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April 2024 by Albert Galvan
Bad Business They steal from you
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March 2024 by David Flores
About to be done with RBFCU.Can't get help after hours.Mobile deposits "sometimes" has a hold for up to 10 days. I have to call and get it released 70% of the time.And it's not due to lack of funds...It's just annoying nobody wants to deposit only to wait 7 days to see it come in.Fraud dept sucks. And it's like the bank is robbing me with all the delays on posted and pending transactions.Just not what I need for my business and the amount of money I deposit.
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February 2024 by William Zaporozan
This location is their hq.
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February 2024 by Jordyn Martinez
Stay away from RBFCU I’ll be closing my account tomorrow after their joke of a fraud department was rude on the phone and refused to help me with a transaction I myself know was 100% fraudulent.
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January 2024 by R7 Mele
They used to provide customers service. Those days are gone! Now more interested in peddling products
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January 2024 by Natalie Johnson
RBFCU makes it painfully annoying to get online to check your balances. Every single time I log in, it now wants me to verify my device. At this rate, I'll have to go to an ATM. No, this is not keeping online thieves from going into my account. On the contrary, it's keeping me from entering! There is something always wrong with the web site at RBFCU. For goodness sake, get it together!
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January 2024 by Robert Rohleder
The automated system is a joke. I wanted to talk to someone and called 4 times and they hung up. Lousy customer service.
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December 2023 by Write Christie
RUN AWAY from RBFCU. I would give this negative stars if that was an option. I opened a guardianship account for my parent with Alzheimer's. The day he died, RBFCU froze his account -- as in the balance showed $0. I could not access statements or make a deposit. Please note, I was trying to "make a deposit," not "withdraw" funds. This was NOT an estate account. I have legal guardianship of my parent with legal requirements to file a final report that RBFCU is preventing me from doing because they do NOT understand the difference in guardianship and estate accounts. Every single time I had to go into a branch to deposit a check, the tellers went "duh" and lost their minds if a check was made out to my dad's preferred name versus his legal name. Then, they would stick me in a solitary confinement room to talk to someone via a computer screen. TERRIBLE customer experience. At a time of emotional stress due to losing a parent, RBFCU has caused my family financial hardship and extreme difficulty, in addition to BREAKING the LAW. I cannot pay insurance, property taxes, final expenses, etc., because you have unlawfully frozen funds that I have a legal right to use on behalf of the person of which I am legal guardian. Run away from any RBFCU location because they do not know what they are doing and will not help you in your time of need. They will also hijack your money so you don't even know where it is or if it is accurate. Then, they will ignore you.
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December 2023 by Tara F
I Have been a Customer for over 2 years. I will say regardless how this Turns out, As Long As My Complaint is filedThis is what Matters. Although, I have over drafted for 3 months, this last Month was ABSOLUTELY RIDICULOUS. mind You, I Never Complain nor Make Complaints. $600. After I Had Just Received My Raise from Work. I Ask To Please look into this. I Did receive letters In regards to this, $600! I will Take this as far as I Need to! I Have Never Ever Asked for anything from ThemNot One Time. All I asked is for the overdrafted payments that were under $10, please refund me the $24 over draft fee. I Am Moving forward. Please look into this.
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November 2023 by Andrew B.
Definitely one of the worst financial institutions I have ever have had to deal with. Pretty bad customer service, their online application is just pathetic.Not recommended, look elsewhere!
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October 2023 by Tara R
I've had this bank for six years now and they were great for about four of those years. I don't understand why they keep allowing charges to go through on my account that I didn't authorize? They need to just decline any transactions if funds are not available. I have asked for some of the overdraft fees to be waived as a courtesy but they continually refuse to after I've been a loyal customer for years!Then I did, at some point, sign up for the TruStage Accidental Death and *********************** but I called to cancel once another unauthorized transaction went through. I realized that I have to stop using the account and making transactions since these transactions kept going through and I kept getting charged the overdraft fees. I was given the run around and told that I didn't have any insurance through them only to now get a bill from TruStage and, yes, a negative balance on my account for this after I told them I am canceling this! I need my money back and I need this bank account closed but I no longer live near a location.
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October 2023 by bill johnson
RBFCU is a terrible banking partner. They have been reporting erroneous marks on my credit and have not updated it in months. Also, they are way behind on many things traditional banks have. They charge 3.00 dollars for cashiers checks, have slow customer service, and don't have access to Zelle like most financial institutions.
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October 2023 by Nathan Ruiz
I’ve been a loyal member for over 10yrs. The Business department took good care of me.
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October 2023 by Veronica Y.
Rec'd alert from noreply@enfactnotificato…. The email indicated that the email would serve as an alert to fraud on the account specifically on her (XXXXXX) debit card ending in xxxx. We called the number on the email and after a lengthy hold, we were told that both of our ATM cards would be frozen with a fraud alert attached and that we needed to contact the CU the following morning because they could not provide additional details as they had no access to the account transactions. At that time, we started to review our online account and noticed several transactions that were not initiated by either of us. The first one was a $900 ATM withdrawal on 09/29/2023. The second set of transactions were a withdrawal of $1500 on 09/22/2023 and a deposit of $1500 on 09/22/23. The next morning, we went into the CU and were sent to a teller. We told the clerk at the door that this was a urgent matter and she said that the only employees available to help were the tellers. So, without a choice we were directed to a teller named Elude (last name unknown). We explain the entire situation hestarted to say we needed to call the Fraud Dept., I informed him that we had done so and that they had directed us to go into the CU. He then said all he could do was call the Fraud Dept., with us there and give them the information. He then called and talked to a Fraud Dept. rep. and submitted the claim for the $900. He said that the $1500 was not going to be included as it did not affect our balance. We told him that it definitely needed to be included as this was not initiated by either of us. He went on to provide the Fraud Dept rep information and said that we would receive a provisional credit (we never did) but rather on October 5,2023, I received a letter from the Fraud Dept., informing me that the claim was denied. On October 6, 2023, I called the Fraud Dept and a person by the name of Brian (unknown last name) answered I told that I needed to know why my claim was denied. He informed me that it was denied because according to the investigator, the activity was "normal and usual" activity for our account. I told him that this was not the case. I asked him to look at my account and that he would see that that account was strictly used to deposit money (it is a saving acct), withdrawals were never made and the card had never been used as a debit card, this is not normal activity. He then went on to say, "it could also be how the teller provided the information to the Fraud Dept. He said "the teller should have prompted you for other information" I then provided him with valuable information to plead my case. I told him about the fraud alert email, explained to him that this was definitely not normal activity, and asked him to review video footage. I told him that there was no mention of the $1500 activity in the claim denial letter. He went on to say he was a Sr. Analyst and would review my appeal, take all my information into consideration and would call me with a decision. Next day, my fiance (Veronica Zapata) received a voicemail from Brian informing her that our claim was denied again. On the same day, October 6, 2023, we went to the CU and spoke to Amber Bundick, (Member Advocate??). We spent 2.5hrs with her, during this conversation she added that a skimmer had been found at their branch ATM (Staples location, Corpus Christi, TX) but that by the time the security guardcalled the police the person left. She then told us that our account should have been closed and a new one should have been opened when we reported this information. While she was opening our acct., sheasked my fiance for her Drivers License and then she mentioned "that's strange that they denied your claims when we don't have either of your DLs on file since you opened your account online, what did theyuse to verify identity during the investigation?". During this visit, she called the Fraud Dept. on speaker phone only to be told we had already filed a claim and it had been denied and that we had appealed and that was also
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October 2023 by Suja J.
RBFCU let someone get into my account without verifying their credentials. Now they want me to drive 3 hours to bank with 2 forms of ID and meet them in person. Question is why did they let a stranger hack my account? Writing this do customers can beware of RBFCU and find a more secure bank
