-
August 2025 by Logan Blevins
Overall I’ve had great experiences here.
Unfortunately I had engine repair needed on my 2014 Taurus. Water pump failure is very common on this model as it’s internal to the engine under the timing cover.
My normal shop didn’t handle engine repair so I had to start looking. Top recommendation from my normal shop was Spraggins.
After getting several estimates in Longview, Kilgore and Marshall from local shops and dealerships, I decided on Spraggins. Initially I was a bit off put that they wanted to either do all timing jobs with the water pump or they wouldn’t accept the job.
After it was said and done I think that was the correct assessment but I can see how other folks may also not perceive this with best intent but I think they’re trying to deliver the best quality for the customer overall.
Kevin is super friendly and was happy to answer all my questions.
Unfortunately they found a couple thousand or so more in needed repairs. I think most folks see these reports negatively but in my case at least I had neglected some things long term so I appreciated it and hired them to do more work that otherwise I would’ve forgotten about doing myself.
Ultimately it came to roughly $5k total.
I did have a slow oil leak on my valve covers later but after reporting the issue they accepted it as warranty repair and fixed it properly soon thereafter.
I am satisfied with the work and the way it was handled when it didn’t go perfectly with the warranty repair.
The only drawback to mention is that they seem to try to upsell BG products that are very expensive for services that I don’t feel are necessary for good function of the car.
Although it is nice to have the report sent to me directly with pictures. I really value that transparency and I can make my own informed decisions on how to proceed.
All in all, you will pay more here than other local shops but less than dealerships - although I do believe you get superior service and quality here than other places.
Thank you all! Would recommend to others!
-
August 2025 by Adam Walker
Stay away! Have my Nissan Titan there now ended up declining all services.
Their prices fluctuate on the reports they text out. I called the Nissan dealer in Longview for a price for 1 quart of ATF at a price of 17.49. Spraggins prices the first quote being 22 then promptly jumped to 27.28 a quart after another report was sent out. I can understand a little extra charge on the fluid but I refuse to pay an extra 10 dollars more than what I expect pay at the dealership. I offered to purchase the ATF in sealed Nissan bottles but they refused. They will not service a vehicle with custom supplied parts or products.
Every diagnostic is 140.00. You show up with a problem that’ll be 140.00, Oh you have a check engine light that’ll be another 140…
I want to say that I approved them to diagnose a leaking rear seal of my transmission. I knew of the leaks hence the need for repair. Plain and simple repair, that doesn’t need an hours worth of time to see. They do not incorporate the diagnostic in the price. You will pay for the diagnostic and you will pay for repair separately.
For what’s it’s worth they have their way of doing business, it just won’t evolve me anymore. Save yourself a headache and go somewhere else. Times are hard for everyone. Save your money. And yes they sent quotes for stuff that were irrelevant to the problems I have
-
August 2025 by Crystal Datri
We needed a bit of an unusual pre-purchase inspection. I talked to Kevin, who talked it over with the shop, and they were happy to help. They did a very thorough job of inspecting the car and really took the time to go over their findings and what they thought with me. Very friendly and professional. Great price. Kevin made car-buying a lot more pleasant. Grateful we found these guys and that they were willing to help.
-
June 2025 by Ryon Kampmann
I took my truck here to have a diagnostic done on it because it was making a bad humming and grinding noise on the front end and to start off the diagnostic was $140 which is expensive most places in town are $99 then they send me this laundry list of issues they found and not one of those issues was what I thought they were gonna look at. I told them what I believed the problem was and they told me they didn’t think that was an issue. They blamed the issue on the tires (which I will say that they were used tires and not balanced properly) but they weren’t the culprit. So I took my truck to another shop and they confirmed that the problem I thought it was, was in fact the problem so they fixed it and magically the noise was gone. The other shop also gave me a price for the exact same work to be done that spraggins was recommending and it was literally half the price. Spraggins was up charging me 300% to triple their money.
-
August 2024 by Stayin' Alive Medical
Incredible customer service and experience. Bar none in thoroughness and quality ethical business practices. We had major repairs done on our vehicle (near $2000) and our vehicle is better than new. We won't even think of taking our vehicles to another mechanic's shop. Top notch service advisor kept us informed across the entire project and delivered on the company's word exactly what we asked for. Thank you to Tony & Kevin and the upstanding men you have working for you! ⭐⭐⭐⭐⭐
-
June 2024 by Pamela Ann Martin
It's always a pleasure doing business with Spraggins, I only wish I had less business to do with them. LOL.
-
May 2024 by Jenny Manhave
Extremely knowledgeable workers with creative problem solving skills. They've helped my friends and me many, many times.
-
May 2024 by Keith Sanders
Excellent place to bring your auto!!!
-
May 2024 by Dustin Odom
Wonderful people and did excellent work!
-
April 2024 by Sarah “SD” Evans
Great service, highly recommend these guys. They got my Kia running great. ?
-
March 2024 by Chuck Goodson
Good, honest repair facility. Kevin is excellent to work with. Inspection reports are very thorough and can be alarming, just use some judgement.
-
January 2024 by Kent Morrill
Always top tier service. But because of that they stay busy, plan ahead.
-
January 2024 by Gilberto “Berto”
Told me what I already knew with no real solution available from this shop. The gentleman could’ve just told me this shop can’t perform the repair I was requesting over the phone from what I told him I wanted done to my vehicle.
-
November 2023 by Dalton McCord
After something went wrong in my car, I had it taken in on a wrecker. They did require some money upfront to special order a part for my car. After fixing the critical problem they did a thorough inspection of a car, revealing several issues that could've caused some very big problems very soon.I asked a million questions to Kevin, and he explained them patiently and in a way I could understandWhen I got my car back it run way better, smoother, and quieter than before and they even cleaned the inside before giving it back to me. It took a week and a half which considering the volume of problems was quick.It's like having a whole new car!!
-
November 2023 by Bionca
Professional, fast service and I appreciated the detailed report they emailed me once they had finished the assessment of my car. Definitely helps a person understand the situation better. Thank you for the great experience.
