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April 2024 by T&T Car&Engine
Try to apply auto loan and talking with H.Th****. But her attitude was so weird. I feel was not respected and racially discriminated against
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April 2024 by Nelita Booth
I have been with Etpcu for over 10 plus years. I have not always been the best at managing my money. However I have been faithful at paying my loans or fees owed. I went into overdraft and now they will not issue me another debit card. SERIOUSLY. HOW CAN A BANK DO THAT? I GUESS DIRECT DEPOSIT AND LONGEVITY DOESNT MATTER.
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April 2024 by Stephanie Futch
DO NOT RECOMMEND. They have been taking my money since OCTOBER 2023!!!!!! I don’t EVER write reviews but let me save the next person the trouble and headache that comes with this bank. The woman who helped us, lied about the fees that came with the business account we opened. She gave us a paper regarding all the different types of accounts they offered. She insisted on a particular one because it did NOT have any fees. On the paper it showed there were fees involved, and we questioned it because it clearly stated that there were fees for the account we did. She ensured that they did not apply to the account we were setting up and said the paper was not up to date. Long story short, the people who work at this location will tell you lies just to meet their quota for accounts they open. I can tell you everything she told us that day (including her telling us about her 2 kids, the coffee shop she was opening, and over sharing personal things) and even down to what she was wearing. If you’re looking for a bank to start a small business, I would highly suggest looking at another bank if you don’t want your money stolen.
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March 2024 by Kalon Shaw
Used to be the place to bank with mainly the mortgage side is a waste
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March 2024 by Darrell Lynn Raibourn
I have banked with ETPCU for years. I've done numerous loans and hv HAD my chk direct deposited for years. Abt once a month I do a mobile deposit, and again, there's never been an issue. I did a mobile deposit for $950 on 2/17/24 on a chk written off a business acct. It's usually in my account in a couple of days. This time they said it would be 2/23/24 before money was made available. I called and was told that's standard procedure when you don't do alot of mobile deposits and mine would be available 2/23. Well, on 2/24 I checked my account and it STILL wasn't there. So, I called and was told the money wouldn't be available until 3/1. That's almost a 2 week hold on someone that's been there for years wo any issues. Everyone I've told about this is shocked. At the end of the day, they seem to be very nice ppl but I think I am abt to close my acct with them.
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November 2023 by C. W. Allen
This place will steel your money.
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November 2023 by Avery Yosten
Title: Use any other bank really.Though I am not a customer, several close friends are. This review is a result of lackluster customer support and this institution quite literally blocking any access to their member's money.I have been assisting my friend through the process of buying a car and highly recommended her to finance through her own credit union as the rates are hard to beat with a national bank. This was mistake number one. ETPCU proceeded to call and annoy the dealer trying to get pricing information on the vehicle before negotiation had even begun. This quickly ruined any bargaining power my friend had and ultimately she moved on to a different vehicle. Not to mention, asking someone with perfect credit and MORE than adequate income for a cosigner on a $27k auto loan.Then comes to the ultimate mistake and that is using this financial institution for anything that might require you to access your money.The dealer was able to find a matching rate through one of their partners and the process was begun. Then comes the down-payment portion.The dealer requested the down-payment be processed via Debit card to ensure that funds were transferred immediately. Unfortunately, this bank has NO, NONE, ZERO, customer support outside of normal banking hours for increasing the daily debit limit to meet these requirements. FOR CONTEXT: this took place on a Saturday in DFW because most people do not take off their 9-5 to buy a vehicle.After the above, the dealer agreed that my friend could take the car home given the 4+ hours spent making the transaction happen and come back Monday to have the limit increased and make the payment.Monday: Surprise! ETPCU does not allow daily debit limits to exceed $7500 (a hefty down-payment sure, but rates are high right now). Next up: A wire transfer. The sensible next step to someone banking with a financial institution 3 hours away. Surprise again! ETPCU will not authorize through any means a wire transfer without seeing the member in person and thus again blocking access to their member's money.Long story short, a lifetime customer will be leaving the bank. To anyone reading: Go to Eastman Credit Union. Far better service and 24/7 loan, card, and account support.
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November 2023 by Joe Meadows
This place has now lost 2 of my titles! The 2nd was after a 2hr round trip. Save the headache and support a smaller credit union that will appreciate you. ETPCU has got so large they could care less about you as the customer!
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September 2023 by Jeffrey S.
I was a member of the East Texas Credit Union, which was absorbed into ETPCU in the merger. I recently had a problem when the chip on my card malfunctioned. When I called to inquire about getting a new card, I was able to get through fairly quickly (which I did not anticipate). I spoke with Josha in the Member Services Department at the Longview, TX location. She was super friendly, accommodating, and helpful!
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September 2023 by Ant Trichelle
These people are so unproffessional and should definatley be shut down. How do you steal from a member who has never caused a problem ever. And then provide just the most distasteful customer service. Kelly Evans shouldn't be working in that office she's caused nothing but turmoil with her unproffessionalism. They are the worst Bank and I would never recommend even if it was my last option on this Earth! Never again! Beware!
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August 2023 by Roberta Ford
These people here has no morals when it comes to older customers that's been with the bank for over 21 years. My elderly father told me that they had the nerve to charge him $2 and it's his first time requesting a bank statement in 21 years. It was his first time requesting an ATM card and they didn't even verify his mailing address to send it now he is in the Dallas area and does not have access to his money... I believe they have been putting frivolous charges against his savings account knowing that he is ole school and knows little about modern ways...and I will get to the bottom of this.
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May 2023 by Jaylean Copeland
This is the second worst branch they have outside of Marshall they aren’t very helpful, they are also rude and condescending they will harass you when they need anything from you but take forever for anything you need and they always seem to never know where the error is on their end they also try to take advantage of anyone who they think doesn’t know about finances and that’s from personal testimonies not emotions or feeling I’m not bitter I just want people to know and understand if you are expecting respect understanding and a place trying to give you a fair chance to be in a good financial position then this place might not be the best for you this is coming from a concerned member and if you’ve read this then thank you for your time please spread this awareness
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March 2023 by Kirk L.
Most inept bank I've ever delta with. Went in with 200k in equity on our home asking for 30k to buy a lot. They came back and said we had to much debt..... all our credit cards are paid off each month. Self employed accountant and have never had a loan denied in 40 yrs. HORRIBLE BANK RUN!!! Opened account before we did loan put 10k in them told is we had to wait 2 weeks before we had access to a dime! I showed them our check cleared the other bank it went on deaf ears.
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February 2023 by Janice Mosley
Had several things financed with this credit Union, currently paid over half of the current loan Vehicle had mechanical issues and looked at trading for something else. Interest would go from 8.5 to 15 almost double! History with the credit Union had no bearing on interest only credit score. Very disappointed with this price gouging. I only wanted to change collateral and get rid of the current vehicle. I will be paying this one off asap and will consider other options in the future.
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January 2023 by Kristeen Haley
i have had issues getting my statements every month and I was never called or talked to before they denied me for a small $500 loan, when i have NO DEBT! They are the only one who denied me too
