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December 2023 by A- B.
There is barely anyone in the ER and it is taking just a long as it does as if the ER was full or busy. I'm aware that they are under staff. But if they cannot keep up with the demands then the facility needs to shut down. Staff is not welcoming or pleasant. I've been to Baptist Hospitals once I will be using their health system for now on. Nurse had me hold my own urine cup for 20 minutes. The quality of care is sorry because the doctor only came out to take care of one patient in the past two hours. The nurse Thomas big guy put the blood pressure cup on very tight and told me that's how it's supposed to be. I wanted desperately to rip it off. The second nurse used the pressure up properly and I was fine. Terrible service. I hope I make it out alive considering I'm here for something minor.
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September 2023 by Manuel T.
Day shift nurses seemed nice. Day shift doctor seemed like he wanted to really figure out what was going on. Extra star for that. Normal stuff, questions vitals, history, etc. ER almost placed another patient in the same triage since they were showing the one we were in as empty. Not that bad, but its the beginning of a trend. Collected a urine sample before moving to a room. Night shift nurse audibly complained about previous shift work quality since vitals weren't hooked up. Too painful to undergo first ultrasound, tech said she would come back after pain meds. Next tech showed up for ultrasound 15 minutes later, still no pain meds. Which we told them we were still waiting on pain meds. Later stated we refused care. 4 hours later finally got pain meds. The night shift nurse came in seemingly with an attitude and stated doctor was getting agitated because we "refused" ultrasound and will discharge you because of it. Had to re-explain what was going on and the attitude went away. Finally got ultrasound. Doctor came in to give ultrasound results and said they are still waiting on a urine sample since it had been 10 hours. Told them one was given in triage. They tried looking for the sample. Had to give another, discharged after 11 hours. Night shift doctor and nurse were dismissive. We will drive further if/when we need to go to an ER from now on.
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April 2023 by Terrie D.
I went for a fall found out I had a UTI and was told the prescription was sent Tony pharmacy but it wasn't and after 11 hours they told me to come back and start all over again I will not be going there again nor will my family
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April 2023 by Carlyn L.
This place is literally disgusting! The first thing I noticed as I was admitting my mother into the hospital room on the second floor, was extremely dirty, visibly caked up dirt all over the tile floor of the entire second floor. The entry into the room and the baseboards had so much collected dirt, that I wet a cloth and began to wipe it with my foot. It came back removing a to. Of dirt with very little effort on my part. The conclusion: these floors are never mopped. This is a HOSPITAL and this is extremely unsanitary! If at the very least the floors are visibly extremely dirty, how is the sanitation of everything else? My classroom floors with 50 plus kids going in and out and making daily messes is better maintained and cleaner than the second floor. It's shameful. I did give a one staar because the nurses have all been very friendly and compassionate. The food is inedible. The staff delivering the food is very rude. VERY rude. The woman drawing blood for labs was also very rude and needed a lesson in bedside manner. The pic nurse was amazing and very personable. I write this review in hopes of bringing awareness to the hospital of the lack of cleanliness of this hospital. It's seems to have no regulatory expectations and I find that shocking in the least. Do better.
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April 2023 by Mona K.
If you're desperate and dying....go ahead. Geez. What happened to the ER? They discharged my mom after a fall without a head scan and by the time my sister could pour her into her car she was showing signs of a stroke. Charge nurse saw it. Did nothing. Awful place.
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March 2023 by Jade Adams J.
Only did one star because of the Ultrasound doctor was really nice. Patient care is awful, I went in having blood clots huge ones coming out of my private area. I got blood taken and i asked the doctor if she can look at the photos. She rudely said "No" and that was it. I did an ultrasound and found out that I was having a threatened miscarriage. However, the doctor pulled me into the open area where the admission and nurses are. Telling me i am pregnant and that i am going to have a miscarriage. One i didn't know i was pregnant, she blamed me for potential miscarriage. The lobby could definitely hear and some of the nurses were staring at me and i felt my privacy was violated because i got looks in the lobby. They didn't give me any other information on what i should do, they said bed rest but they couldn't help with the cramps.
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February 2023 by Tracy P.
My husband had a major emergency surgery here, and although we are pleased with his surgeon; the lack of communication and mistakes made by the nursing staff is very concerning. He was given the wrong wristband TWICE, the day nurses had not even read his charts and were clueless about his major procedure. We pushed the help button 4 times the first and worst night and even asked staff to please call his nurse and no one came for an hour. He was dying in pain by then. We were never even informed about his would vac and how it worked or what to do when we got home. Go somewhere else!
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January 2023 by Deneese J.
This hospital has much potential but there is a ridiculous need for some high level intentional professional development for all staff inclusive of upper administration, physicians and medical technicians around their use of stereotype language, lack of compassion, implicit bias, and other structural inequities. This is particularly urgent since their primary demographic group as customers are 65+ from Latinx and African American ethnicities. Given that it is now 2023 and a much higher awareness of inclusive excellence, there is a far more tremendous need to better serve these groups of people.
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October 2021 by Matthew F.
Disabled military veteran received a ACDF: Anterior Cervical Discectomy and Fusion at this hospital. I could not be more impressed with Hospital's careful planning--from pre-admission testing to recovery and care. The staff at all levels were highly professional, truly caring and very knowledgeable. Also, the facility was extremely clean and hygienic. My surgeon, Dr. Holger Skerhut, was amazing! Highly recommend. The incision left is one of the best the nursing staff have seen. My only complaint has nothing to do with the hospital; rather, it's with the la Quinta inn next door. It is not safe for family and because the Hospital doesn't allow children visitors (COVID-19 policy) my wife spent much of my surgery and my recovery with the kids at the unsafe hotel. If you plan to stay overnight with family, stay far away from La Quinta. So, families from out of town, plan ahead.
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July 2021 by Muriel S.
I think all when it comes to short staff have issues especially during our never ending cycle of COVID battles. But this hospital has a number of people that the care and understanding they show adds to the recovery of each patient they encounter. I had been hospitalized here and they saved my life and years later when my young brother was in critical condition they showed the care I was accustom to here. Truly a leader in caring not just the medical but also mental and spiritual healing for so many. I gave 4 instead of 5 because all have those few that should really find other jobs that don't involve human beings. But overall they are wonderful
