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November 2025 by Edith Monroy
My complaint is the soldering job done by james avery. This is not my first experience but first with this location. James avery does not guarantee their work or replace lost charms. Today I lost my charm due to a poor soldering job. Right where it was soldered is where it broke apart!! Very disappointed as a long time JA customer, this is not okay and needs to be addressed with corporate. I know I'm not the only person to experience a bad soldering job and losing a charm. No pictures are allowed or I'd post one.
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August 2025 by Cindy Maxa
My daughter gave me a necklace with 2 charms along time ago and the clasp didn't work anymore took it in and they replaced it at no charge
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July 2025 by Iris Hernandez
If I could give 0 I would. The last time I stepped foot in the location by target I didn’t get greeted, the associate assisting me kept making remarks about she should’ve gone home already. Another lady came to take over and she said she had it and I would be her last before clocking out. I wish she would’ve gone home because the WHOLE transaction was humiliating and her comments didn’t stop about she was late going home. Mind you this was at the pick up part. The dropping off was worse. I ordered the ring online first. The ring was with me a week before I took it back to the store to get resized not returned. It was an issue because they didn’t want to take it since it was engraved. They criticized the font I chose because they couldn’t read it. They criticized the way I chose mm/dd/yy because they didn’t like the slash and wanted to change it to mm.dd.yy so we felt forced to change it to mm-dd-yy to stop them from continuing criticism . My husband saw how embarrassed I was getting and said he only wanted it resized but loved how it looked. They continued to make comments about “we don’t EVER get gold rings in here” really loud for everyone to hear. This was just the wedding band. I also tried to leave my gold heart earring studs to get cleaned and they made me wait for them bc they didnt want to keep gold overnight when I’ve cleaned these same pair multiple times and it has never been an issue to pick up the next day. Waited for them and all for the earrings to literally have gunk on them without need to pick up and inspect. There were comments made about a mom’s day charm from the year before being returned as a duplicate because it was from the year before and it “didnt even look the same material” comments made to another associate. I couldn’t even be offered a bag or box to place my items in to leave. Needless to say I was beyond embarrassed, cried in my car while I waited on the earrings and since then have driven to Tyler or the location in the mall instead. Individually and as a family we used to shop here so much and spent good money for these items since we prefer gold or diamonds. Please do better with your associates. I was shocked to received this treatment at a place I’ve been in multiple times before and was treated with decency. Besides that, the wedding band was beautiful and once the size 13 came it, fit wonderfully.
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June 2025 by Amberhhh Stratton
Olivia was amazing helping with my remembrance bracelet!!! Give her a raise she truly loves helping customers.
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May 2025 by Erick Gaytan-Fernandez
I love to buy rings for my lady from here. Best customer service. Makes me happy to see her wearing the stuff I buy for her from here.
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May 2025 by Mariah
Needed a birthday gift for my mother and a friend, and was absolutely dreading the process of having to shop around this morning. Sarah turned that around for me quickly! She listened to me rattle off random thoughts and helped me find three great charms! I hate shopping, the ladies here made the experience great. Thank yall!!
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March 2025 by Jennifer Daniels
Always a great experience! Everyone is super helpful and kind
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February 2025 by Staci Davis
I was so impressed with the customer service at the Longview James Avery. I was greeted as soon as I walked in and was asked what they could do for me. I needed to drop off my retired pendant that needed a major cleaning and Holly was very helpful. Olivia, the associate doing the cleaning, did an amazing job on my pieces, the looked brand new! I am so excited I can enjoy my jewelry again!
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October 2024 by Carolyn Medlock
Holly was very pleasant and very helpful. Thank you Holly
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August 2024 by Crystal Sanders
This is a great store! All of the ladies are all so nice. One lady in particular, Kelly always goes above and beyond to make sure a customer leaves happy.
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August 2024 by Elizabeth Opiela
So many beautiful pieces of jewelry here! And the staff is lovely and ready to help. Took advantage of the buy 2 charms and get a free necklace or bracelet and completed a birthstone bracelet that has all the family birthstones. A bit pricey, but the quality is incomparable.
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May 2024 by HUGHES FAMILY
Great experience today with online ordering & curb side pick-up at the LV location.
5 - STAR CUSTOMER SERVICE !!!!!
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March 2024 by Bella 09
Great jewelry and staff always very helpful!
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March 2024 by Mia Le'Cha
Came into the store nobody came and asked if we were helped they acted like we didn’t even walk in. Really wanted a ring but that was such a turn off! When usually they speak as soon as you come in or someone will come up to you within 5 minutes.
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February 2024 by Hope Tomlinson
My husband came in and was greatly helped!!!I wanna say her name was Jessica who originally started to help him. My sweet husband had a vision and she made it happen along with what he said other ladies joined in on helping arrange my charms. I’m absolutely in love with my bracelet and necklace ❤️
