this with 100% confidence, I will not be buying, looking, trying on, nor returning here. If you made it this far down of reading, I thank you.
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March 2023 by Samantha Skinner
Very helpful and friendly. The pair of shoes my son wanted were sold out in his size but the guy that helped was very nice.
