-
December 2023 by Zach Miller
I received a call that they were out of my prescription and to call back. I get it - it happens. The gentleman on the phone let me know that they should have it in a day or two before I left the state.Two weeks later, still never received any word. I called to cancel the prescription so I could get it filled in another state. The woman who answered the phone this time was extremely rude. I stated why I was calling and the situation and after all that just 'patient name?'. No apologies no empathy. Also said 'well it's on back order and you're out of state so what does it matter if we contacted you or not?'Shame on you HEB. This isn't me waiting for a fresh batch of tortillas. This is a prescription that I need to live my life happily and you clearly do not care at all for your customers' well-being.
-
September 2023 by Mary J.
Worst customer service EVER by phone ! I've been calling for 45 minutes talked to 5 individuals who all said they were transferring me to the meat market, and no one would answer. Not even the store manager . This appears to be a shoddily run business .HEB should train far better .
-
August 2023 by Ava B.
I've been coming here forever, and it's always awesome. I maybe be a little biased since it's kind of nostalgic since I've came here since I was little, but it's still an awesome store. It's clean and well kept.
-
May 2023 by Stella H.
We had such an amazingly special time during our visit to the Lockhart Texas HEB Bakery. We tried to set up a visit with numerous other bakeries with no avail. No one else would permit this little American Heritage Girl to visit and earn her Cake Decorating badge. The Management team & especially Philip made our day. It was especially touching that they were equally excited . Natalie in the bakery made Annastasia's day by gently guiding her through the HEB bakery cake decorating process.
-
March 2023 by Barbie Lockett
LOVE MY LOCHART TX. HEB...WISH THE PARKING LOT WAS BIGGER, BUT LOVE THE BIG TREE!!! B.L.
-
January 2023 by Stacy A.
Pharmacy specific. When you call in your Prescription and it says pick up tomorrow at 11 when you arrive 'tomorrow after 11' you don't want to hear it's not gonna be ready until the next day. Especially when you've driven 20 minutes each way to pick it up AFTER the time that they said it would be ready. Now I have to go back again and waste another 40 minutes of my life. I will not be using this pharmacy again I'm sure they and I will be much happier. This is not the first, secor even third issue I have had with this pharmacy but it will be the last.
-
October 2022 by L Aay Hippee
I really like this HEB and the Pharmacy a lot!! It is much easier to deal with than in larger cities. Great town and great people. Great store with great employees.
-
October 2022 by Rand Johns
Have been going here for five years now. Great pharmacy. Bo is world-class!
-
October 2022 by Bart Hammon
This is about the best pharmacy I have ever dealt with. Thank you Bo, Tiffany, and everyone there!
-
October 2022 by Danny Bowie
Tiffany is a great help and friendly on the phone when I call in. Many thanks to this pharmacy.
-
October 2022 by Brian Nettles
After dealing with big city pharmacies this place is fantastic. Very friendly and helpful.
-
October 2022 by Denny Fahle
A big thank you to Bo in Pharmacy for his expert advice on over-the-counter remedies.
-
September 2022 by NannetteFelix Salazar
Best customer service and clean store
-
June 2022 by Melissa H.
I have now been ghosted by HEB delivery over 3 times!!! I ordered groceries to be delivered at 9pm & by 10:15pm, no HEB delivery in sight. I had to call to find out if I was ever gonna get my groceries. After I was put on hold & transferred 3 times, I finally got someone who said they would not be delivering my groceries tonight, it would be tomorrow. However, they could not tell me what time, so I insisted on speaking with a manager. Alana, the manager, got on the line & repeated the same to me and also threw her coworkers under the bus, saying she did not know that no one had not called me to tell me that I would not be getting my order until tomorrow. I told Alana that had someone called me & told me early enough, I would have driven up there & gotten my groceries, curbside. I then asked if someone would be calling me to tell me when my groceries would be delivered & she told me that I had to call myself. What wonderful customer service. If this was the first time, I could've let this go, but this store make so many mistakes...time to switch to another store & just drive there to pick up curbside!! Lockhart HEB just can't get their act together!!! Shop locally? Smh!!!
-
December 2021 by LE
The HEB pharmacy at Lockhart is great--well run, good hours, professional and friendly staff. If there is an issue with insurance or a lapsed prescription, they call to let me know, rather than letting me wait and guess what the issue is.