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September 2023 by Britni Marshall
Tgis is 1 star for chase bank in general..nothing to do with certain locations.. deposited a 500.00 check from a local car place and the bank claimed they couldnt deposit the check due to them not being able to verify the phone number on the check.. yet the check was from a local place. They refused to just call the number on the check ...they said they have to run it through their verify system and then if they can verify the number then they can call the place. They claimed they coulndt verify the companies number so they couldnt deposit the check.. yet they have cashed it already is what the collision center told me...because its out of their bank account. Yet chase is refusing to give me my money!! I have been fighting this since june 2023. I jave reported it to executive directors...nothing has been done.? so if anyone knows how i can get my 500.00 back from Chase that would be great. Or who i need to call.
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February 2023 by Abby Allen
There should not be one phone number for Chase as a whole with an automated system that does not even give you the option to speak to a person at that given location.
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February 2023 by BLANCA GONZALEZ
Their ATMs are always out of service. You would think they would have their stuff working, especially on weekends regret having this bank.
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January 2023 by Tameaka Williams
Poor customer service. Do not attempt to open a new account because it is not a priority to them.
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November 2022 by Mike Landgren
No body answered the phone and I’m a Chase private Cliant.What a joke.This is not service, it’s a waist of time and I have been a loyal customer for years.
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October 2022 by Tiauna M.
atms at both locations never work. please replace the machines. its ridiculous.................
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October 2022 by Brandon Emery
ATMs are always broken, drive thru and walk up. They have been broken for 2 weeks. The other locations ATM is broke too.
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October 2022 by Glenn Parmelee
ATMs here are not working half the time I need it. I have to go down to the Gilmer Rd location. Today, neither bank had working ATMs.
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October 2022 by Lowes48 jj
ATM's always broke, conveniently mostly on weekends
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September 2022 by Dyllen O.
Fix your ATMs. Pathetic your a bank that literally can't have the one thing of necessity working. All ATMs not inside the bank were broken or not working.
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September 2022 by Insatiable for Life
ATMs AWFUL! This is ridiculous! For the last two weeks, every weekend, not only does this Chase bank location ATMs go down, but the other Chase bank located in Longview . There are a total of four ATM machines between the two banks, but this continues to happen on a regular basis. I actually called the Chase 800 number and lodged a complaint. This is ridiculous. Some of us have to deposit funds on a regular basis. But from Friday to Monda during normal weeks and during holiday weekends from Friday through Tuesday.The service is already awful because there is usually one teller at the front and one in the drive-thru. Don't get me wrong once you are able to conduct business they are polite.
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August 2022 by Jill Hurlburt
They won't pick up the phone when I need help with my account. Now I don't have access to my money. My family will starve. Besides this cruelty, they treat me like trash because I'm not a narcissist that obsesses on my looks during the weekend. I prefer not to get robbed when I travel. Most Americans get robbed for having white teeth, a iphone, and a narcissist attitude. Just because I don't care how I look doesn't mean I'm poor.
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August 2022 by Shordy Demonds Souls (Jackel Skellingtonos Jr.)
Very fast service, they got all my problems resolved. They are customer oriented and go above and beyond for their clientele. Very clean and organized, they offer seating in lobby area and they also have in bank atm and outside ATMs they even offer drive through assistance. You can cash checks here without a service fee and they also offer perks for new members!
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July 2022 by Chris Miller Miller
No matter who you are don't ask to use the restroom here..even though they have a restroom,no one can use it for "security"purposes..how in the world could I possibly compromise a bank from inside the men's restroom..the worst bank I've ever been inside of.
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June 2022 by Azaliah Nicholson
Horrible service, I've been a chase customer for years and went to this location to open account for our son and they turned us away. they have people there but said they didn't have time . It was 2pm in the afternoon. Ridiculous.
