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August 2023 by Paulette G.
'Horrible Service Department!! I actually LOVE my Nissan Kicks! The vehicle is excellent and I do not regret purchasing the actual vehicle. I regret, however, purchasing it from Patterson Nissan. I paid extra for the lifetime warranty and maintenance plan (which includes oil changes). I have spent a week, literally on day 5 of trying to reach someone, to schedule the oil change. I've left messages, I've tried leaving voicemails but voice mailboxes are full and unable to accept more messages, I've even had manager over head paged only to get... you guessed it. A voice mailbox. Patterson Nissan has Nissans and that's their only redeeming quality. Don't fall prey to their lifetime warranty as it seems their tactic is to avoid honoring it by making it impossible to schedule routine maintenance hoping you'll go past the service window thus voiding the warranty.
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July 2023 by Lance B.
This place sucks, my mom used to get her oil changed here and they charged her $100 per change. I can do it with better oil and I know it's done right for less than $50. She went in with a low tire light one time and they came back with $1300 of "repairs" that claimed she needed. I took the printout back and all of the sudden the mechanic didn't work there anymore. Some of the employees are thieves, not to mention the sexual harassment that gets swept under the rug to protect a low life thug...avoid this dumpster fire at all costs.
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June 2023 by Vivian C.
I took my 2012 Nissan Altima in because it was trying to overheat. So I called the service lady and she tells me to bring it I . So I do just that . I get there and I explain and show her what I was talking about. Immediately she says it's the compressor. I'm like could you check the thermostat and all that that pertains to whatever would make it run close to overheating. She says I'm sure it's the compressor. I told her that she didn't know that. She leaves and comes back and says it's the compressor. I said to her again check all that. So they ordered the compressor. When they put the new one on I got in to drive it and it was overheating again. I take a r back and they did a diagnosis. Something that they did not do at first. Come to find out it was a gasket on the radiator cap that was making the fluid come out of radiator and was causing it to overheat. Then had to go back because of this compressor. Who enjoys running back and forth on there mistakes. I don't!! Got to be another option
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February 2023 by Candy S.
Great experience! No pressure and good customer service! Thank you Chris and Marci! Great car and low mileage!!
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December 2022 by Jeremy S.
During the initial purchase they were fine to deal with. However they took 4 months to get a license plate for the vehicle making me have to make a 60 mile round trip every month to get a new paper plate. Truck went in for warranty work, their loner program was supposed to replace in kind but wouldn't have one til the next morning. Fine, I'll come back tomorrow to pick up the rental. The next morning, they had no truck to give me until perhaps 3 days later making yet ANOTHER round trip out of my way and eating up several hours of another day because they refuse to deliver it either. All in all, both Patterson VW of Tyler and Patterson Nissan in Longview are exercises in futility when trying to get the bare minimum of customer service but they are truly fantastic at broken promises, even on something as simple as "we will mail you the 30 day plate so you don't have to come back all the time".....
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January 2022 by Keshia Holloway
Patterson Nissan is awesome! Very friendly staff. Great service department! ?⭐ ⭐ ⭐ ⭐
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January 2022 by Cynthia Chappell
The friendliness of the staff at Patterson is second to none!! They go out of their way to make sure everything is right with your service. 5 Stars!!!
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January 2022 by Chris Arnett
Great service, Tiffany was very helpful and quick to get my truck in
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November 2021 by Lisa E.
well, I am about to pen a mini novel. I am doing this review on behalf of my mother. She is 74 years old and a four time Nissan owner. The last was bought when she retired in 2012. A Joke -- I mean Juke from Patterson. She paid CASH for it because this was going to be the last car purchase she would make. In 2014 there was a recall -- oh, I am sorry, a "voluntary campaign". My mother brought her car in with 5200 miles one it (yes, she only drove it 5200 miles in 2 YEARS.) The issue was a timing chain. Supposedly they "fixed" it. As shown in the photo. Oh, and look there, what does the paperwork call the repair?? TIMING CHAIN RECALL repair. Jump forward to October 2021. My mother was in Dallas and the car broke down. Took it to Crest Nissan in Frisco. Said, oh, your timing chain broke (remember the one repaired by Patterson in 2014), it will be $11,000 to repair because the chain busted the cover on the motor and there are metal shavings all in the engine. FYI the Joke only had 39,000 miles on it. Yes, I said 39,000 (34,000 more after the timing chain RECALL REPAIR by Patterson). And this is a timing CHAIN not a BELT. So we contact Nissan corporate. Spend 5 days back and forth with them. Their answer is sorry about your luck. But because of the age of the car .....with only 39,000 original miles, we can't help you. So we contact Patterson, you know, the one with the lifetime powertrain warranty on new cars and some used cars?? Yeah. That one. The one for unlimited time or miles? (PS the service writer couldn't believe 39,000 on a 9 year old Joke). Well, can you believe they told my 74 year old mother, oh that policy was after you purchased your car. Well, I looked all over the site and watched the video (where timing chain is specifically guaranteed covered) and I see no mention of that time restriction. So again. Sorry, you are just s*** out of luck. So here is my problem. Timing chains are pretty much fail proof 90/100,000 miles with proper maintenance. Which my mom did her oil changes as expected and changed tires, battery. I mean, how much maintenance is needed on a car that lives in a garage and gets driven less than 3000 miles a year??? So if the JOKE was repaired in the RECALL as stated on the paperwork, one of two things can be a factor in my mind. Shitty parts OR shitty service repair. Oh, wait, there are two things, my mistake, shitty parts and shitty repair. BUT being the wonderful dealership with the lifetime powertrain warranty on cars bought in some certain time period not defined (I am sure Intentionally not defined), we got another sorry about your luck. So now my retired mother who has major medical problems and lives on social security is just s*** out of luck. So in other words, since you purchased the Joke from us (Nissan / Patterson) at a time period not specified prior to our lifetime warranty being offered, the JUKE is on you. Literally.
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October 2021 by Robert Fisher
I had a great experience purchasing my 2022 frontier at pstterson nissan my salesman Tristan did an excellent job of giving me all I needed to know and helping me through the whole process and Mr friend was a big help in helping getting me what I needed to make my purchase happen .As always the Patterson family had the best people at their dealership to make buying a vehicle a great experience
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October 2021 by Jon N.
Heads up on buying from Patterson Nissan in Longview, Tx. We purchased a new 2017 Nissan Altima from Patterson in November of 2017. Noticed a few weeks ago that it's burning a quart of oil a week. Took it in for service 10/04/2021 and the next day they notified me that the engine was "sludged up" and recommended an engine replacement for lack of maintenance. I've always performed the maintenance on new vehicles we purchase and always buy expensive extended mileage oils and filters for our vehicles. Nissan wanted proof of maintenance and expenses. I did the best I could at gathering car maintenance expenses. Unfortunately, I didn't have concrete evidence of oil, oil filter, and in some cases air filter purchases since we took ownership of the vehicle. All maintenance related expenses were made at WalMart in Henderson, Tx. I stopped by there after speaking with Patterson and asked the manager at WalMart if there was any way they could run a purchase query on the filters I buy for the car and cross reference those with my credit cards but they didn't have that ability. So, I was left with matching credit card purchases at WalMart for prices and dates that may have been oil change related. I gave Patterson my statements with highlighted purchases. How I arrived at dates that were highlighted on my statements: We purchased the vehicle in November of 2017 Vehicle currently has 72000 miles Approximately 18000mi/yr 1500mi/month Nissan Altima oil life indicator is 6mo timer or 5000mi, whichever comes first Wife always drove car so indicator would have flashed at 5000mi intervals 1500mi/month means I was probably changing the oil every 3.33 months Oil change date ranges based on average mileage per month (2/18/2018 - 3/18/2018, 6/18/2018 - 7/18/2018, 10/18/2018 - 11/18/2018, 3/18/2019 - 4/18/2019, 7/18/2019 - 8/18/2019, 11/18/2019 - 12/18/2019, 3/18/2020 - 4/18/2020, 7/18/2020 - 8/18/2020, 11/18/2020 - 12/18/2020, 3/18/2021 - 4/18/2021, 7/18/2021 - 8/18/2021) Every time the oil indicator came on, I changed the oil. I always purchased the expensive Mobil1 synthetic extended mileage oil but let the car indicator let me know when the oil needed to be changed. Nissan denied our claim today. Patterson wanted $10300 for engine replacement. Never diagnosed how the engine reached the state it's in now. I asked for a quote for replacing valve stem seals - they wanted over $4000! No thanks! When I went to pick my car up, I ask the service manager what could have caused the engine to fail like it did because I changed the oil and filter every time the indicator flashed. He said I must have used cheap oil. I told him that I always purchased Mobil1 synthetic extended mileage oil. He said that I must have purchased cheap filters. Again, I always purchased Frame extended or tough guard filters. So, in my opinion, it wouldn't have mattered if I had exact receipts for everything they would have still denied the claim. In my opinion, their lifetime warranty is a gimmick, do not do business with these people. Take your business elsewhere.
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October 2021 by Melinda H.
This dealership is ridiculous. Never bought a car from them but once decided to make A purchase, let me just say I had the most awful feeling I'd ever had! I've bought plenty of cars on my own being a single female but I'd never felt this way in a dealership. Not to mention he salesman and finance manager would not hand my keys over when I decided it was time for me to cancel the deal and walk out. Not to mention I called for my daughters car to have an oil change. Service would never pick up the phone, left messages and they were never returned! Will never do business with this dealership ever!
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September 2021 by Michele Strube
Chris Shelton is amazing. He actually listens and doesn't shove you into the first vehicle on the lot he thinks you should drive. Attentive to detail and efficient as well as realistic. Definitely talk to him!
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September 2021 by Victoria H.
I have a 2020 pathfinder that since I bought it has had ongoing issues with what I would call electrical or computer in nature my AC and heater turn themselves on and of or up and down (not in auto mode) the radio will change stations on its own, it will switch from radio to Bluetooth on its own or sometimes it will decide that it doesn't want to connect to Bluetooth devices altogether, my back up cam will show the bottom half of the screen at the top half all kinds of crazy crap! I have repeatedly tried to get this fixed only to be told that nothing is wrong with my car and that the problem is that my phone is to advanced for my car causing it to be confused and malfunction... I feel like every time I speak to the service department I'm talking to some one from Alltel in the 90's who's only ideas of tech support was did u take the battery out of your phone and put it back in! It's drives me insane! No matter how nice you try to speak to them they are always rude. I will likely never buy a Nissan again simply because of this place!
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July 2021 by Marisol Juarez
Trevor Clark is your guy, great personality and by far the easiest person to work with. He makes things happen for you and your family!