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December 2023 by Zel DS
We got a boat from Plano Marines. Mr. Jeff provided the best service a customer can ask for. Highly recommended!
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December 2023 by Kevin Jones
Great service and purchased my first boat.
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November 2023 by D J (BB)
Friendly staff. Nice boats
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October 2023 by Alexandra Silva
Mike Kibodeaux and I love our 2021 Nitro Z19 so much. We cannot express how delighted we were with our experience. One aspect that stood out was the exceptional customer service we received from every single staff member that we worked with. Dedication to customer satisfaction was evident at every step making us feel valued and appreciated as customers. We highly recommend Plano Marine of East Texas to anyone in search of a new boat and will definitely return for any future boating needs.
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October 2023 by Justin Nowlin
Please do yourself a favor and call another dealership to get a trade in number on your boat. These guys will absolutely rob you. I got another trade in number from a different dealership on the same boat and it was 16,500$ trade difference!!
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August 2023 by Shandi Mooty
I went with my dad to look at purchasing a new boat for him, or trading his in. The salesman was an older gentlemen and he was pretty professional and nice. However, the guy that runs this store, manager, was very rude and we won't be going back there. They had stairs, and signs that lead up to boats saying you can check one out as long as you take your shoes off. My kids wanted to go on one to check it out and they were casually walking around it, with shoes off per the sign. They were being careful and not doing anything bad as they know better. The manager came out of no where and yelled very loudly at them to the point it made my son sad and my daughter scared. I'm talking madness yellingin front of other customers as well. VERY unprofessional to treat customers like that. It definitely made us leave and not want to go back. If they do not want anyone on boats, then they need to take the stairs and signs down. After that I took my kids to the truck so they wouldn't be around that guy any longer. He also didn't seem like they wanted a sale. There should be cameras inside of that building that shows this incident happen. I hope whoever owns this place checks it out and they properly train this manager how to treat customers so they will return or make a purchase. We have an appointment to go somewhere else tomorrow to purchase a new boat.Children are precious, you should never yell at them and make them uncomfortable, especially if you do not know them and they dont know you, when they were being good and respectful. Especially in a place of business that YOU run.
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June 2023 by Mary Reed
If I could leave no stars, I would. We went there ready to pick out a new boat. We had our older Skeeter in tow as we were coming back from a tournament and the salesman said "Yeah we won't be interested in a trade". We received the absolute worst customer service I have ever received when inquiring about a new piece of equipment. I will drive hours to another dealer before I will come back to Plano Marine in Longview.
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February 2023 by Missy Rae
Worth the drive and great place to buy a boat. Drove off with a great deal on a Skeeter.
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February 2023 by Bruce James
My 2004 skeeter has been at Plano marine for months waiting for teardown on an insurance claim. Just got told by head service man Mark I didn't buy the boat from them and even though insurance approved the teardown payment I will always be put to the back of other customers.
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February 2023 by Gregory Johnson
I took it in for bogging down when given throttle an I was told the carbs need to be adjusted so I pay for the hour of labor an I get the boat to the house an it won't start I got it to run once an that was it dam near burnt the 350 dollar starter I bought from them to get it running that one time in the techs story it cranks good but dies out I adjusted carbs an put in gear an doesn't die out
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February 2023 by Allen A Avery
Very clean. Excellent selection and helpfull and friendly personnel.
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February 2023 by Michele Ledford
I was thrilled with the value and service! I bought a replacement trailer for my bass boat, and they did everything necessary to make it work for me including changing out my good tires for the older ones, and making sure the lights worked right. Even arranged all the title work and sent in paperwork to get new license plate. Great service!
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February 2022 by Randy Reeves
Great place for marine electronics and Yamaha/Skeeter parts. Staff is very knowledgeable.
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February 2022 by Cristy Chewning
I guess they are fine, drove 150 miles to get a part no one else had.
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February 2022 by Brayden C
Wouldn’t do my business with con men such as Jeff gage
