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December 2023 by Bert Scott
Did a prepaid car rental for 2 days. I returned the car after one day and was told there could be no adjustment on my rental cost.
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December 2023 by Stayin' Alive Medical
I utilized Avis at the Longview, TX. regional airport for business purposes. The process to pick-up the vehicle was quick. The vehicle was a late model vehicle and was in very good condition. It drove well, all of the electronics worked fairly well. The pairing of the phone to the vehicle worked, however, I was unable to hear the text as it was being read out loud and it was not clearly evident how to get the volume for that to increase. Each time I tried, the radio volume was the only thing affected.I had to use the windshield wipers and, sometimes these are overlooked on a rental since not everyone has to use them. I checked the vehicle in without difficulty.The only thing that I didn't care for was how far I had to go to get the vehicle in the parking lot. I was alone. I had one very large and heavy suitcase, a medium sized suitcase, a backpack and a small carryon. I have a bad back and having to haul this all out without some sort of baggage cart would have been helpful. Even if I needed to take it out to use it and then bring it back in.I will be using this location again several times and I will plan accordingly with regard to getting my stuff to the vehicle...I just haven't figured out how yet since I will be dropped off long before the location opens.
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December 2023 by Woody Cole
Watch out for these guys when you prepay for your rental. Any overage is forfeited to Avis. No way I will ever rent from this company again since this was not CLEARLY explained. I will go to Hertz!!!!!!
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October 2023 by Nicole Sweet
loved the quick in and out and the vehicle was good my check in agent was very nice...
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October 2023 by Scott Mackey
Avis has been my goto for many years. There are some locations that I have struggled with but it is hard to have total control over all your employees. Overall, Avis has been great to me and my family and we will be loyal back to them for always providing great vehicles and great service.
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August 2023 by José Arenas
The costumer service from the staff was phenomenal. They helped with my specific arrangements and made the entire rental process very easy. Whenever I return to East Texas Regional, I will be sure to go back to them for any rental car needs.
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June 2023 by Just O
Best car rental place in Longview.Great variety of cars.Great staff.Just some friendly advice, people clean up behind yourselves and your kids. If a new rule is passed on rentals, you won’t just pay a cleaning fee, you’ll be banned from renting again. ?Safe Travels!
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April 2023 by Cheryl P.
I've used this location a few times. I've been very happy with their service. The only thing I don't like is if you don't pick up and drop off at the same location, the rental price goes up hundreds of dollars. Maybe this is how all car rental companies practice?
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April 2023 by Frankie Bolton
I rent from Avis frequently. The cars are always of superior quality and well kept. The staff at this location is always super helpful and friendly.
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March 2023 by Gregg County Chair
I enjoyed my rental with Avis they are always pleasant to rent from the Manager is always will to my sure that my rental needs are taken care of.
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March 2023 by Bill Keleher
I wish I could remember the young lady's name,I feel horrible. But she was extremely nice,polite, & couldn't have been more helpful! Absolutely the kindest person I've ever dealt with at a car rental business! A true credit to her profession. Avis is VERY lucky to have her & she deserves 10 stars! Thank you so much! I hope her days are filled with joy & happiness! Thanks again, God bless you! 2/9/23. 2:45-3:00 p.m.
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March 2023 by J Swank
THIEVES! So these people thought it was ok to just take out an extra $250 from my bank account without my knowledge. I paid everything online and I always check my bank account so they chose the wrong person to steal from. The elderly man with the lady voice thought he was slick. I reported Avis and notified my bank and they will definitely get that call. Also, they claim that they don’t get many cars and you will get stuck with a car that you didn’t pay for. That’s their fault though. Stay away from Avis Car Rental, Avis Rent a car or whatever they like to call themselves. Sadly, I am not the only person that had to go through this.
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December 2022 by Kimberly Charnetsky-Rutz
Associate insisted I drive a rental that shuts down and while accelerating. Absolutely no effort from Avis to get a tow or switch cars. Also billed 561.00 . I am a 20 yr customer who will never use Avis ever ever again. They do not care about your safety . Enterprise here I come
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December 2022 by Brett Rowlands
This is the third time I have rented a car from Avis using the app. All three were very easy and the staff have always been excellent! Highly recommend Avis!
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December 2022 by Ramon Balderrama
It’s always a great experience renting From AVIS BUT this last time I had a Not Good experience. A staff member at GGG Location made my day Long; even though I was told and Email From Avis Co. there would be no additional charges, she charged my account$700!! It was a very stressful day because of this visit. I'm so disappointed in this location!! I will Rent From AVIS Again Hopefully I Don’t have to Go To GGG Location
