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August 2022 by Bo Mullins
We drove up to this bank to withdraw money from the ATM. We put our debit card into the machine and it sucked it in there and then proceeded to say "this ATM is out of service." On the screen. It would not give us our card back. We drove into the next booth thing next to it and spoke to a woman who said that she'd "call us when we can access your card because we don't have access to that ATM right now." We called to complain because that's our DEBIT CARD and they said that they'd have it back to us on Monday at 11:00. What is that? What are we supposed to do for the next 4 days? We don't have access to our money because of the stupid ATM and the best they can do is 4 days?! NEVER AGAIN.
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January 2022 by Matt Wilburn
Absolute garbage. Unfriendly staff that doesn’t care about customer service one bit.
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March 2021 by James Cook
Tried to find out if any of Austin Bank were open ? Automated assistance was useless for that info
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July 2018 by spritc01 .
Went to the Jacksonville location to use the coin machine and was told it is out of service. They called the Longview location to make sure their coin machine was working, so I drove to Longview to use it. When I arrived, I was told that there is a 10% fee if I want to use the machine. They should have mentioned this on the phone and saved me a trip to Longview.
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December 2017 by spritc01
Went to the Jacksonville location to use the coin machine and was told it is out of service. They called the Longview location to make sure their coin machine was working, so I drove to Longview to use it. When I arrived, I was told that there is a 10% fee if I want to use the machine. They should have mentioned this on the phone and saved me a trip to Longview. I'll be closing my accounts that I've had open for years because of the lack of “customer serviceâ€. There are too many banks out there that do want my business.
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November 2015 by Keenan Moore
Nice office building