-
February 2024 by Ario Anaya
Classic Collision did an exceptional job on our vehicle. Parts weren't readily available, but Rosalyn made sure to keep us updated at every single step of the way. She always answered or returned our calls on a timely manner. The receptionist was very helpful as well. Big shout out to the team!
-
January 2024 by Mandy Redman
Horrible. We were quoted 9 days, its been 28 days and our vehicle is still not done. I am a 30 year resident of this area. I've never ever had service this bad. Dishonest company, take your business elsewhere. They deserve zero stars. Notice how many customers state the exact same issue.
-
January 2024 by Patrick Juniper
Had my estimate in about 30 minutes. Very kind staff...if I have work done will update.
-
January 2024 by Norbert Manuszak
Lovely people
-
December 2023 by Bilal Wardak
Predatory techniques, especially if going through an insurance company. An employee by the name of Rosyln held my car against my will, and wouldn’t release it. Horrible, Ghetto-like experience. Be aware, if going through an insurance. I never leave bad reviews, very rare. I was forced into a job, that was not completed back in august 2023, I am still dealing with those repairs.
-
November 2023 by Teresa Avina
Hopefully writing this review will help others avoid wasted money, time and all the trouble I went through.- I initially dropped off the vehicle on 15 November 2022 at Classic Collision.- I was receiving weekly text notification from the manger, Greg at Classic Collision, one of which indicated that the repair would be completed December 9, 2022.- On December 12, 2022, I went to pick it up; however, it turned out the vehicle was not ready after all. Greg failed to notify me. There was a backorder until mid-January on a part (a “relay” for the headlight to function).- On 28 December 2022, I asked to pick up the vehicle because I needed transportation to work. I no longer had the rental car and I figured I could still use the Toyota during the day. Samantha at Classic would notify me when the part came in so I could return the car for them to finish the headlight repair.- Mid-January, the part came in, I brought the car, and Classic kept it until 31 January 2023.- By 2 February 2023, the headlight was out again. I spoke with Greg and told him that I had a service appointment at Cavendar Toyota and since the electrician at Classic had been unable to fix should I have Cavendar fix it. Greg said he spoke with the electrician who agreed to proceed with having Cavander look at the headlight.- On 3 February 2023, I took the Toyota to Cavendar. They did a diagnostic and found that fuses needed to be replaced.- I drove off the parking lot, but had to return because the headlight was out again. I left the vehicle at Cavander.- On 6 February 2023, Cavander had found the problem to be damaged wires caused by Classic Collision repair tech. That same day I took the invoices to Greg at Classic, he said he would give the receipt to the electrician and have him reimburse me for the cost. Cavander was able to fix the headlight.- By May of 2023 the bumper had become loose, pushing it back in did not help. I went back to Classic Collision since supposedly they have a lifetime warranty on their work. They did not honor the warranty and Greg argued that a scrape at the bottom of my bumper was enough to rip the entire bumper off.- I do not trust Classic Collision to do any future work on my vehicle.
-
November 2023 by Teresa A.
Hopefully writing this review will help others avoid wasted money, time and all the trouble I went through.- I initially dropped off the vehicle on 15 November 2022 at Classic Collision.- I was receiving weekly text notification from the manger, Greg at Classic Collision, one of which indicated that the repair would be completed December 9, 2022.- On December 12, 2022, I went to pick it up; however, it turned out the vehicle was not ready after all. Greg failed to notify me. There was a backorder until mid-January on a part (a "relay" for the headlight to function).- On 28 December 2022, I asked to pick up the vehicle because I needed transportation to work. I no longer had the rental car and I figured I could still use the Toyota during the day. Samantha at Classic would notify me when the part came in so I could return the car for them to finish the headlight repair.- Mid-January, the part came in, I brought the car, and Classic kept it until 31 January 2023.- By 2 February 2023, the headlight was out again. I spoke with Greg and told him that I had a service appointment at Cavendar Toyota and since the electrician at Classic had been unable to fix should I have Cavendar fix it. Greg said he spoke with the electrician who agreed to proceed with having Cavander look at the headlight.- On 3 February 2023, I took the Toyota to Cavendar. They did a diagnostic and found that fuses needed to be replaced.- I drove off the parking lot, but had to return because the headlight was out again. I left the vehicle at Cavander.- On 6 February 2023, Cavander had found the problem to be damaged wires caused by Classic Collision repair tech. That same day I took the invoices to Greg at Classic, he said he would give the receipt to the electrician and have him reimburse me for the cost. Cavander was able to fix the headlight.- By May of 2023 the bumper had become loose, pushing it back in did not help. I went back to Classic Collision since supposedly they have a lifetime warranty on their work. They did not honor the warranty and Greg argued that a scrape at the bottom of my bumper was enough to rip the entire bumper off.- I do not trust Classic Collision to do any future work on my vehicle.
-
September 2023 by Diane Wilburn
When I picked up my car, I was so impressed!! Everything that was wrong on the car, they fixed so awesome. And staff was so professional and friendly. Thank you for everything classic collision!!
-
September 2023 by Kimberly Gutierrez
My car was stolen and my insurance towed it to this repair shop. I have heard horror stories of the same situation and people being without a car for months. I was surprised when Roslynn called to let me know that my car was completed a week earlier than estimated. The experience was pleasant, the only thing is they didn't inform me over the phone of a convenience fee for paying my deductible with my credit card. Regardless, thankful to have my car back looking better than ever.
-
September 2023 by Shyanne
They finished my car up on the promised date (which is very hard to come by), and my car looks as though it was never hit. Ended up getting my car back just 7 days after drop off, and customer service was awesome.Service: Body & Trim
-
September 2023 by Dottie
I stopped by to see Mr Máres about my vehicle's bumper, it looked like it was pulling away slightly. I noticed he was checking it out, then bam, he called us out and it was fixed. Mr Máres explained it, but I'll be more careful backing up. Oh, and no charge. Thank you, Mr Máres!
-
July 2023 by Justin Pearson
Professional, proficient, and I never had to lift a finger. They handled transportation to the rental agency seamlessly without me even having to ask.
-
June 2023 by M C.
I'm so pleased with the turnaround time. They did an excellent job of fixing the damaged front bumper. Looks brand new. Color matched too with the original paint.They have good customer service and patient. They waited for me to pick my vehicle from where I was, even though it's after closing time.
-
May 2023 by Ana Gonzalez
BAD SERVICE!!! I left my truck two months ago in March 14, and they kept telling me it was gonna be ready soon. I called today to check when it's gonna be ready and they said today because they're reassembling my truck, they were supposed to call me so I could pick up my truck but I never got a call. VERY BAD SERVICE!!!
-
April 2023 by Arthur Thomas IV
Good service and nice people. Progressive insurance uses them for repairs so I went here. They were informative and gave updates on how long things would take.Car repairs are always expensive but they seemed reasonably priced. They also backordered a hard to get part for me.The only thing to be aware of is they do not take credit or checks. A debit card is what I had to use for payment.
