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November 2023 by Tracy Jarvis
A merchant charged my checking account an incorrect amount in error. I contacted the merchant, they are correcting it on their end. Unfortunately, as a 50 year customer on a fixed income, my account is about to incur a NSF charge. The merchant advised me that as the NSF charge was coming from my bank, that i had to speak to my bank re having that removed. When I called and spoke to a rep at rbfcu, I was advised that the merchant would have to send in a letter for review to see if that was possible. Very disappointed.
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October 2023 by Maria Almaraz
I will be going somewhere else. After being a client of the branch for 16 years!! I'm a truly heart broken. I have 2 auto loans with this bank. Never missed a payment ever!!!!! Lost my job asked for 1 month of help for one of my loans. They told me that they can not help at all!!! My mother has a new bank that gave her a 2 month grace period to help her catch up. Funny how loyalty means nothing here, the only thing they care about is money. Shameful!!!!Update 10/10/23Called was on hold for 2 hours to still be told there is nothing they can do!! Now I will be finding a new bank for all my needs. if I could leave this bank 0 stars I would!
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October 2023 by C Goal
The ATM at this location never takes cash. Always kicks it back out. Please fix, 9-29 again ATM down won't give cash always issues with this location.
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September 2023 by K C
Choose elsewhere. They have no after hours for customer support. You have a problem at 530….sorry for you. Tried to add my husband to my account and they messed it up for days. Any loan paperwork I had to specifically ask for it. I docusigned and completed loan paperwork but giving me financing paperwork that is required to actually purchase the vehicle you must ask for. I have never had so much trouble purchasing a car until I used them. They won’t call any car dealership to help. God forbid they have to pick up the phone. Never again.
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September 2023 by Logan bowman
Just a great staff friendly, professional they can do it all, thanks Ruben for all your help
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July 2023 by Diana rd
Best rates, friendly staff, a little bit slow but that's because they're taking their time checking everything to make sure it's perfect, I've been a customer since that Branch opened and I go to other Banks and this Credit Union is the best
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March 2023 by seth pastor
Terrible experience at the RBFCU location in Live Oak!! I went to deposit money in the ATM and ATM took my card and gave me back my money and said there was a problem with my account. However, it makes no sense because literally just before I went to the bank I had paid my rent bill at the Walmart for over $1000. Plus that card was brand new, I just got that replacement about a week ago.
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December 2022 by Monique Markovic
I love RBFCU but this branch has the worst customer service I have ever endured. I went in to do an easy transaction (that I have done several times at another branch without a problem) and Carley immediately had an attitude and chip on her shoulder. I assumed it was because she didn’t know what she was doing. Carley asked if I have ever done this transaction at this branch - I then asked “is this branch not part of RBFCU” in a semi-joking way b/c it just seemed like a ridiculous and irrelevant question. She then responded to that with quote “supposibly” (her word not mine!) - which makes no sense b/c it either is or isn’t. Then she left to supposedly speak to her manager and when she returned she refused my request w/ the lamest excuse that they are having meetings about it and no longer will be doing it so I asked when did they let the members know that and she then said they won’t. This was a surprise to me considering all the years I have banked with RBFCU they have been very candid about any changes. In retrospect I wish I asked for the manager but at that point I was irate and needed to leave. Carley really should not deal with the public, she was uniformed and insulting. If I held RBFCU responsible for her ignorant behavior I’d take my money/business elsewhere and encourage family and friends to do the same. Someone needs to review the tape of our interaction and send her back to training b/c she’s horrible at her job.
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December 2022 by gil reyna
I called this afternoon between 11-1p.m I preferred customer service in Spanish.before this I was already in phone line for almost 1 hr so I decided to call back but in ace of English Spanish the wait in line was zero. The person that answered ask allot of questions this account is my husband and mine, and even at that she defused to give me information that I needed, in an emergency, made me wait, so instead I had a person drive me to the bank, got to the bank and in less then 2min I got it, I don't know what this is about but when iam in dire need and I can't be put on hold its a shame, on This person that represents a bank, and is not willing to take that extra mile to speed up the process.
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December 2021 by Patrick G
I recently opened two accounts with this branch and had a very pleasant experience. The staff are very friendly and accommodating. I love the fact that I was also able to apply for two car loans over the phone and received financing within minutes. I previously banked with a different bank and have never received the amazing service that I have in the short time with RBFCU. Thank you for your service, it’s hard to come by in these trying times.
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September 2021 by Caesar G.
Don't bank on it! Service is Really Slow! I attempted to open a business account. After waiting 30 minutes to speak with someone (through a tv screen) I was told I had a charge off from a previous account. The lady WOULD NOT give me any details at all and instead kept repeating that I would "have to settle it with Asset Protection." I was expecting FBI agents to rush in any minute. It turns out it was a $5 charge with a $5 fee. Charged to the account AFTER it was closed ! Settled it, then was told one of my documents wasn't acceptable. A total of 3 hours passed.I returned the following week and was told wait time would be up to an hour. Despite the account being set up and was only pending documents.ULTIMATELY, I asked to schedule an appointment. Are you ready for this! The next available appointment was in 10 days!!!{Going with IBC. Called and phone was answered by a real person. Asked when I wanted to schedule and sent me an email with all the info.} Good job IBC Bank