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January 2024 by James Hall
The owner Elijah Cole is a good man...i had a few issues at first with communication but he fixed it for me ! I will come back again!
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November 2023 by J Bear_Ov1
The guys Ryan and Justin at the front desk are so helpful and funny! They warmed my heart with their charismatic charm and witty humor! Very informative and they smell good! Elijah the owner smells of skittles! ?Service: Battery
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October 2023 by J. Scott Williams
Ryan was friendly. Headlight replaced. $$$$price was far way reasonable than the dealership was charging! Nice clean atmosphere, quick service. GREATLY APPRECIATED
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October 2023 by John Vermillion
Dropped off my car for slipping transmission at a low speed, they said they'd identify the problem in 2 days and it would be $100. 7 days later I have to call them and ask what's happening. I got called back later and was told they ran a test, confirmed that the car was slipping, and what the machine said, the diagnostic (which takes 5-10 minutes max) was $140 and the best option was a $6200 new transmission. I came over the next day and asked about a rebuild. Ryan at the front desk told me nobody does rebuilds anymore so the only real option is a new transmission.Immediately took my car out and will never bring it back in. Called J & J Transmission, they do free diagnostics, and got an estimate for a rebuild around 3700.EDIT: Owner contacted me after posting this, refunded me, apologized and was very respectful and reasonable. I believe the misquoted price to begin with was a genuine mistake, but I still would not recommend going here unless you know cars well enough to recognize mistakes or incomplete information about your options.
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October 2023 by Rachael Howe
Was having issues with my car getting stuck in gear. They were able to get me in and out within a day! Friendly staff as well. Would recommend to others.
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October 2023 by Ashley Borman
Best shop in town! Customer service on point! Guys are knowledgeable and fast
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October 2023 by dennis wheeler
Very kind and helpful. Got me taken care of in about fifteen minutes.
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October 2023 by Jeffery Martin
Great work, finish earlier than quoted. I would recommend to everyone.Services: Auto exhaust system replacement
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October 2023 by John V.
UNTRUSTWORTHYDropped off my car for slipping transmission at a low speed, they said they'd identify the problem in 2 days and it would be $100. 7 days later I have to call them and ask what's happening. I got called back later and was told they ran a test, confirmed that the car was slipping, and what the machine said, the diagnostic (which takes 5-10 minutes max) was $140 and the best option was a $6200 new transmission. I came over the next day and asked about a rebuild. Ryan at the front desk told me nobody does rebuilds anymore so the only real option is a new transmission.Immediately took my car out and will never bring it back in. Called J & J Transmission, they do free diagnostics, and got an estimate for a rebuild around 3700.EDIT: Owner contacted me after posting this, refunded me, apologized and was very respectful and reasonable. I believe the misquoted price to begin with was a genuine mistake, but I still would not recommend going here unless you know cars well enough to recognize mistakes or incomplete information about your options.
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September 2023 by Ajay M
Only place in the area I trust to work on my vehicle.
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August 2023 by Phillip B.
Great customer service, communication, and repair knowledge. They diagnosed my issue and repaired it quickly. Highly recommend.
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July 2023 by Ruby “MidnightAngel72” Baker
Went to Crank It Up Nutrition a great place to get tea or a shake.
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April 2023 by Ryan Gilley
I was a fleet manager for a local company and all of our automotive fleet went there for everything and we were always pleased with repairs, customer service, pricing and turn around time to get vehicles back to us.Services: Auto A/C recharge
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March 2023 by Cynthia T.
As a consumer here in Longview,I like to do my business locally. However, I have been to 501 Automotive for several different automotive repairs on my daughter's Volvo. (Not many places work on Volvos in Longview!) Each time that it's repaired, we have to come back two weeks later to have something further repaired or done to the vehicle because it's not done properly the first time. (They say its because it's old-My Ford Escape is the same age but when it's repaired...there's not the same problem next week. ) My daughter is in college and lives in Houston and it's very difficult to get it back here. Additionally, 501 Automotive does not contact you to let you know any progress that's being made on your vehicle!!!... so, she not only has to come in to town to get the repair done, but then she has to wait over the weekend before we even hear what the repair might entail. We haven't found a place in Houston because again, I wanted to shop locally. Unfortunately, I don't feel that I can do that now. The guys there are very respectful but need improvements with communication and time management. Sorry, can't shop at 501 anymore.
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January 2023 by FREEZY FBABY
Got it fixed after calling me with a quote before they started and have a drop box so you can put your keys in it after hours then they will call you back in the morningService: Brakes
