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January 2024 by Tia T.
We previously purchased kitchen tile from here. Today, we came back to look at additional tile and trim for some upcoming projects. We walked around for 15 minutes without anyone acknowledging us. We went to a customer service representative who was assisting a couple. She never acknowledged us and eventually walked off without so much as a word. I made my way up front to ask for assistance. Let me add that ALL of the people working there for congregating at 2 registers, talking to a total of 3 customers. After asking for help and being passed along, no one ever came. I eventually called while we were inside of the store asking for help for us, as well as other customers who were complaining about the lack of assistance as well. The guy who answered, Matt, said that he would connect me to Amanda, who would help. I spoke with Amanda and notified her that we were inside of the store and needed help and she said that she would be right over. While waiting, we continued to walk around....and wait some more. My husband eventually got frustrated and was ready to go. About 7 minutes after we left the store, Amanda called to ask were we at the right location (I assume that she finally came to look for us), and I told her that we were but left because we never received any assistance. She stated that she hoped we would return at someother time.Why would we want to spend money at a business where it's apparent they do not care about the customer? I am not sure what their business model is but that location must not care too much about their customer service. All in all, I was thoroughly disappointed in the way we were treated and the lack of concern by the employees who work there. If you don't value the customer then I don't see value in spending my money there.
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December 2023 by juan alvarez
The store in its self it's a great store. But when it comes to loading a load, they have a lot of restrictions that are idiotic. Example. The man in the white truck has 3 children and the wife. They made them get out of the truck and inside the store to push the pallet. Kids are comfortable. Guy spent $2,500 at the store. They think the trailer it's going to transform and land on top of the truck and kill the people inside. It's horrible. Customer payed they should be able to load where you tell them. Homedepot, lowes, Walmart, samns, Costco. These are way bigger companies and don't have thay many rules. Other picture they can't double stack. I spent $1200 for 10 pieces of tile and now I have to load by hand and on top of that wait 1 hour. Ridiculous
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December 2023 by Juan Carlos
The store in its self it's a great store. But when it comes to loading a load, they have a lot of restrictions that are idiotic. Example. The man in the white truck has 3 children and the wife. They made them get out of the truck and inside the store to push the pallet. Kids are comfortable. Guy spent $2,500 at the store. They think the trailer it's going to transform and land on top of the truck and kill the people inside. It's horrible. Customer payed they should be able to load where you tell them. Homedepot, lowes, Walmart, samns, Costco. These are way bigger companies and don't have thay many rules. Other picture they can't double stack. I spent $1200 for 10 pieces of tile and now I have to load by hand and on top of that wait 1 hour. Ridiculous
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October 2023 by George Guity-Zapata
This place is great! They have a huge selection of all kinds of tile, a beautiful show room, and the most friendly staff I’ve encountered in a long time. I got a better deal than I was in expecting on my tiles. I’ll definitely be back!
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September 2023 by Tango Tango
Low star is for Installation services. JFV Flooring, GTI Flooring , and Octicollo Flooring are some of their recommended vendors. These companies are very unprofessional. Octillo Flooring is in AZ but has a small team in TX and never answers the phones. The phone number listed for business is in AZ and it's the only phone to book appointments. I used Installation services before 2020 and decided to use them again. I couldn't even move forward with my project because these janky companies don't communicate, have poor customer service, don't answer phones etc. Most don't have anyway of researching past work or reviews. Seriously? Yet they were vetted by Floor and Decor for our local area. Garbage. Read all the reviews. Someone wrote a review about his poor experience with a vetted vendor but didn't list their name. I decided to move forward with another vendor outside of installation services.
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September 2023 by Zephanie Bailey
Special thank you to Marianne! Thank you for being so helpful and kind to my husband and I through our first diy tile project! We appreciate your expertise and opinion im helping us make the right choices. Not to mention how easy you made it for us to purchase everything today. Can't wait to show you the end results.
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September 2023 by Jennifer Plaza
Visited this location to pickup the remaining tiles needed for our bathroom build. Not leaving 5 stars because I had to travel to 3 different locations to get enough blue glass tile for our master shower. I wish they could have restocked inventory sooner than 3 weeks expected.
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July 2023 by SGP
So many colors & styles to pick from. The app is more helpful then the people working..Nobody asked if I needed any help and the employees weren't around to ask for help.
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July 2023 by Karsten Nielsen
Great place with a great selection and good service. Much better than The Home depot and Lowes. Higjly recommended.
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July 2023 by Veronica Carrillo
Huge selection of flooring and wall tile, excellent customer service and good prices. After going to several places we were very disappointed not finding our choice of laminate. But here we found what we wanted and they have everything we needed it in one trip.
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July 2023 by Nickola Wilson-Chung (Wilson)
This place is great opportunity to see in person design ideas without any pushy sales people. All of the store reps were friendly, professional and helpful.
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May 2023 by je tu
Becareful with their Installation Made Easy section. Read the following:Customer Satisfaction Guarantee is misleading. The contractors were over 3 hours late and wanted to push it to the next day. Called Installations Made Easy to switch installers or get something done about it. They said I had to wait till the installation is done before they can get involved. So the installation was finished 2 days later and it was not professional looking. Called Installation Made Easy to file a complaint, you know they had the contractor call me to work it out! If I am having problems with them why would you have them call to work it out. Installation Made Easy is supposed to be the middle man of this transaction. Installation Made Easy never called to get a follow up, to check to see if I was satisfied or nothing. They got paid, the contractor got paid and they both just moved on to screw the next one on the list.FIND YOUR OWN CONTRACTORS AND DON'T USE (INSTALLATION MADE HARD)
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May 2023 by sonja armstrong
I love this place. They have great products at great prices. Marianne is very helpful in choosing flooring. Set up your choices by giving them your number. A service I found out last weekend they have.
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May 2023 by Laura Mariely Matos
Amazing customer service from Kelly Rideout!! It was our first time at the store and she made the process of selecting a tile soooo much easier. She's the best!
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April 2023 by Anthony Carrasco
I had a wonderful experience with my interaction with Jacqui last week. She greeted me and immediately took control and listened to my needs, presented me other options as comparables. She also made recommendations for the tile and mortar. She then scanned my 3 porcelain tile options and products. I received an email text message with my electronic quote in a pdf format. bloody Genius.Thanks again Jacqui