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April 2024 by Ron Nobles
I bought the food for some other people so I didn't actually eat it. However I was told it was good. But, what compelled me to write this review was the service. I honestly think the young man working behind the window was the most professional and polite fast food worker I've ever encountered. I'll definitely go back sooner than later because of this. I hope his employers realize who I'm speaking about and show him the proper appreciation for being a good employee.
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March 2024 by R K
Meat was cool. The aju was cold. The cheese was cold. The fries were cold also. I love Arby's, but they missed the mark that day.
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February 2024 by Matthew Roberts
My order is never correct. The staff, nice though they are, seem poorly trained. Never again.... Well, I tried again. Same junk. Shame on me.
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February 2024 by Jennifer Bray
They had no chicken no beef???? And nothing but 6$ for 2 chicken or fish sandwiches but the gentleman at the window helped the best he could and I commend that.
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January 2024 by Chad
This is a new bacon, roast beef and brisket sandwich. It had it was dry. One more cheddar on it and never been real great to give a little flavor. I also had a cherry turnover. They're very good. If you ever had one, you should try it with ice. Wow!
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January 2024 by Rena Bakaitis
Took 20 minutes for 4 sandwiches and some curly fries. The service was way too slow for fast food. They seemed like they didn't know what they were doing, and to top it off, we were the only ones there.Wheelchair accessibility: Entrance was wheelchair accessible
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January 2024 by William Platt
Love this location! Nice staff always ready to please. Great food!Parking: Sometimes the turn takes a minute if you are going north on McCann
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January 2024 by Sarah Anderson
I am pretty disappointed in my meal I received this evening. The sandwich was inedible. I ordered the classic double. The meat was cut thinker than normal and had a very funny taste, texture, and color to it. I took one bite and threw it away. The fries were good as always. I tried to call after I got home and opened my sandwich but the phone would never ring. Also, when you roll down your window at the drive through to order, you are immediately filled with the smell of dumpster. I should have driven away after that but I was hungry…Edit to add (a couple of weeks later):-no one has reached out. I’ve called the store several times and completed the “survey” from the link posted by the owner. Very poor customer service.Edit to add again: Received a response in the mail (January 2024) from corporate *see photo
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December 2023 by Carolyn Wimberley
Update 12/26/23Corporate has perked up the interior, nice and clean now. Two for $7 sandwiches are a real bargain! Hubby had Classic & I had new fish. Both really good. Cashier, Tammy Coby, was friendly and trying to do her best, but I think working the counter and dining room was a bit new for her. We'll definitely go back soon!Taste that I love! The store is rundown and staff is indifferent in the Longview store, but I still love the classic sandwich with horsey sauce. I suppose all the new sandwiches and aggressive advertising has helped this store hang on, and I'd really hate to see it go, but I hope Arby's Corporate sees the need for a little capital investment here. Place is on it's last leg, even with it's great location.
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December 2023 by Ashley Keaton
The food was good, just barely had a dot of cheese on my beef n Cheddar, had to use the cup of cheese I ordered for my fries and put it on my sandwich. Other than that it was great. The manager was very nice, but seemed to be working with only 1 other person.
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November 2023 by Maryanne Tree
I love the roast beef sandwich! There gyros are good to. The fries are so full of flavor! For fast food, this is my all time favorite. This sight has good service and they have gotten my order right every time. But I think that is luck of the draw, humans are fallible and I make room for it. If it were every time they messed up an order I would definitely make a point of bringing attention too that. But this sight has not once made a mistake.
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November 2023 by Kirk Elmore
Food was quick and good. Service was good.
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November 2023 by SKSSVT93
Love the food but they are very slow and bathrooms always smell like human waste.
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November 2023 by Stan Johnson
The food was good and the young lady on the speaker was cold and rude, the young lady was also rude and dropped my food in my hand and immediately shut the window with no words!
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November 2023 by Sharon T.
We ate here for the first time in about a year. The place is really clean and the food is okay. We get a lot of coupons to eat here, but I'm in no hurry to go back. I remember the food being a lot better than it was the other day and it may be another year before I go back.
