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September 2023 by Gary Schutter
This bank has become very difficult to bank with. This bank also likes to excessively put the customers money on hold for extended periods of time. I currently use 2 other banks in the same town and have a much better customer experience with them. I will be closing my accounts here soon. Several other people and business owners I know have had same problems and also have had to change banks.
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September 2022 by Tanya Herrington
Best community bank in the ETX area hands down for personal and commercial, banking and loan accounts. The customer service is excellent, the online system is up to speed and current and very user friendly. Tara LeTourneau is amazing and always on point! If your not a customer here, your missing out!!
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October 2021 by Ms.j Devine
Great customer service... I'll recommend friends and family to join... :)
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October 2021 by Eric Devine
Guaranty bank is the best ? my Devine family so proud to have Guaranty as our bank
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October 2021 by Jim Allen
I used my Netspend card to withdraw money $240 from this bank. The atm dispersed $80 and dropped $160 down in the machine. I called the bank on Monday. Told them what had happened. I was told I would have to wait until they could go out and check the ATM. It would be a few days because it took 3 employees to check it at one time and they did not have that many working!!! I called back a week later and they found $160 down in the machine. But I needed to call Netspend and start a paper trail and I did! A month and a half later I called the bank back and tell them Netspend is showing $240 was dispensed.. in which it was but the ATM dropped $160 (and was found in the bottom of the ATM machine by bank employees.). The bank said they need a copy of transactions from Netspend showing I only rec’d $80!!!!! Netspend can NOT show that! It was the banks machine that malfunctioned and the $160 was found by the bank but I was told since Netspend cannot show the $160 was dropped I lose my $160! I am on disability w/a traumatic brain injury and had got a $500 loan to pay some bills and the money was put on a Netspend card. I lost the $160! This is NOT right!
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April 2021 by Courtney Sherwin
Candy was the best! My fiancé and I just purchased our first home together and Candy was so kind and so helpful throughout the whole process. She answered all of our questions. She helped us to feel safe and secure from the very beginning!! Highly recommend using Candy!!!
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March 2021 by donna childress
I love my bank in every possible way!! No extra fees or charges ever and everyone is super friendly and helpful! This is my bank ?
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November 2020 by Russell Bird
Have always gone above and beyond assisting and facilitating my needs. You can’t help but feel welcome there when you walk in the door.
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December 2019 by Tammy Connell
Great customer service!
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November 2019 by Cole Tomberlain
Ryan Small and his team are excellent to work with. He always goes above and beyond to exceed my expectations. Their banking app is super convenient and easy to use. If you need to go to the local branch you are always greeted with smiling faces and helpful attitudes!
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November 2019 by Stephen Shore
The Longview branch is a great bank to do business with. This has been my first experience with Guaranty (I have a business account there) and it has gone very well. They helped us with a LOC for a new business and have been very attentive to the needs and requirements of a new business. They are what a bank used to be - they don't run their business from a spreadsheet. They actually know how to listen and understand a business plan. This is a great bank for any local business person to be at.
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November 2019 by Travis Pyeatt
Great bank with great employees that help you with anything you need!
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November 2019 by Clyde Clubb
Always friendly and helpful
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November 2019 by Shannan Johnson
Very helpful!
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May 2019 by Tricia Soles
Always fast and friendly service!
