Sam Houston Electric Co-Op Inc. is a highly regarded electric utility company serving the Houston area. Customers praise the company's affordable and manageable prepay option, which helps keep their electricity costs reasonable, even for large households. Despite using numerous power-intensive appliances, many customers report bills in the $200-$300 range, with only slight increases during extreme weather conditions. The company's customer service is consistently praised, with customers highlighting the responsiveness and helpfulness of the staff. When power outages occur, they are typically resolved within a few minutes, and the company has even assisted customers with removing old equipment from their properties. Customers appreciate the company's reliability, particularly during major weather events like the 2021 winter storm, when SHECO maintained power while many other providers experienced widespread outages. The company's transparency and fair billing practices have also earned it high praise from long-term customers.
