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January 2024 by Christina Gulley
THEY ARE THE MOST UP MOST RESPECTFUL BUSINESS I KNOWTHANKS CHRISTINA ??????
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January 2024 by Casey Owen
Honest and great customer service behind the counter gave me good information along with a wicked awesome deal on some 17” rims &tires
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October 2023 by The Shadfather
One of the worst customer services I have ever encountered
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October 2023 by Kileen Gaddis
The guys were very helpful
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June 2023 by Kelly Davis
Was overcharged on a wrecked vehicles headlight assembly, that didnt even have mounting brackets, all the mounting brackets were broken & the older man @ the counter saw it too. The man, who's the owner, said I'm aure you can figure out something to make it stay in the car. He tried to charge me $125 plus tax for that broke bracket light, then said he'd take $100 plus tax. If you're a woman, you better take a man with you!!!!! They saw me coming, as a middle aged woman, who was alone & tried to seriously stick it to me, found the same headlight assembly @ Locos Gringos in Tyler, Tx for $40 bucks, in better condition & had mounting brackets, they even bought the other headlight off me once I showed them the receipt of what the man charged me. I left with a better headlight assembly & $68 bucks back in my pocket. Do Not Recommend Big Texas Auto Parts!!!! Negative Rating... Hwy Robbery & they take advantage of women.
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March 2023 by Reginald Carroll
Usually a very good place to get parts customer service was always awesome, but today for some reason Larry wasn't.T professional
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September 2022 by Vaneecie Bell
Always have what your looking for!!! When you call to see if they have the part they are Polite when you go to pick up your part they are polite that goes a long way with me. Great Customer service Thanks guys
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September 2022 by James “Bubba” Marrable
I have called in advance to see if they have a part or a piece of glass I need and twice now I have had someone tell me they had it and I ask them to go ahead and pull it and I would be on my way to pick it up. Both times I had to have the part that day as I had already promised my customers that I would be able to get their cars done that day, and both times I am told the parts were there and when I was able to go up there I was told that they couldn't find the parts! I never received a phone call letting me know that I would need to check elsewhere in order to get it that same day so I lost both deals and costed me about $400. Customer service is the name of the game and when I am reviewing a business it accounts for more than half of my reasoning to the amount of stars I will give them. Other than those two times I have had some pricing issues where I could buy brand new parts for $30 or even $50 less than what was priced to me used. Other than that all other transactions have been good, and I'm not saying don't use this place at all. I'm just being transparent and letting anyone who might need to know that these are situations that have happened to me and to be aware of them. I would still recommend this place for everyone.
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September 2022 by Richard Chaline (Rickybobby)
Good place to do business nice people fair prices in town
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August 2022 by James Lancaster
Number 1 place for ANY parts. PHENOMEMAL CUSTOMER SERVICE !!!!!!!!
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July 2022 by TA R
I don't never usually post any feedback or reviews but, let me just say this place is the only name you need know when in need of auto savage parts! I'll put my name to that and own it! A BIG shout out to Chris for responding to all my inquiries when no other I do mean no other places would!! HE made everything sooooo stress free. Even agreed to meet me on his day off just so I could get my parts! Who else would do this!!! Let me just say not many I know. Thank you again Chris you're the man and I look forward to doing more business with you in the future!!!!!!! Jay
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June 2022 by James Marrable
I have called in advance to see if they have a part or a piece of glass I need and twice now I have had someone tell me they had it and I ask them to go ahead and pull it and I would be on my way to pick it up. Both times I had to have the part that day as I had already promised my customers that I would be able to get their cars done that day, and both times I am told the parts were there and when I was able to go up there I was told that they couldn't find the parts! I never received a phone call letting me know that I would need to check elsewhere in order to get it that same day so I lost both deals and costed me about $400. Customer service is the name of the game and when I am reviewing a business it accounts for more than half of my reasoning to the amount of stars I will give them. Other than those two times I have had some pricing issues where I could buy brand new parts for $30 or even $50 less than what was priced to me used. Other than that all other transactions have been good, and I'm not saying don't use this place at all. I'm just being transparent and letting anyone who might need to know that these are situations that have happened to me and to be aware of them. I would still recommend this place for everyone.
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April 2022 by Tasha Wittebort
Great customer service
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March 2022 by Richard Chaline
Good place to do business nice people fair prices in town
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December 2021 by Zach Botschon
Chris is awesome and on top of things. Super nice guy.
