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January 2024 by Rose Mary Cruz
Best bank , very helpful, get my money on time .
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October 2023 by Franz Strosche
Friendly, courteous service and convenient drive-thru availability.
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September 2023 by araceli jacobo
Atm did not return money back on 7/14 & bank said unfortunately there was nothing they could do. Beware!
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August 2023 by George Pazdral
Let me preface this by saying: in the time it took Annette to “help” (more on that later) me, AT LEAST twelve other bank customers were serviced by other tellers. I lost track—it could’ve been 16 to 18…Facts:Number one: I was just trying to pay my monthly rent with my dead First Lieutenant brother’s money. It feels like the tellers wouldn’t care if it was the blood money of Jesus Christ himself.Number two: it took Annette approximately 35 minutes to wire my money to my landlord. I have just moved from Wells Fargo under the false impression that credit unions are easier to deal with. Obviously, I was mistaken. At Wells Fargo, it took me point two seconds essentially to use Zelle or whatever it is to wire my money to my landlady, whose account is at Frost bank.Number three: Annette, the teller lady, was supremely unhelpful, and she made my life a living hell today… I’ve done a decent amount of banking in my 32 years, and today was by far the most unhappy, most unsatisfying banking experience I’ve ever had in my life.If I could give 0, or even negative stars, I would.I am wondering if there is a safe place to keep my money where I’m not playing mother may I with my own American dollar bills. Wells Fargo isn’t safe, and RBFCU certainly isn’t safe. Where do I go? If anybody knows I’m all ears.
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July 2023 by Thomas Cross
Friendly and welcoming staff.
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July 2023 by Rachel Hanna
I'm a long time account holder and if I were I'd go do business somewhere else. Their wait times are unbelievably long. I have several direct deposits and several accounts that are paid automatically thru my checking account, or I'd go somewhere else too!! Update: 6/20/2023: I'm talking about drive thru too,!!
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April 2023 by Richard Saylor III
Always great service from helpful staff
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February 2023 by G Venable
Absolutely the worst place I have ever banked with. Avoid this place. Take your money elsewhere. Just remember... I warned you.
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February 2023 by Tammy Torres
Randolph Brooks Federal Credit Union in is the most ridiculous and difficult bank to deal with.They have HORRIBLE customer Service. I was on the phone with them for over an hour (most of the time on hold) and NOTHING was solved. They just made my life more difficult.If we had a bank that I liked dealing with where I live I would switch in a heart beat....
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February 2023 by Scott
Conveniently located. no loan officers on site. video conference only. Recently had fraud charges on my card. fraud prevention over the phone only. i waited for over 30 min no one answered. As of right now i still cant get a hold of customer service OR fraud prevention because their lines are busy. Each time i wait for 15 min and their automated system apologizes for lines being busy, then hangs up. Customer service does not exist.Update and response: its been 7 days and i haven’t received my replacement card. I am locked out of card details on my mobile banking app. I cannot add digital card to apple pay because im locked out. Automated systems are now Monday through Friday and today is Sunday, so no luck there. This situation has already cost me $15 in late charges because my auto pay failed to another business. I do not do facebook or twitter i conduct business over the phone or in person.Update: its Monday im calling and no representatives are answering the phone… again. Still locked out of my account. I will most likely close my account at the branch today.
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February 2022 by Mary Bryant
Staff is always friendly and welcoming. Banking with them is easy because they are always ready to help.
