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November 2023 by Debrah Ramzinsky Pease
This bank has lots of locations. All the way to Ft Worth. I live in Collinsville where there is one and also in Pilot Point. You can find them in Grapevine, Dallas, Decatur, Waxahachie, Burleson, Bridgeport, Williow Park, Trophy Club, just to mention a few.
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June 2022 by Mely Salazar
I stood at the window and it was 15 minutes before 5, which is the time they should close the window, and there was no one.
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December 2019 by Vanessa M.
I have held several accounts at this bank including a non profit account. It kills me to write this review because the staff at every branch I have visited are very helpful and friendly but a bank has to be more than nice. I recently had a fraudulent charge on my personal card over a weekend. Every number I called let me know they were open during regular business hours. I could have cancelled my card but Christmas is three days away and I need access by my account. I closely monitored my account until Monday and no further charges were made. When the bank finally opened I called and was told they would have to call me back because they didn't know what to do. Excuse me? I received a call was told I had to deactivate my card. Assuming I could run by the bank and grad a temp card I was informed I would have to wait 10 days. So that's 10 days at the holidays where I have no card. I can write a check but it's so unsettling that one, I received no fraud alert. Two, I had no recourse until Monday morning. Three, I had to dispute the charge instead of my bank reversing the charge. I've never disputed a charge but it sounds like I might just be out the money. Four, how can a bank in this day and age not have the most basic protections in place? No fraud alerts. No emergency phone numbers. Can't even give you a temp card. Can't reverse charges! The charge on my card was small but what if my account had been wiped out. I would be in huge predicament and my bank would not have my back. During this same fraudulent activity, my husbands card from a different bank was also used. They stopped a second charge, notified him of fraud, reversed the charges AND he had a new card the very next morning (a Saturday)! I had delusions that using a small bank was good for me, my town and just the right thing to do. None of that matters if my money is at risk and a small bank is incapable of protecting it. I hate it to do it but I have no choice but to move my accounts.
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September 2019 by Phillip Flatt
Always received friendly and helpful service.
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May 2016 by Greg Vencevich
Fantastic bank !! Still small town friendly and all the staff know their stuff !! Highly recommend over the big boys who don't have a clue as to who you are !!!!!!
