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October 2023 by Robert Wheeler
I've had many banks in my life, and worked at more than one, and this is the best of the lot, by a longshot. Great people. Never had an experience that wasn't smoother and better than it had to be. Highly recommend.
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July 2023 by Willie Ratcliff
I love Longview 4th ladies
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May 2023 by Kristen Ishihara
Been a customer for many years and appreciate the team at Fourth Street and Downtown very much! Tamara and Julia specifically have been such a tremendous help to me with sometimes difficult or strange situations - they always go the extra mile and I appreciate the engagement of VeraBank in the community! Highly recommend at any location!
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November 2022 by Bob J.
Try to open account on line and it tells you when it is finished someone will contact you. After 4 days no contact. Find another bank than this little no customer service bank.
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September 2022 by Abby C.
They use to be a lot better but a lot of staff has changed and they are terrible to deal with! First about 3 years ago I went to the bathroom and left my kids (12, 10, & 9) sitting in the lobby. I was only 20 feet from them, and for whatever reason one of the tellers came and was trying to discipline them and told them they could not have a sucker!! I was gone for only 3 minutes and could still hear in the lobby. I could here them giggling but they were not loud. It was just really awkward and uncalled for at a bank!A first grader knows more math than the mortgage department! Way too long to explain, but just avoid doing business here. You will regret it if you do.
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June 2022 by Nathan Charles
Never in town always on the road the lady working 5/18/22 at 5:30 pm was no help at allHad an account with you guys since i was 16 years old. I love everyone here and all the staff! Whoever this worker was does not need to be working around customer service if she doesnt have customer service, are the workers supposed to stall you until 6pm on the dot so you have another late fee?
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June 2022 by Nathan Wellington
Horrible customer service on 5/18/22 @5:30pm dont come here if you need help, they won't answer they'll just walk away.. are the workers supposed to stall you until 6pm on the dot so you have another late fee?
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June 2022 by Nathaniel Charlestown
Horrible customer service on 5/18/22 @5:30pm dont come here if you need help, they won't answer they'll just walk away.. are the workers supposed to stall you until 6pm on the dot so you have another late fee?
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February 2022 by Luis Hernandez
If I could give this zero stars I would. After years and years of being with Vera bank (CNB) I’ve never been treated more poorly than the branch in Longview. When speaking with the manager, she never greeted me coming into her office and immediately started pointing out that I was wrong in the situation. I tried to explain why I was there and I wanted to deposit an endorsed insurance check. I explained that this was not the first time I have done this transaction but I will do as they ask and get both a stamp and physical endorsement. After I came back to Vera bank a second time, they still would not take the endorsed check because both my wife and I needed to sign again. Keep in mind our signatures are already on the check but they wanted double signatures. Also the check came under my wife and I first and the endorser last, which is how the signatures were on the back. This is one of many problems my wife and I have had with Vera Bank in the past couple of years. Customer service has become horrible and the way they greet they’re long time customers is down right disgusting. If it wasn’t for the Marshall TX branch, we would have took our business else where a long time ago but with this situation we have just experienced, we are definitely considering changing banks and also telling our family and friends we have brought to Vera bank over the years, to go to another bank whom have helped us when Vera Bank won’t.
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July 2021 by Savedby Grace
We love VeraBank!! Especially the fourth street location. All of the ladies are amazing. God bless you all!!
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April 2021 by melaniem322
The bank employees are super professional and friendly, however, their call center personnel are severely rude and abusive. No one should be treated in such a way when it involves questions about their accounts and money.
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May 2020 by Google user
Used my debit card to make a purchase on Ebay. Number was stolen and used in new York yesterday. Their fraud detection caught it and canceled the card. This is FANTASTIC for me! I live in Longview TX and don't like being ripped off. They saved my hard earned money. Thank you
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March 2020 by Geaux Time
Have used VeraBank (citizens national bank) for 20 years. Used them for 2 mortgages, checking, savings and a business checking account. Used to be great, but it seems there’s been turnover in their organization over the last year and they too emphasis off of people skills. The customer service is horrendous.
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February 2020 by Ricky G.
Was basically bullied and racially profiled and was told to take my business somewhere else. I recorded all the transactions between the rep's and myself for evidence knowing that if I brought this accusation to the light,they would deny it. Know your right and never let them bully you is my advice to anyone that is dealing with similar problems with THIS particular bank.. I STRONGLY advise ANYONE to shop around and consider alternative banking branches. VERABANK is NOT for minorities nor small business owners in East Texas... REMEMBER I HAVE PROOF FOR MY ACCUSATIONS...
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December 2019 by M B.
If I could get this bank lower than one star they absolutely would. It seems that they are conveniently located off a main road and a drive up ATM. I I accepted the fees thinking that the bank would be able to get the appropriate change needed (quarters) when going through the drive-through. INSTEAD instead I got a lecture on how to select bills thank you very much I think I've been banking for a long time and can figure out how to select one hundreds dollar bills versus 20s. AND then I had to have an account before they give me any change whatsoever. DO NOT USE this business if you are visiting from out of town or do not have an account. So.... because I don't have an account did not get the change that I needed - you took my transaction fee - however delivers no true valuable service. Writing this review to let others know and remind myself when I come to town NEVER to visit your business again. We are small business owners ourselves and like to shop local when we can - however no service = no business over time. Good luck with just taking money from those who aren't aware.
