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January 2024 by Julianna Westover
DO NOT MOVE HERE!! This was one of the worst apartments ever. My spouse and I lived here for over a year and dealt with nothing but trouble. The second we had the chance to leave we did. Here is a list of everything that happened over the past year.Here is everything wrong the DAY we moved in. Our balcony door wouldn't close properly, which was later fixed. Our bedroom door couldn't close and never was fixed, they knew about it. The kitchen faucet was broken, and the bedroom had a HUGE foundation crack that went from the floor to the ceiling. Also, the A/C was broken. Mind you this is all from JUST day one!!Inside the apartment:After that our dryer broke multiple times, instead of just replacing it they would take a leaf blower and push out the lint. The laundry room door was loose instead of fixing it, they unscrewed it from the wall. Our toilet handle broke, it took them over a month to fix it. The towel hangers rusted and broke, which they were never fixed. Our neighbors were disgusting. When they would open their doors the whole unit would stink of weed and urine. Our whole unit was covered in roaches and ants because of them. The floorboards were rising (wasn't fixed). Horrible paint jobs. Our rent went up(they said it was the water bill fluctuating, which I understand but the price was the same when they offered our re-lease). Finally, the water for the entire complex was shut off THREE times for days due to all the construction. Our power breaker broke and we lost power to our bedroom, living room, and closet.Outside the apartment:My car got broken into while parked INSIDE the gate. Speaking of the gate, it is broken most of the time so don't rely on that security. Don't even get me started on the parking situation. Unless you stay home all day or get off work at 1 pm you best believe you will have to take a hike to get to your apartment. The pool is never opened and when it is people will have drunken parties until 2 am destroying the pool resulting in it being closed. The whole place is covered in dog poop, including the walkways. Not only are the walkways covered in poop but garbage, and stains. Just buy cameras and ban the people who keep doing it.After all of this, my spouse and I left our apartment in great condition, even the woman doing the walk-through said we left it great. Just for us to not receive our $300 deposit back. No reason other than they have to paint and clean. Beyond disgusted by these people. So please, save yourself some trouble and don't move here.
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January 2024 by Sarah Dillon
Smoke detectors are always malfunctioning, my apartment was a mess of dry wall debris and muddy footprints when I moved in, construction on the roads makes it a nightmare to get into & out of the complex, and someone died of unknown causes upstairs from me!
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January 2024 by Carl Marino
This places lies about the price. Filled out all info and got quote that says it was good for 2 days then go into office the same day and they say that the price was the unrenovated price which was listed on their website. Leasing agent didn’t care about anything and basically just wanted me to leave. Price went up over $100 a month from. Bad business practice and I would find another place to stay.
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December 2023 by Stephanie Ann
Jackie and Rosalina are amazing! They have made the process easy and have exceptional customer service! I felt right at home as soon as I walked in to take a tour! I would definitely recommend to live here!
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November 2023 by Gaby Lopez Cuellar
Don’t even consider to move in. Loretto used to be a wonderful complex to live in but since they changed the management team everything changed. We moved out they created charges for us that they can’t even explain. The pool was closed the 70% of the time last summer and the parking situation sucks. After 5:30 you can’t find any parking available. They raise our prices and add fees without notifying. Don’t move there you can find way better places.
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November 2023 by Ale Faife
Watch out what u sign there at the moment of rent, the administration is horrible and always hiding extra charges( they change the services prices on contract with no previous advice , building # 1 is sinking literally in every raining season and they pretend doesnt know about the estructural problem, not recomendable place to live at all
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November 2023 by Cheri Garcia
This apartment complex is very nice to live in! The staff is very friendly and helpful. Very well kept and maintained. I feel it's a great location at a fair price. Definitely something to consider!
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November 2023 by Perla Torres
Do not lease with them. When moving out, we cleaned everything very well and they still managed to charge ridiculous cleaning fees! I never received any information about a balance being owed, and just seeing it now that they sent my account to collections! Too late as it has affected my credit! Over $200 that’s extremely disappointing. Do not recommend at all!!
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October 2023 by Terricka Joseph
I lived here once before & it was great! Over the years a new management company has taken over and the apartments have gone down hill.. I applied and was expecting to move in but due to the recent reviews I had my application withdraw. Front office staff is very unprofessional I wouldn’t recommend
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September 2023 by Sophie R
This place sucks. I’ve been here for 3+ years but once my lease ends I’m out.Please read this if you are considering moving here.Parking is AWFUL. If you work a night shift or get off of work late you will be parking very far. It’s even possible that you’ll have to park outside of the gates. There is nowhere near enough parking for all of the residents.Walls are paper thin. To be expected in most apartments but still worth mentioning.These people are constantly doing “inspections”. It’s very weird. I’ve NEVER lived in an apartment where they did so many. It feels like they are in the apartment a lot and it’s annoying as hell. If you work nights they don’t care, they will come anyways and wake you. Messing with people’s sleep when they have to work is not cool.Water goes out pretty frequently. More frequently than any of the other apartments I’ve lived in. In fact, that’s what’s prompted me to review today. I’ve been without water since around 9pm last night. Unacceptable tbh.Last I checked there is no courtesy officer which sucks.The cellular service here is also awful. Not their fault, but something to consider.Pool is constantly closed.Apartments are pretty on the inside and there’s now a Starbucks right in front of the apartment but those are really the only positives. Steer clear if you can, I promise it’s not worth it.
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August 2023 by Ken L.
Don't waste your time. The pool is broke more than 60% of the year. The management send emails reminding people to follow pool rules but is seen out there every night partaking in the activities that get the pool closed. The parking is complete trash unless you get off work around 2 in the afternoon. The company won't fix cracks in the wall because it's an inconvenience for them. The front office lady is completely rude and should never work as the face of a company. Save yourself and run away
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August 2023 by Nyteshade
Beautiful property. Staff is cool. If you value your privacy, I don't recommend these apartments. They "NEED" to be in your home at least quarterly if not more often. Always inspecting this or inspecting that. It's like being in dorms or military barracks. At this point I'm waiting for them to pay their half of the rent.
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June 2023 by Paola Perez
To whom may it concern reading this. This place is fine to live at until you call them for maintenance purposes and instead of fixing the problem, maintenance only makes it worse. The maintenance guy showed up while we were gone, was only here for 5 minutes. (We get notifications on an app of when they come in) idk what he did but like I mentioned, he only made the problem worse. My apartment started flooding from the washer/water pumps that were leaking from. At first it wasn’t a big deal since no water was leaking, we just had a small problem with the water pump that connects to the washer machine, but this guy, who knows what he did because after a couple hours that’s when it started flooding. We called the emergency maintainer line MULTIPLE times and no one answered, left voicemail mails too. We had to call the fire department, they were able to shut off the water finally. We hope to have updates from the office soon.
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June 2023 by Malificent Disney
It’s crazy to me that all the responses from these guys are the same but yet if you call the office they don’t care. They give you attitude or just say sorry. They keep jacking up the prices and nothings getting better. They charge you for EVERYTHING, even if you don’t use the stuff they charge. Forget moving here if your sensitive to noise cause you hear people cleaning, showering, watching tv oh yeah EVERYTHING.In there mind they just care about the lease and there is nothing else they care about.
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May 2023 by Ray Houston
This place was great until the summer of 2022, new owners took over, if you are interested in this place, please look at the most recent reviews first.The place has really gone downhill, there are many safety concerns, sidewalks are broken causing trip hazards, my fire extinguisher wasn’t inspected as required by state law, and there seem to be electrical issues. Nothing was done when I brought it up to management.Every few months they add more, unexplained charges, on top of rent. My car was towed, even though I had a sticker, and management was no help, they said it was between me and the towing company.The location and residents are very nice, but management is horrible!
