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November 2023 by Erin Cooper
The staff here are incredible, especially the two ladies that work up front. They have somehow made the chore of coming to the UPS store feel pleasant! We are lucky to have them.
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October 2023 by Joseph Williams
I always love using this UPS store to mail any packages because they are always so friendly, helpful and professional. I wish other stores were as friendly as they are.
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October 2023 by Astors Fan1988 (SirLopez)
She could have been more friendly she was really blunt and a bit of an attitude at first.
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July 2023 by lafingmoon
The employees are very friendly. They greet you as you walk in the door. I do not think I have ever had to wait in line to be helped. They are super fast at helping you and getting you out the door.
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June 2023 by joe #2
I noticed the top reviews mentioned positive opinions about the customer service. I so I gave them a shot to help with things I needed sent for my business. I called for simple information and couldn't get a question out without the lady cutting me off telling me to call "the hub" first. I just wanted basic information but she refused to hear me out. I'll happily make the drive to San Marcos to keep from dealing with this place.
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April 2023 by Cynthia Haufler
I was returning a Amazon package. The staff was very helpful and friendly. Took less than a minute.
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March 2023 by jorge isaac
hours of operations need to be updated i drove 30 miles to show up and they were closed it says 6:30 and should be 5:30
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March 2023 by Sarah Acosta
Store should be open.... Website says it's open........ Why are the doors closed?
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February 2023 by Dan K.
The team has always been helpful and respectful and helpful. They quickly process Amazon returns, and take UPS as well as USPS mail options.
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January 2023 by Heidi B.
Absolutely HORRIBLE customer service. I ship here all the time, and today I needed to purchase 2 boxes for items at home needing to be packaged. The older lady (confirmed she's the owner) said she wouldn't sell me 2 boxes cuz she saves them for her shipping customers. She said I need to bring my items in to be measured so can be packed and shipped in the right box. I needed 2 boxes. Not 200. Seriously?! Me packing my items at home and bringing back to her to ship was not acceptable. Apparently a LOT of folks have complained about her. Word gets around in a small town. Hasn't even been 15 minutes and already got the tea. Not the way you do business, especially in a small town.
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November 2022 by Tom Caffall
Multiple times service with the same young lady has been really poor, with a nasty attitude. From now on if the young man isn't there, we will go to Seguin.
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October 2022 by Accountability Ghost
Simply the very best staff; so friendly and nice. Appreciate the closeness of this location!
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August 2022 by Jason
Staff is really friendly & helpful. They always get to customers as fast as possible. Excellent service!
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August 2022 by Arjun Mohandas
Excellent service. So glad to have this facility available locally.
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July 2022 by George Pazdral
Excellent service! I was there when they opened. They let me in a few minutes early, and by gosh, if I wasn’t out of there in 1.5 minutes. Professional, courteous, and super efficient! Thanks!
