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December 2023 by Sabrina G.
Had to stop by for last minute need, I'm from Dallas and Tyrese was a blessing. He knew exactly what I needed and where it was, so friendly and helpful . Made cuts to my wooden dowels quickly and got me on my way.
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September 2022 by Tamika Burton
I am not quite sure about the customer service in the store but contacting customer service over the phone is horrible. I reached out and a representative answered the phone, all I asked for was the name of the general manager and she stated she was new and didn't know. I find that hard to believe, everyone knows who their boss is, anyway she transfers me, and I had to sit on hold for 30 minutes before getting an answer, the three stars is for the very cheerful lady who answered the phone and my question without hesitation.
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May 2022 by Megan West
Don't waste your time. Save yourself the frustration and just go to Lowe's. Customer service is horrible finding help is almost impossible. I waited 10 minutes in the middle of an aisle to get help And when I finally did find somebody she was Too interested in her phone too notice me and seemed annoyed whenever I asked for help. I went to find someone else to help me and was told I could not be in an isle that was not posted Or blocked off And those gentlemen flat out refused to cut A piece of material in half. Before I went there I called and asked if they Would cut it because it wouldn't fit in my vehicle and they told me that they would. I went over to Lowe's and was immediately helped and had no issues.
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September 2021 by Scottie R.
I am underwhelmed by the response of the mill work desk at the Home Depot in Longview. They refused to answer the phone for over 30 minutes after I was transferred there 8 times, but the manager said that there was 2 of them sitting there doing nothing when she went back to make them answer the phone. When they finally did, they copped an attitude, and said that they would have to send someone "to measure". I told them it was already measured, I knew the door just deliver and install, no they have to measure she said, it could be up to a week for the measurements then they would "eventually" schedule the installation. I told her my glass door was broken and I needed it asap.... She said "that doesn't matter, they come when they come". DONT TRY TO DO ANYTHING AT THE MILL DESK AT HOME DEPOT IF YOU ACTUALLY WANT SOMETHING DONE!!
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September 2021 by Jonathan Jones
The whole environment itself is just a bad vibe
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August 2021 by Rip S.
Try to buy a refrigerator the sales team was great but the delivery service did not deliver my refrigerator on time and would not offer me compensation
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May 2021 by RussellandScarlet Raborn
Today I had to go to Home Depot and get 3 ,5 gallon jugs of paint and stain.
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May 2021 by Marguerite S.
I have to compliment this Home Depot in Longview on two of their employees who really did their best to help me today. Juan at customer Service, and David in the Garden Center spent a good portion of their morning sorting out and moving several large water troughs for me to find the right ones to take home. I value their time and kind attitudes, which set the tone for my experience at this store and also pretty much made my day! Thank you Juan and David! Marguerite
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February 2021 by Allison Moore
Very bad customer service. Employee refused to help us because he was “too busy”. Very rude to us for no reason at all.
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November 2020 by Greg Stanley
Purchased a John Deere E160 lawn tractor last week. The manager and customer service girl where excellent to deal with. The manager gave me such a great deal on the tractor I couldn't turn down the offer. The tractor runs and operates outstanding and I couldn't be more happy with my purchase.
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September 2020 by Bobby Green
Customer service is amazing. We had an issue with an online order and the HD staff handled it with professionalism!
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September 2020 by Craig Emory
It was
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September 2020 by James Waine
Great place
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June 2020 by Richard Pierce
I purchased several items there and they gave me a military discount with no problems. I love shopping at The Home Depot. Great place.
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June 2020 by Matthew Green
Good prices, good customer service.
