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November 2023 by Artist2live2 Love
I found that this is a privately owed GNC (from another GNC that I called) so they don’t have to follow all corporate rules.I came in today and bought 2 cases of lean shakes which online and corporate locations it’s bogo 1/2 off (I called a few places to find out). I was rang up as full price for both. Here’s the reason why I gave 2 stars. I asked about the bogo 1/2 off and was told that it was done away with a long time ago. I informed him that I got that deal last week in Tyler. He then looked at my previous purchase on his computer and matched it. It maybe true for the privately owned GNC that it was done away with but I look at it that I was lied to even if it’s a half truth, it’s still a lie. I won’t return there. He didn’t offer to me any reason why he told me what he did. Unsure if this was the owner, manager or clerk, but be aware that they don’t have to follow the same corporate rules.
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October 2023 by Missy B.
I found that this is a privately owed GNC (from another GNC that I called) so they don't have to follow all corporate rules. I came in today and bought 2 cases of lean shakes which online and corporate locations it's bogo 1/2 off (I called a few places to find out). I was rang up as full price for both. Here's the reason why I gave 2 stars. I asked about the bogo 1/2 off and was told that it was done away with a long time ago. I informed him that I got that deal last week in Tyler. He then looked at my previous purchase on his computer and matched it. It maybe true for the privately owned GNC that it was done away with but I look at it that I was lied to even if it's a half truth, it's still a lie. I won't return there. He didn't offer to me any reason why he told me what he did. Unsure if this was the owner, manager or clerk, but be aware that they don't have to follow the same corporate rules.
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June 2022 by Joey D.
I'm going to give this store 3 stars because I have always liked it in the past and most employees have been very friendly and eager to help. Since the pandemic prices have risen of course. A bag of mass gainer used to be $53 and they would always give me a 20% discount which brought it down to roughly $43. Now it is $74.99 with absolutely no discounts. They won't even honor the website's prices or accept online orders because they aren't a "corporate store". It's a shame I have to spend my money online with free shipping through GNC corporate and not support the local business. Reed is the new manager and his attitude was finally the last straw to not make me go back.
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February 2022 by Monte Mcbrayer
They do not honor their return policy. Made a purchase there and found the same item online at another gnc store for half a he price. Attempted to return this product unopened with receipt and they wouldn’t do it.
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October 2021 by Michele Hooks
I always come here for my shakes.. they always honor the online buy one get one half off.. this time I get here at 7:40 after driving 30 min and they tell me they can’t honor it because they aren’t a corporate store.. then why are you even open that is false advertising and why have you honored it before..the worst part is I can order online with the same coupon they told me I couldn’t use and choose this location as the pick up store..
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September 2021 by Jay Y
GNC says they have a 30 day return or exchange policy. Wouldn’t exchange my product that don’t work. Says they can’t because of covid. Come on now. Everywhere else does returns. GNC will have a law suit against them.
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June 2021 by Lorenza Thomas
The employee was super nice, they just didn't have what I needed...
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June 2021 by ruby mapps
I drive from Matshall to this location great knowable staff
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March 2021 by J B
GNC says they have a 30 day return or exchange policy. Wouldn’t exchange my product that don’t work. Says they can’t because of covid. Come on now. Everywhere else does returns. GNC will have a law suit against them.
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December 2020 by Josh Yoder
GNC says they have a 30 day return or exchange policy. Wouldn’t exchange my product that don’t work. Says they can’t because of covid. Come on now. Everywhere else does returns. GNC will have a law suit against them.
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March 2018 by Chrystal Green
Honestly, the when this chain location was inside of the mall it left a bad taste in my mouth for GNC. But one day just out of convenience I decided to pop in at this location. I have been back several times since. The employees are knowledgeable on their products and happy to work with you to find what is best for your body, goals, and budget. Speaking of budget, they are a bit pricey compared to their competitors... but they are happy to price match if you just ask. :)
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November 2017 by Tammy Allison Dudek
They help you with all your needs.
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July 2016 by Edgar Martinez-Echegaray
Excelente tienda para comprar suplementos vitamínicos y otros productos para la salud. Es una tienda acogedora y bien surtida.
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May 2012 by Thomas Scoggin
Most GNC stores have staff who know very little yet push terrible products relentlessly. This is one of the few I've been to that had good staff with great knowledge, very helpful as well.
