-
November 2023 by Candace Risdon
Process was easy, car was very clean, people were friendly, got exactly what I asked for and the price was good
-
October 2023 by Teresa Bernhardt
Very nice experience with Longview Airport location. The lady at was very nice, courtesy, efficient. Fast quick service too.
-
October 2023 by Juan S Velez
Unfortunately, I left 2 items in the vehicle when I returned it on 09/29/2023 in DFW and the location told me that they did not find the items. I am 100% sure that I left both items inside the car when I returned it and don't understand why they haven't been retrieved at this point. This is leads me to believe that someone in that location stole them and that's is a serious situation that your Company has to look at with sense of urgency. I need my items.
-
September 2023 by Trudy Bellew
Rented it online and received confirmation number and reminders of pickup. When I got there they said it was not in the computer and I was unable to get a vehicle. The very last minute I was left stranded and no way to get a car. Why bother with online reseving if it's doesn't work and one wasn't held for for me. They were not reliable to have even when going on line to check ahead of time. If they didn't have me in the system why did they send me a reminder. I would not even attempt to use them again I will go back to using enterprise I have always had wonderful service with them and the only reason I didn't this time was because they wouldn't be open for my drop off. This left me in a bind and will cost me alot of money.
-
August 2023 by Amber Chavez
The customer service when I picked up the car was trash. The man didn’t explain anything correctly and had things all messed up and only wanted to complain about his job took me an hour to get in and out the person there before me was done within 8 mins of me being there.. THE PHONES DO NOT WORK…The way the charge is crazy and all backwards…The ONLY reason they are getting 4 stars is because the car was very good and nice and clean no bad smells or stains even had a small set of instructions with it and I had to extend my rental which is usually a pain but was very quick and easy online to do that and the woman that was there when I returned the car was the ABSOLUTE BEST very caring and fixed my problems and explained everything to me she is a 10/10 at her job… This company is a hit or miss in many ways but I think I would use it again if I had to
-
August 2023 by Sameatra Wells - Realtor
We have been using Budget at GGG for a few years and we love their great service. I always recommend them to all my family and friends. They are the best in East Texas for sure!!!
-
July 2023 by Elex Medrano
Customer service need to improve. 15 minutes per customer is ridiculous. That’s even after checking in early. Rental was not clean on the inside, fuel was not full. High beams would not work and water was leaking inside the car on driver side dash.
-
June 2023 by Priscilla Scott
The agents were great and offered me their suggestion on what car would be best. I chose the car based on their suggestion and was disappointed. I rented a Hybrid Toyota Sienna and the key battery was low so I had a hard time starting the car each day, also the tires were slick and I didn't realize until I was driving in a rainstorm, and last the brakes need some work. I have rented from Budget many times with no problems so this wasn't the best experience but I will try again.
-
June 2023 by Charlene Ladd
The agent at the counter needs to learn to be able to multi-task. He enjoys talking to customers, but cannot do so and work at the same time. I waited for 30 min past my scheduled time, while he chit-chatted with the prior customer trying to check him in. Then he would forget where he was in the process. Then the car I was given was filthy and had mechanical issues. I use this place out of ease and convenience, but I believe it is time to start using a different location and strongly recommend against this location.
-
May 2023 by Sandy Johnson
Our car was ready & waiting; it was clean and there were no issues during the days we rented it. And, returning the car was seamless. We would rent here again!
-
April 2023 by Joe Garcia
Very respectful, patient and professional services from employees during pick up and drop off. Especially since I was making reservations online while talking to them and seeing what vehicle's were available at the last minute on a Friday.
-
March 2023 by christie Elko
Very sweet and great customer service helped me greatly.
-
January 2023 by Wallace Ebarb
Great car and staff at the rental office. They were very polite and helpful
-
December 2022 by Phillip Norrell
Always brilliant! Super fast return of my $250 deposit to my Apple Card! I always make sure I look over the car really good for pre-existing damage and make them notate it on the inspection form (as with all rentals). Otherwise, perfect!
-
October 2022 by Vonda Price
Agents super helpful in finding me another vehicle when the convertible I reserved wasn't available. Great rental experience. Will definitely use them again.
