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March 2024 by Brandon K.
Get a rack or individual enclosures for the ball pythons they looked dehydrated and had 3 sub adults in the same enclosure without any hides expect a log wanted to check out the reptile stores out here because I was visiting and couldn't stay past ten minutes because I felt bad for the reptiles.
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October 2023 by Robb W.
About two months ago, knowing that my wife had always wanted an Bearded Dragon, and while we have kept snakes but no other reptiles, after repeatedly visiting the website, we ventured to San Antonio to purchase one. Their available selection of "beardies" was excellent! My wife chose a female citrus and she was wonderful from the beginning. She grew quickly and was responsive to my wife. She "sunburst" whenever she spent time on her 'tree' in the front garden while my wife gardened. Unfortunately, I was recently hospitalized in CCU for nearly two weeks, and my dad-who watched her on the branch didn't understand the time-limit- so she was left outside longer than previously. She evidently wandered off. We' be back to get another as soon as the cardiac rehab folks say I am strong enough!!
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October 2023 by Raf Garcia
I ordered my couvier dwarf caiman hatchling (Griselda)with no issues, and she arrived the following business day, promptly and safely. A friend of mine recommended them as he’s used them many times in the past and I was definitely impressed. Today, I called with some specific questions, and again I was impressed with how awesome the customer service is. Definitely recommend 10/10
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October 2023 by Isabel Quezada
Im Soo In Love With My New Baby Oddis ? Hes A Blue Iguana I Was Hesitant At First But Gave Them A Try After Speaking To Someone And Researching Which Sites Are Best With Good Reviews Besides Morph Market ??? Thank You Thank You Thank You Id Definitely Order Again‼️ @reptilepetsdirect #Blueiguana #HatchedApril2023
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October 2023 by Sincerella Archie
Have a good selection of reptiles but the customer service is extremely poor. When I came in we were ignored even after saying excuse me multiple times, one individual did apologize and said they were busy but overall the other employees just didn’t seem interested in helping us. No one should have to keep asking for help over and over again.
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August 2023 by eye 4beauty
I've been here twice. The staff is always friendly & no matter how many questions you have they don't get annoyed. The reptiles and birds are all cared for properly.
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August 2023 by Jason Stephens (Ninjaclapedia)
Their employees are knowledgeable, they have a wide selection of reptiles, foods, and supplies. They're always friendly and quick to help. If you don't see a pet you would like, they have more in the back.
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August 2023 by Daniel Vasquez
I will probably not be going back to Reptile pets Direct here in Live Oak Texas,don't get me wrong they have a good selection of reptiles, but because of the incapability of not only their knowledge but also being negligent,they charge me 400$ for a "female" banana ball python on the very first time I walked into their store,which thats what I intentionally walked in there for was a female of any banana morph in ball pythons.The only female they had left was a banana pastel ball python,they charged me 400$ just for the snake and I was well aware that it would be that price because of the morph and cause its a female, I trusted that they knew how to sex a ball python, they told me it was a female when I bought "her'' I even ask them twice if they were sure, and they told me yes, a couple months go down the road,and I was noticing signs that it would be a male based on what google said, I took the snake back to the reptile store and ask them to probe sex it and one of their employees told me it was a male, I told him the whole situation and he told me to write my info down, so he can pass it along to the owner, so while I'm waiting for his call I took it to another reptile store and they told me the same thing. Now the reason I am writing this is not all because they made a mistake, because trust me I get it that things happen. It's the fact that the owner will not call me back after a little over 2 weeks. I have called everyday since they told me its a male and they always say to me, "he just walked out of the building,"knowing that I'm waiting for his call.If I would have know that it was a male I would have never bought it for that price, i would have just bought there male they had for 150$. The mistake they have made has dropped my trust for them so I will not be shopping there again. At this point I think he is refusing to call or talk to me because when I called one of their employees she said to me, "he said for me to talk to you", you meaning me. I just want to let you know that if they ever make a mistake there they don't want to take responsibility for their actions and don't do anything to help you with the situation.
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August 2023 by Daniel V.
I will probably not be going back to Reptile pets Direct here in Live Oak Texas,don't get me wrong they have a good selection of reptiles, but because of the incapability of not only their knowledge but also being negligent,they charge me 400$ for a "female" banana ball python on the very first time I walked into their store,which thats what I intentionally walked in there for was a female of any banana morph in ball pythons.The only female they had left was a banana pastel ball python,they charged me 400$ just for the snake and I was well aware that it would be that price because of the morph and cause its a female, I trusted that they knew how to sex a ball python, they told me it was a female when I bought "her'' I even ask them twice if they were sure, and they told me yes, a couple months go down the road,and I was noticing signs that it would be a male based on what google said, I took the snake back to the reptile store and ask them to probe sex it and one of their employees told me it was a male, I told him the whole situation and he told me to write my info down, so he can pass it along to the owner, so while I'm waiting for his call I took it to another reptile store and they told me the same thing. Now the reason I am writing this is not all because they made a mistake, because trust me I get it that things happen. It's the fact that the owner will not call me back after a little over 2 weeks. I have called everyday since they told me its a male and they always say to me, "he just walked out of the building,"knowing that I'm waiting for his call.If I would have know that it was a male I would have never bought it for that price, i would have just bought there male they had for 150$. The mistake they have made has dropped my trust for them so I will not be shopping there again. At this point I think he is refusing to call or talk to me because when I called one of their employees she said to me, "he said for me to talk to you", you meaning me. I just want to let you know that if they ever make a mistake there they don't want to take responsibility for their actions and don't do anything to help you with the situation.
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July 2023 by Amy M
Love this place! Very helpful and knowledgeable. They also have a wide variety of reptiles and insects plus all the things needed to house and feed them. They had a good selection of tarantulas, centipedes, scorpions and beetles. Also many different sizes of feeder mice, rats, crickets, milworms and roaches. Definitely a hidden gem!
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June 2023 by The Dude With The Camera
I have purchased several animals from them and all have been healthy and well started. The enclosures in the store are clean and maintained. The staff is very knowledgeable, friendly and helpful.
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June 2023 by DrewShark Power
Greeted immediately upon walking in. Everyone was eager to answer my questions and share their experiences. I am going to be a new servant to an uromastyx and still learning everything I can before committing myself. They never made me feel ignorant and enforced my self-esteem. I look towards our future together as gurus and fledgling.
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May 2023 by Ana Bruja - Khayos
My friend drove very far to get a very exotic spider from this placs. He was thrilled at their collection and how knowledgiable the folks were at the store. This place is hidden so you wont see it unless the gps shows you. Store was well organized and clean. Very nice displays.
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February 2023 by nicole manley
I purchased a Colombian Red Tail Boa Constrictor from them, I am very impressed. The snake is in excellent health. The staff was extremely helpful, when I’m ready to purchase another snake I will definitely come back.
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February 2023 by Cheyenne H.
Our go-to Reptile shop! I have been shopping here since they were located in the building adjacent to where they are, now. The shop is incredibly clean and Reptile tanks are also always very clean. All of the staff are friendly as can be and quite knowledgeable as well! Their habitat / terrarium supplies and tanks / enclosures themselves are the best price you will find in person. They also run sales sometimes so be sure to keep an eye out for that! But again all of their enclosures / supplies are way better priced than that of even your big pet store supply chains. They have an amazing, vast selection of: reptiles, amphibians, arachnids, insects, and even some birds. They also have a great deal of frozen and live feeders, for whatever it is you may be feeding! I buy feeders here weekly and they almost always have what I need. You can also always call ahead just to double check before you drive out! All in all, it's a wonderful place to shop, and even fun to just wander around and gaze at all of the different animals!
