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November 2023 by Danny Brantley
Really sad back in may I joined the gym cause I like what they offered : so I went and paid for a trainer shortly after do to medical reason I had to put my self on hold I never got too use my trainer service so then eric told me me that they would refund my money he argued with me saying that they have refund many times : so my service was on freeze until further notice eric kept asking for a update I was cleared and ready to go in October of this year : then I updated my info they said they would honor my services that the took out my account since I didn’t work out with the trainer it all turned into a lie they where caught so instead of offering a month free of service they forced me to cancel and leave the gym and they kept there job no I’m finding a new gym
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November 2023 by hockeypaul33
In town for work and was initially going to hit up anytime fitness. But the location next to my hotel was permanently closed, looked at the old map and here crunch was!Most of these gyms are the same footprint. Same machines. Same quality. Friendly folks.This gym is infact that.I have the program through your insurance that gives you access to 15k+ gyms for 25 bucks a month. It is very much worth it if you travel or just want gym variety in your own town.What I really like about this gym is the footprint. Everything has plenty of space around it. Most if not all the machines were maintained. Didn't smell, and everything you want for in a nice gym.If I'm back in town, y'all will see me again.
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November 2023 by Anthony Alba
I love this place. The tempo and vibe is workout focused. The facility and additional amenities are always kept clean. I enjoy the benefit of the 24 access to the facility as well as there sauna, tanning, and infra red light therapy. Machines, free weight, cross training, and cardio equipment is all included. I was doubtful of their training staff but I can assure you they do it well. I signed up for their training program and don't regret it one bit. Enjoy the fitness and good health to you all.
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October 2023 by Rothana Marin
My experience at Crunch fitness is always fun and exciting. I really do miss going to the gym. Recently I’ve been in a car accident and I can’t go to the gym for a few months, but I can’t wait to get back on the grind. Crunch fitness made it so easy for me to cancel my membership esp for me with medical situation. As soon as I am fully recovered I will be back.
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October 2023 by Brandon Hiltzman
Will not let you quit, like your membership. They dont care about your fitness as much as they do you card on file.Update/reply to your reponse Crunch Fitness, You know very well how your system works. Your corporate rehearsed apology and concern is meaningless and only makes you look more unprofessional because we all know its not really going to change.
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September 2023 by Alexis Stearns
I drove over 4 HOURS last year to cancel my membership because they told me I had to do it there. Only to realize now I’m still being charged and they supposedly have no record of me canceling. Here we are over 300 dollars later and they don’t want to refund me. Even though it’s been over 2 years since I’ve even used that gym because I moved. I didn’t throw a fit about the first year that I payed without using but this is ridiculousDon’t join here. This is not the first time I’ve heard of them doing this.
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September 2023 by Jon Cary
I have been a member since the gym opened as Crunch. Today, the battery in my car died and Jordan, the General Manager, dropped everything he was doing to come give me a jump. After several years of membership, I felt compelled to brag on the entire staff. All have friendly faces with bright smiles and a warming welcome. I can recommend Cruch Fitness to all my family and friends in the Longview area. You guys rock!
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August 2023 by Teara Foster
Great place, I love the overall energy the employees have, the equipment is amazing, and it really is judgement free at this gym! Great classes as well!
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August 2023 by Natalie Allums
Yaz, was so helpful. I called at 3 in the morning. She answered and made me feel so comfortable about coming in to sign up. I've never had a gypm membership before. Like I said, she made me feel comfortable enough to come in do so. She was so helpful and explained everything. She talked me through everything very thoroughy. I was very hesitant about signing up to a gym. But she made me feel very comfortable. When I felt very uncomfortable doing so. Considering like I said i've never had a guy membership. Yay I have one now at Chunch fitness.. thanks Yaz you're the bestest!!
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June 2023 by Euro Traveler
Love the staff and everything about the gym! I recommend it to everyone wanting to get into their fitness journey!
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June 2023 by Machelle Haster
I love this gym with the exception of the women’s bathrooms. I’ve addressed concerns several times but it’s never addressed. This is a constant issue hopefully this will get someone’s attention. And it’s been like this for 2 days
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June 2023 by Instant Rewards
I signed up initially online in February but never worked it into my schedule to get in. I was commuting from Longview to Dallas to teach. After speaking with Mac on the phone; he offered a solution so that I could get signed up and avoid a past due bill since the May payment was not received. He was professional and helpful.I went in and everything went well. Austin gave me a a quick tour of the gym and I was ready to sign up again. Well, all the professionalism, tact and personal prowress went right out the door when the front desk person named Jaden made me feel unwanted and uncomfortable, to say the least. After entering my personal information on the app I continued to get an error message and I reported that to her. I didnt say anything initially because she was entering something on the computer. I stood waiting for her to address me and she jerked my phone out of my hand and started opening up my.personal information in the app. She viewed my password and I said to her, "Ma'am you have no right to look at my password." She then told me, "I don't plan to log into your account." With that statement, I became furious! I responded to her, "You have no right. You are very rude." I then walked out of the building. My next step is to contact the general manager and report this experience to him or her. At this point, I can not recommend this place of business. I can only say, Beware!
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May 2023 by Teresa Fears
I love Crunch & the who staff, but, Nick is my favorite
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May 2023 by tobi mag
I certainly enjoyed going to this gym at the start of 2022. Shortly thereafter, I moved away and stopped being able to attend. I wanted to cancel but was told that I would have pay $150 to cancel which I didn’t have. I was continually charged on a monthly basis not to go to the gym. I was always given the runaround and after I decided to call up there about my concerns, they agreed to let me cancel but charged me $90.00 and told me it was “a last charge” I’m outraged and will never go back to this gym. I’d recommend to everyone that they should avoid attending a gym with contractual obligations.
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May 2023 by Scottie R.
I was a member here for a year, I ended my membership, and went into the club to pay my final bill. Paid over 120.00 total, got receipts, and was told that concluded my contract and I was done. So apparently that wasn't enough for Crunch, they decided to call 15 times a day from an Austin number, and they said I owed money. I informed the person that I had paid in full at the Longview gym, and had receipts and credit card bills to show it... now they have sent it to collections to screw my perfect credit! This place is to be avoided at ALL COSTS! Stay away from Crunch Fitness!!
