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February 2024 by ashraf M.
We buy 1836 Farms products (organic milk, orange juice, lemonade and grapefruit juice) from this location. They charge a $2 deposit for each bottle which we don't mind. Upon returning the empty bottles to get the deposit back, my wife was mistreated by the lady in the customer support as she refused to return the bottles accusing my wife, who was was accompanied with our 3 kids, of stealing the juices. She came home distraught and crying from being disrespected by our local store's employees. So, I decided to go to the store with the bottles and I asked for a refund of our deposit and I was told that they could only return 5 bottles. We have never experienced anything like this before: we have been ripped off by Kroger and insulted by its employees. I filed a complaint with their customer support and I am thinking about suing.
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February 2024 by 주동기
awesome!!!
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February 2024 by Cindy Collins
Everyone knows my name! Very friendly staff
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January 2024 by Dallas Texan
I find that the pharmacy prices and service are fantastic. HEB does a great job in the pharmacy by having friendly people and better overall availability of hard-to-get meds. Bravo!
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January 2024 by Erick Cuellar,
Y’all better be off moving to HEB,Very unprofessional employees, rude…I placed an order online, when I went and tried to pick it up, I waited at least 10 min outside…So they finally call me back to tell me that my order wasn’t ready..That I have to come back 3 hrs later,So I left, as I was driving back home I got an email of cancellation of my orderTheir services is getting worse and worse…AVOID AT ALL COST ….Go to HEB
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January 2024 by Tanya Le
Employee is so rude.
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January 2024 by Lynette Rodriguez
When I tell you I bargain for the sales. I mean it. This store is never a let down.
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December 2023 by Matt McDill
Great deals through the app and online coupons.
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December 2023 by Esther Njoroge
Love Kroger. They changed the arrangement inside but will get used to it. Loved the map with a guide to where everything was move to!
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December 2023 by Karson P
Be sure to check your milk expiration date. I bought milk thinking it was well within the date and consumed about 3/4th of the carton before realizing it was already 2 weeks expired at the time of purchase. This isn't the first time I've heard about Kroger stocking items well out of their expiration date.
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December 2023 by Marc Peris
The pharmacy is not helpful at all and won’t give me my prescription even though my doctor cleared it
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December 2023 by Addie L
I placed a pick up order at another Kroger got home and a couple of items were damaged moldy, this happens with berries-- no big deal. Went to this location because it's closer to home, was simply going to exchange my items. The clerk refused stating it was policy to not return pickup orders from other locations. Also rolling her eyes at me when I politely asked for a manager. Then who I am assuming was an assistant manager told me the same thing the clerk said, I showed her the return policy and she again refused stating the store manager will not let them. I called Krogers customer service where they confirmed this is not Kroger policy, and refunded my items. Kroger corporate should know that this Kroger is putting in place policies against what is stated online. I don't care if you printed out a word document that states you cannot return from another store, this isn't policy you are just trying to keep returns low in your location. Unacceptable.
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December 2023 by Pat Layne-Scott
This is the most disgusting store around. All checkout lanes were closed. There were 4 self checkout lanes open. There were approximately 14 people waiting in line to use these 4 checkouts. The
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November 2023 by Steve Davis
Kroger marketplace Little elm is a good store to get everything you need
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September 2023 by Susan Gephart
Customer Service nightmare! I wish this were the first time I didn't get an item in my pick-up order. This order, I asked for 2 lbs Boars Head Black Forrest Ham. I got one package at 1.04 lbs, but was charged twice that exact amount. Mistakes happen, but its yet to be remedied. I tried doing the online chat feature, but automated system wanted to refund me 1 lb total, and didn't include the taxes I paid. So I called customer service to speak with a person, held for 24 minutes, got a person, get my information confirmed (name, phone number, Kroger ID, and the item needing refund) and all of a sudden the rep is saying "hello, hello, hello", she can't hear me suddenly, then hangs up. She had my info and didn't call back!! I call the store ask for supervisor, it rings without going to voicemail or a person. Called back again, asked for pick up, get Jeffrey, asked him to get manager, phone is set on counter with an open line (I can hear in the background), then someone picks up phone and hangs up. My husband is now on his way back to the store and can hopefully remedy this, but what on earth has happened to customer service!! 1 hour minimum of our time and gas spent on a 2nd trip to remedy your mistake. Again, not the first time we've struggled with this situation. Get your act together Kroger!!!