-
February 2024 by Animesh D
Nice location and new restaurant to provide one of the quick and best service in town. The smoothies taste great and have a good food.
-
January 2024 by Rachel B.
I don't like to leave negative reviews but I am writing this one because I hope it helps make things better. This specific franchise has poor customer service and on top of that the drive through is extremely slow. I have waited here for close to 20 plus minutes and I still don't have my order. I think they need to work on being more efficient. I like the food but if I'm in a hurry I am going to have to rethink visiting this location.
-
October 2023 by Greg Wilkerson
Tropical Smoothie Cafe is our new go to place and we have spent hundreds of dollars at this specific location alone, as we cater their food to board meetings. The first catering was a tax exempt order that turned into a debacle. We were first told to call 2 days in advance. I did and they said call the day of the order. Then I called the day of the order at 11AM for the 530 PM pick up and they acted like 10 wraps was an impossible task. They didn't know how to process it as tax exempt either, so we had to pay taxes. I emailed the owner, Brian, and nothing, so we just wrote it off as it was not important to the owner to get back to us. By the way, Brian, if you still own this business, your employees were talking smack about you when we ordered that day. That's how I knew to address you by name in the email.... On two other occasions we have personally dined here and received a cold shoulder from employees, and today will be the last. Of the 3 employees there at 1130, no one said hello, thanks for coming or anything..not a word...zombies....not only to us but the drive through, too. What a horrible vibe. We watched one guy waiting on his order just walk out. The food and model for this chain is by far one of the best I've ever seen but we will NOT be back to this location and I hope corporate is watching these reviews.
-
September 2023 by Jack Norris
My go to place for a quick bite, good quality food for the most part. No complaints
-
July 2023 by Brian Smith
I placed an online order , arrived at the drive thru and waited for 6 min nobody came to the speaker, so i drive up to the window and it’s 4 people all standing around and i saw two people look at me and they continued to ignore me , i waited 10 more mins at the drive thru window and still no acknowledgement , so i had to literally knock on the window of the drive thru to get attention , wow is all i can say
-
July 2023 by daylon hyder
To sit in the drive thru with no acknowledgment for 5 min . I honk still no answer and then the lack of urgency when I tried coming inside. I decided I didn’t want anything from the terrible service. I assume my stuff would have reflected that. Hire better staff or get some experienced managers in there thank you. I won’t be back and I see the trend of terrible reviews. If you’re the owner and care about this bushfire your staff and get a new one
-
July 2023 by Ashley Whistle
Waited in the drive through for about 10 min. No one answered. Finally drove up to the window and waited. Honked after about 5 min or so. Finally went inside and there was no one there. My husband yelled and there was no response. I don’t know if they just abandoned the store or didn’t want to take our order but either way, won’t be coming back. Waste of time.
-
July 2023 by Sean Sixx
Placed an online order, arrived and was one of 2 vehicles in the drive-thru. Waited 10 minutes for the truck in front of me to move. Finally get to the window, our order is sitting there. Takes her another 2 minutes to get our order together, opens the window, throws our stuff out at me, doesn’t say a word. No good morning. No thank you for coming. Very very poor customer service! We won’t be back.
-
June 2023 by Nathan F.
The first time i went to this location the smoothie was amazing, but they gave me the wrong wrap and forgot my kale slaw.Every Tropical smoothie ive been in has greeted people as they walked in, not here.Today was the second time i've tried this location and the food i got this time was good and the smoothie was ok. The smoothie was not blended nearly enough so it was chunky with ice. Hopefully it improves because i like the one in Frisco and would like one closer to home.
-
June 2023 by Akira Ferguson
Zee & Kiara are always here working hard! They are always quick with orders and have great customer service! 5 stars for them!
-
June 2023 by Jessica S.
The customer service here it's always awful. Whenever I come in it's like I'm bothering them. Last time I was in, there was a girl behind the counter with such a bad attitude. A customer complained about her attitude then the girl behind the counter started kicking and throwing stuff around the kitchen, then ripped off her headphones and stormed off. On the upside the place is always clean and the smoothie s are tasty. The food can be hit or miss depending on who makes it that day. It can be really good or it can be totally sloppy and heavily salted.Honestly, the only reason I still give them my business is because my kiddo likes it.
-
May 2023 by Brian Webber
First time visiting, had the chicken bacon ranch Flatbread, it wasn't bad, yet I feel let down. Seeing I was hyped up from co-worker. The chicken seemed bland in flavor, low volume of ranch and suspect old dried out cheese. Not saying rotten. Just old, didn't melt well. I was hoping it was gonna blow my mind especially for the price.Maybe next visit will be better. Service at window, was standard. No welcoming smile, just ho-hum here I am at work.....
-
May 2023 by Jorden Beavers
I would highly recommend not to waste your money here on food. Smoothies are good but not too sure why they are advertising them as daiquiris when they have no alcohol though.
-
May 2023 by L Dogg
Took them 20 minutes just to make one flat bread. When I asked about the status of my order I was in formed By the young lady that she was busy. My response was I could see that your busy so it would help if you would move faster. I have no issues with the food however the workers need Where can move with a sense of urgency as they acted as if they had all day
-
April 2023 by Denisa Pruteanu
Our family loves this location because ZEE is the friendliest here! He’s always so helpful and the smoothies are always perfect! We appreciate him! Thanks for being awesome ZEE!
