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June 2025 by Javontae Jacobs
I was sold a iPhone 13. I from another city to get it. It seemed as if I was the employee helping myself. The employee didn’t offer any solutions to the obstacles we ran into. I had to keep asking if we can do certain things to make it work and he agreed that it was possible after I had suggested it. But still not a big deal. I got all the way home and looked into my phone box and realized there was no charger So I called the metro to let them know I didn’t receive a charger. The clerk then informed me that my phone doesn’t come with a charger and I have to go purchase a charger separately.. So I asked him why he didn’t inform me of that during my purchase and he just hung the phone up in my face.. I then called him back and he seemed to have an attitude and hung up immediately. I can’t remember his name exactly and he won’t answer my calls to get his name But he is a Middle Eastern, middle-aged male with glasses and a mullet. I’m making this review today Just to inform the public that the way he treated me was very unprofessional and uncalled for And I expect to be treated as a valued customer. I’ve been with Metro over 10 years.
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October 2024 by Yamilex Prochaska
ASK FOR A DETAILED RECEIPT!! We went in just for a new phone. My husband picked the Revll which was $200. When we got to paying the total was $350, I asked the lady why is it $150 more than the price of the phone? She said, “it’s mostly taxes on the phone and the activation fee” we accepted that and paid the $350. After leaving I asked for a detailed receipt (she didn’t give us one on her own) and the receipt showed 5 items we did not agree to pay for. A wall charger that she claimed she was giving us “free” if we would give her a good review, a pop socket that we never even saw, two screen protectors and a phone case. Totaling $133 dollars. She said the phone case and screen protector was “on the house” which was a lie and she charged an EXTRA screen protector that we didn’t even get. If we had to pay for the case and screen protector that’s fine, just don’t lie and tell us “it’s on the house”. We would’ve just ordered something on Amazon being there is better priced things. We went back to the counter and asked for a refund she immediately got defensive and said “this is a bundle deal”… like what??? You’re charging us for items you said were included and items we didn’t even get at all plus a charger you said was free so we could give a review.. and this is a “bundle deal”?? Made no sense. She didn’t argue long, made a call to her manager and refunded us cash.
Overall very disappointed with this whole transaction and experience. And I’m sad to think about everyone who’s been over charged at this store and didn’t know it. I would give zero stars if it were an option.
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September 2024 by Natashia Russell
Went in looking for phones, they had very old phones.
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August 2024 by Kimberly Austin
Shauna is the new manager at this location and she's totally awesome. She will try and take care of your problem quick and fast. I was told that my mom needed a new ? instead Shauna quickly told me and had shown me a quick trouble shooting tip. I really appreciated her for that. Definitely will be going back. Also I dreaded getting a new ? instead all I needed was a new memory card, again thanks Shauna because I like my old phone.
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January 2023 by marvin hall
Kelley and tj were amazing . They were very helpful. All though I would like to see metro have a veterans discount in the future .
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January 2023 by Kyle Morgan
Came in to spend too much money ? and I got wayyy more for my buck! I'm very happy with my experience today and TJ was very helpful! 5+ stars
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December 2022 by Ken Freeman
Great service
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December 2022 by Josue Melendez
(Translated by Google) Good service(Original)Buen servicio
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December 2022 by Meche Howard
Tariq was very helpful in assisting me with getting the correct item I needed. Great customer service!
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December 2022 by Zetta Adams
Service was excellent. Yes, I would recommend metro to my family and friends.
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September 2022 by Julian Acuña
(Translated by Google) Nice experience(Original)Linda experiencia
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June 2022 by Melanie Fabian
Neha and uriel at high st,Longview were absolutely fabulous and they went out of their way to help me.thank you for hiring such an amazing employees who are always ready to help me. I am so happy with their customer service.
