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November 2025 by Michael David Garcia
RBFCU is allergic to money. I just got turned down for my 3rd business loan application within a 10 years period. Apparently 22 years as a member and 15 years owning a business isn't good enough. They've missed out on at least $50,000 of interest income in the past decade (and counting), because of partnering with their competitors who are glad to have my business.
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October 2025 by Jack Hopper
I used to think that RBFCU was awesome. I have been a member for many years. But my opinion has drastically changed as of recently. Someone made unauthorized charges on my wife’s debit card, and she attempted to reach a customer service representative on four different occasions, only to be hung up on when they attempted to transfer the call to whoever she was supposed to be speaking to. This was after being put on hold for upwards of 20 minutes before she got through to a real person. My wife suffers from Parkinson’s disease, and the stress is not good for her. Putting aside the fact that charges should not be allowed on a debit card without the utilization of a pin number, and putting aside the fact that calls can be disconnected, which is understandable, no one attempted to call her back. She is now on hold in her fifth attempt to get through to someone so that we don’t have to go up to the RBFCU branch and waste our time even further. Just overall terrible experience. It makes me very grateful to be a long time Chase Customer where I get through to a real customer service person in no time, and they take care of any issues on the spot. And this from a behemoth banking institution versus what is supposed to be a “grass roots” credit union. Shame on you, RBFCU
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September 2025 by Mark Tucker
As a self employed contractor, and receiving 5 checks that cleared with in 24 hours after deposit, for services rendered this year, the fraud department questions me about what kind of work I did for the company, like I gave them a fake check. Then I asked why it was put on a 7 day hold, they said that there was a lack of history and it was probably defferent account numbers, which it wasent, and they couldn't tell me why no one at the bank called Bank of America to clarify that the check was valid. Then they locked me out so I can't check my account on my PC, and all I can do on the app on my phone is check balance over 10 days later. They also charged me NSF fees although the NSF was caused by there locking me out of my account.
This is the same fraud department that missed withdrawals from my account from the UK for two days. My interest rate was raised 7% on two credit cards with out prior notification, but decided to send a letter three months later telling me my interest rates may be increased. Pathetic
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April 2025 by Peter Arellano
Don’t go to this bank EVER! I tried to withdraw over a hundred dollars out of my account (from a different bank) but their atm machine crashed and restarted without giving me my money and they even charged me. The employees there are no help either they’re all a joke getting paid to sit all day.
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April 2025 by First Last
I have been a member for 40 years and have financed my house and multiple cars through RBFCU. I have multiple accounts and investments with them. It is very unfortunate what this financial institute has turned into. I contacted them to dispute a fraud charge of $600. They gave me a temporary provisional credit just to pull it back out without any warning. When I called them to get an explanation, I got limited empathy and support. For as long as I’ve been a loyal member, I expected better service. They chose to take the side of fraud against a loyal member, which I find unacceptable.
I will begin my journey on finding a better institute to rely on for my banking needs
DMC
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April 2025 by Dan Smitley Sr
RBFCU used to be an institution that focused on quality as well as member services. Sadly I have watched, and experienced over the past 5-10 years a continual decline in the quality of services. One of their latest changes is to take away the integration ability of financial accounting software. Quicken, QuickBooks, and others today I just had a phone call with RBFCU that blew my mind. I tried discussing the integration issues between the banking software and software of Quicken and QuickBooks. The person on the phone asked me what those were. He stated he has never heard of Quicken or QuickBooks. Now I fully understand they can't know everything, but I would think that somebody who works in a credit union or bank would at least know what Quicken or QuickBooks is.
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April 2025 by A C
By far the worst credit union in the USA!!
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March 2025 by Sheldon Wood
This place is crooked. I had auto loans and bank accounts through them. I've never had late payments or over drafts. Last week, I wanted to close out my savings. So just like any other bank, I transferred the money out. I waited till everything cleared to call to close it out. They are now charging me $24 because I didn't carry a minimum of $1 in the account. I even called them the day before to tell them I'm transferring the money, and the lady told me to wait till everything clears to close it out. They would not budge to take the $24 off when I was clearing calling the next day.
Now they are telling me they can't close the account until the $24 is paid. Crazy, I guess the account will stay open forever.
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March 2025 by Marlene McGuire
They do not care how long you have been a member. I have financed with them for over 11 years and have never missed a payment. When I sold my old vehicle to a dealership, that dealership told me not to make my payment because they were sending a check. Well, I should've just made the payment (even though I was told not to) Because RBFCU is now hitting me with a $25 late fee, and refuse to take it off after I said I would pay since they haven't received the check yet. Closing my accounts and refinancing my new loan through a different bank.
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March 2025 by Oscar Rodriguez
Andie was awesome helping me w this loan I really. Thank u very much
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February 2025 by Moe Khan
Useless chat feature, don't waste your time.. you just get a robot or transferred to an agent that will make you call in. They declined transactions to the same vendor multiple days in a row.. After I called and said that vendor is valid and it was my transaction.. of course each time after a 30 minute wait and 2 transfers. And of course they don't operate 24x7.. so you might be stuck with a frozen card till the next day if their AI algorithm mistakenly freezes your card.
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February 2025 by Ry Ry
They will refuse to make payments on your behalf, causing additional fees from the vendor. Do not trust rbfcu
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December 2024 by Bren N
Horrible service from the credit card department! I have been a member for years and years but they don’t care, they just want to avoid extra work.
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November 2024 by randolph lehmann
Had $4,000 in Savings only give $500 credit card. Tried getting loan for $10,000 came up with a Dental Synchrony Bank loan In had payed off more than 7 years earlier.
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November 2024 by Roam Contractors
Really have gone downhill. Such a shame. I have been with them through 2 home purchases and multiple loans, all in excellent standing. Today I was spoken to like a piece of crap from a guy in the mortgage dept. Incredibly disappointing considering how far back we go. He basically accused me of lying about a conversation 3 months ago I had with another agent saying calls are recorded. Well no kidding!!! Pull it up so you could see that that's exactly what was said instead of being accusatory. It makes me so sad that these are the type of people I have to deal w now. Please review your phone calls and see how the customer service has went downhill. This bank has made a lot of money off of me and to be treated like I was today is inexcusable. Really discouraged right now to the point of looking around for another credit union who is hopefully like RBFCU used to be when they were first coming up.
