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September 2022 by Reven Bluesummers
Bad customer service and no help they just want your money. The brick and mortar stores are franchised so they are independently owned and cricket won't back up anything they do. You have to go to the William Cannon corporate store. Don't bother going to any other ones.
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July 2022 by Jose Silva Jr.
Worst customer service, they have no patience at all, I’d rather pay and get information from the hotline, jeez come on!! ??
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March 2022 by L Aay Hippee
Thanks, CANDICE, for all of your help!
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December 2021 by Bruce Fox
5 Stars for Candice for going above and beyond for me.
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November 2021 by Adri Santillan
Fatima was really nice and efficient
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October 2021 by Mindy
Candace is the best
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September 2021 by Heather Fiscus
Great customer service and answering any questions…
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August 2021 by Robin Byrd
The customer service here is awesome!
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August 2021 by Chelsea Branning
Heather was super nice and helpful!
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July 2021 by Esmeralda Perez
Super nice people very clean and very very helpful
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March 2021 by Denny Fahle
Great service! Rachel is very knowledgeable and helpful. A definite asset to the company.
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July 2020 by Ginelle Bosque
If you live in Lockhart this service is not for you. Continuous Calls Dropped. Internet is not up to par. Takes forever for something to load. Just tried to request a extension what did cricket do..request a Payment. Better luck banging your head on a wall than getting help..then they recommend stuff I wasnt even qualified for..like you can do this but your account is suspended..umm thanks for the help cricket..not...all I needed was two day request lol n now cricket is loosing a customer over two days lol welp..
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March 2020 by Polly Duron
New management...not a fan
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September 2019 by Crystal De Leon-Rangel
My mom had a dinosaur phone and was very excited about purchasing an up to date phone. I went with her to help her with the process. She ended up choosing the iPhone XR. It came time to choose a screen protector and case. That's when we were told when you buy the case and the screen protector, you get a second screen protector for FREE. We went to the counter and they started to transfer my number, (I went from MetroPCS to Cricket) and put on the case and screen protector. As they were doing that my mom asked to see the receipt. The lady told her she put it in the bag. That was a red flag to my mom because normally people ask if they want the receipt to be put in the bag or receive in hand. After doing calculations from what the receipt said it turns out that “the free screen protector†wasn't free. They were charging two dollars for it. My mom questioned this and they told her, “it's the way we have to put it in our system.†My mom stated that that is not what she was told in the beginning. Another employee, Paola Gonzalez, stepped in asking what was going on. After we explain to her, she said it was their “bronze package†and basically made it seem that my mom was getting a good PRICE for that FREE screen protector. My mom told her if it's going to be two dollars for it, she doesn't want it and Paola says very rudely, “there's no return on accessories.†I told told her my mom has not opened the accessory. She still said in the same tone there's no return. My mom said they should have told her that this, “free item†would be two dollars and that she wanted her two dollars. That is when Paola gets even louder and announces to everyone in the store, “does anyone have two dollars to give this lady?!†and then says, “I don't carry cash.†That's when she tells the original helper to give my mom two dollars from the register. My mom walked in ecstatic and walked out as if she was viewed as a “low down†for wanting her two dollars. Although, my mom works very hard for her money and it was just two dollars, it was the PRINCIPLE behind it of being told one thing and another happening without her knowledge of it. When confronted about this there was no remorse or apologies. Instead, there was attitude and humility. We just wonder how many other customers are told they'll get a free item and are getting charged secretly. I am very sad that my mom's first experience with the service that I recommended went so badly because of a rude employee.
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September 2019 by Dayla Hdz
Just purchase a phones yesterday, notice the phone was over heating called and ask to speak to “Shannon “ store manager. I explain myself on my issue and she quickly got an attitude, I asked her what was the reason for her been rude. I never said anything bad to her, she started complaining the she was off the clock and she would have to go to another store and find a phone to replace ( I was ok with this I understood) and she went off with “I don't even have gas money to go to Austin†and huff and puff!!....uhmmm ok that is not my problem you as a manager how/ when can you help me. VERY rude said “tomorrow when I'm on the clock†and hung up on me!! She is not cut for a “manager†she had a little nasty attitude from the moment I walk in. “Shannon†it's just a label you carry around there “managerâ€.
