-
November 2023 by Armando Daniel
Chuck in service was great to work with from the very first meeting. He listened to what I had to say about my car’s condition and explained how he could take care of it. Very professional and personable. I would recommend him to anyone looking for service on their Ford.
-
November 2023 by E H.
Giving Ford a bad name.MILITARY STAY AWAY THEY ARE NOT GOING TO HELP YOU. YOU WILL BE OVER CHARGED!!!! My wife who is an active duty service member, wife, purchased a 2023 Ford Mustang Mach-E from Jordan Ford on 9/29/23. She got approved by Ford Financing for 0% financing for 60 months, which was awesome. She went and saw the Mustang and fell in love. We sat down to do the paperwork and were first explained about the lease options and then purchase options. It was explained that since we bought our trade-in out of state, that they would have to tax us for the full price of the Mustang instead of only taxing us the difference between the trade and the selling price of the Mustang. Stating it is Texas law that the trade-in has to be purchased here in Texas for a person to only be taxed the difference between the trade-in and the price of a car. It sounded weird but we are not from here and thought it was maybe true(THIS IS TOTALLY FALSE A PERSON IS NOT TO PAY THE FULL SALES TAX ON SALE THAT HAS A TRADE-IN SINCE THEY ARE ONLY CHARGING YOU THE DIFFERENCE). So with that information and seeing I was not saving money on the taxes we went with the lease option we were presented with. This seemed a little better, the monthly payment was less plus they told us that Ford was giving us a credit on the lease for the taxes so there weren't any due until we decided to purchase it at the end of the lease(THIS WAS A LIE I CALLED FORD CREDIT AND SPOKE TO SOMEONE WHO BROKE DOWN ALL THE LEASE CHARGES INCLUDING THE HIDDEN ONES THEY DIDN'T TALK ABOUT AT THE DEALERSHIP). After looking at the paperwork the next day. I noticed that although the lease was cheaper monthly we were going to be paying over 8,000 more for the lease option instead of financing it. I went back to the dealership and they did make that right and reversed the lease and let us finance the Mustang instead. It was very misleading and we honestly felt pressured and led into the lease option, as it was explained that it would mean that we would have to come back for another car. During the process of filling out the paperwork, we also explained that we are not residents of the state of Texas. My wife who purchased the car solo and who is an active-duty service member, home of record is in a different state. We were told that they had to collect taxes here still even though the car was to be titled in her state of residency (WE DID LEARN THAT THIS WAS ALSO A LIE). They titled the car to Texas anyway. This gets better! So this past Friday we a call saying our plates were there and for us to pick them up. The Mustang broke down for the second time since had it (brand new by the way) the following Monday so while getting the car checked in I went and pick up the plates. I see them they are TEXAS PLATES!!!! I explained to them that I was assured that the car would be titled in our state of residency since we are not residents of Texas and would only be here for a few months. They apologized again and said they would get it fixed. So what did they do??? The took those TEXAS plates and mailed them to our home of record!!!!!! The car is sitting in there on the lot, not able to be driven and they mailed the plates to the home of record!!!! I called them immediately and this is the response that I was given. "Mr. & Mrs. 1:01PM (1 hour ago)I do apologize for the inconvenience, all of the paperwork and titling was signed for Texas titling and the permanent Texas plates have already been issued. If you were to want to title this vehicle in Ohio you would need to take the buyers order which you have a copy of along with the Texas plates and registration to a DMV office in Ohio to have them transferred for Ohio titling." (this was edited to remove names)Now to do this we would have to get on an airplane and go back to our home of record with 2 children get a rental car drive to the title office and fly back here. And to be honest my wife is in tradoc so she is not allowed to even do this. Make this make sense Jordan Ford. So thank you for the many trips back up to the
-
November 2023 by Rndy Wage
My service writer Emily did an awesome job. Kept me updated and was available for questions. However the unavailablity of a loaner vehicle was very disappointing. If the department doesn't have enough or is unable to turn the work around quick enough to get loaners back in then they should look to outsource. Having warranty that covers a loaner vehicle is a big part of the service experience for lots of customers. Jordan Ford could definitely stand to do better in this area.
-
October 2023 by D Mendi
My experience with Jordan Ford was great! Very helpful and courteous over the phone and in person. They treat you like one of their own. Delivery of services was exactly as they said. I've been to other Ford dealers but this one is the best. I don't want to leave this review because I don't want everyone flocking over to my dealership!
-
October 2023 by renee perez
Dursun and Julian were the absolute best! You hear horror stories about car salesmen trying to put you in something you don’t want and I can honestly say that is not what happened! They took the time to listen to what I like, where my price point was and what would be the best option. They made my experience and first car purchase on my own so easy and I can’t express how thankful I am! If you’re in the market for a new car/suv/truck go see Dursun and Julian and let them help you!!!
-
October 2023 by Jerry S.
My wife's 2018 Explorer was having major electrical issues. Our Service Advisor, Brian, was very professional and courteous and worked directly w/ our extended warranty provider making it very easy on us. He also got us in and out quickly, as well as, got us into a rental that was covered by our warranty as well. Jerry and Deena S.
-
October 2023 by Jeremy L.
The service department here is excellent. I had 3 issues handled by advisor Rene Contreras. He helped me out like I was a personal friend and called me every time there was an update. I have taken my vehicles to 3 other Ford dealerships in San Antonio, but I will exclusively use Jordan from now on. I will also buy my next vehicle here.
-
September 2023 by Aaron M.
I bought a 2023 F-150, and their help was tremendous. The process took me a little time to figure out what exactly I wanted, and they were patient with me. I would definitely go back!
-
August 2023 by WILLIAM IDAR
I would 100% buy another vehicle from Greg Dorris at Jordan motor cars. He was really straight forward, no stories or lies. Greg and the entire staff was very pleasant and willing to help. No back and forth needing to “ask the manager “ like all the other dealerships He gave us the best price right away. We drove by to look at a car we saw by driving down I10 around 5:00pm decided to buy and were driving off at 6:15. I have purchased many cars and that has never happened. Their finance team got us approved in 5 minutes. Also a first. Overall I had the best buying experience ever. I will definitely be buying future card from Jordan ford motor cars.
-
August 2023 by Francisco Garcia
The Service Representative at Jordan Ford was awesome, not only did she conduct herself in a very professional manner. She was very helpful in getting my truck service after I received a recall on my 1993 truck, where other dealership’s at right told they would not service my truck because it was to old. Instead of turning me away she got on the phone to find out more information on the recall and how she could make it right. During my whole visit she treated me with upmost respect and as I was a valued customer. Highly recommend this dealership but most of all Service Representative Miss E. Cox.
-
August 2023 by Courtney J
Jordan Ford is one of the best dealerships in San Antonio. Everyone is super helpful and friendly. I only wanted to take a look at a Bronco while I was in the service drive and they were quick to help even though I wasn't buying anything. Service drive was amazing as well. They were fast with my oil change and very informative. Lupe in sales and Chris in service are great. Highly recommend!
-
August 2023 by Luis Rey
This is our 2nd Jordan Ford F-150 truck. Our 1st Ford F-150 was purchased in 2017 and just a couple of days ago we got a 2023 Ford F-150. From start to finish a smooth transition! Received an excellent trading-in value for truck, a very knowledgeable, friendly salesman Steve and extremely helpful finance manager Franklin. Thanks Jordan Ford!
-
July 2023 by Marissa Nicholls
This is by far one of the best experiences I have ever had purchasing a vehicle. I met salesman Steve Nichols and he went above and beyond. He knew what I was looking for and found it. He took his time and helped every step of the way. There are not enough words to describe how highly I think of him. I will always go to him and send anyone I know looking for a vehicle his way. He put my faith back into car dealerships. Thank you Steve and Jordan for helping me get my dream truck.
-
July 2023 by Cassandre Mckey
I have to say this was by far the best car buying experience I've ever had! I worked with Jeremiah who went above and beyond to make sure i got a car i was happy with. I normally dread car shopping but he made it easy and stress free. he walked me through all the cars they had available without being pushy. He was honest with any questions i had and even provided the carfax for each one. I ended up being interested in an Altima that happen to be at a further location. He had no problem having it transported to this location and having it ready for me to look at the next morning. They offered water throughout the whole process and the manager even offered some pizza they had gotten for the office. I ended up getting a really great deal on the car that cut my interest rate down quite a bit. They detailed the car really well too! I have nothing but good things to say it was just a great experience and i will definitely be suggesting Jeremiah to anyone who is looking for a genuine salesman.
-
July 2023 by Johanna A.
I was looking for the right car and had been to many car dealerships during my search. Jonathon at Jordan Ford was the best out of all of the car salesmen I encountered at other dealerships. He is very experienced, personable, and patient! He helped me throughout the whole process and I will definitely be back in the future if he is there. Thank you Jonathon and thank you Jordan Ford for being the best of the best in San Antonio.