-
January 2022 by Katina O.
Twice my account was hacked, the first time was $7500.00 and the second was $1500.00. Both times the employees were not helpful, nor seemed to cared. I would call and had to leave a message that never got returned. I had to add all the charges because both times they were miscalculated and Texana was only giving me a part of the money. I did get all $7500 but it was alot of phone calls to PayPal and Texana and so much stress, Texana finally put back the money 2 months later. Now with second hack They are saying they will return 590 so again they are not trying in any way to give me the correct amount or tell me how they came up with that amount. That is almost a thousand dollars difference. I had Chase previously and never had any issues. Texana seems to be very out of date with their technology, the ATMs are so out date. The worst part for me is the lack of interest and slow progress, it should not take 2 months to get back your money but apparently it does with Texana. I will be going back to Chase, I truly understand that this is not their fault, but it is not mine either and they have really been horrible at helping me fix the problems, never returning my phone calls or making any effort to explain the amounts. They also have charged 90 in NF fund fee so sadly they and the hacker were both helping themselves to my money.
-
December 2021 by David R.
Don't bother doing business with them as they can't be trusted i stoped by there atm and got charged 50.00 but didn't get the money to my acc well after 4 days dealing with their lies i was told their atm balanced !!!!!!!!! and said this morning they haven't had the personal to ck it more lies !!!!
-
May 2021 by Lisa Alford
I wish I could give negative stars! Terrible customer service! My mom had credit card fraud. They did nothing to help over the phone. She then went to the bank hoping someone would help and still nothing. Amazon jumped on it and did their part to stop anything else from coming through. But Texana wouldn't freeze her account didn't offer to cancel her card that was used. Nothing. Ive never seen a bank be so unwilling to help. Today she went and removed her money from the bank there were no apologizes. No excuses.. It was unbelievable. Ive had incidents of my own at Chase Bank and East Texas Professional. They both jumped into action and helped me resolve the problem instantly. So for the safety of your money and peace of mind, DO NOT USE THIS BANK!
-
October 2020 by Tina J
There are so many banks out there but it's hard to find one that offers exceptional service and that has your best interests at heart. We were fortunate enough to find Texana Bank and their team is remarkable!
-
October 2020 by E K
Absolutely awful. Do not go through this company for a mortgage, even as a last resort. Almost completely unresponsive (you have to escalate to supervisor to finally get a simple response to basic questions), and will take months to fund a loan, if at all. My very simple and slam-dunk refinance has been in process with them for over 3 months now, and they've done little to nothing on the file, and have given me the runaround and/or been unresponsive on very simple questions. Months later, I'm finding out essentially nothing has been done on my file- I've now had to order the payoff myself, reach out to the title officer and get her items she's been requesting from the lender without response, and essentially do their job for them (after months of wasted time, as they lied and told me progress was being made in the rare cases where they did respond to me). This has caused substantial and unnecessary delays to my refinance, and it seems that Texana could care less- I've requested accommodations be made to expediate my file, given the circumstances, no no avail. I'm skeptical as to whether they will ultimately complete my refinance, and wish I'd used another lender so as to not have wasted months of my time unnecessarily.
-
October 2020 by John Brown
Terrible company to go through for a mortgage. Unresponsive and very slow. There are many much better and more reliable mortgage lenders out there.
-
October 2020 by Jacob N
Texana Bank is a great community bank that has always taken care of our family & business banking needs.
-
October 2020 by Steve H
Great company and great support!
-
March 2020 by Kayla Ray
Branch manager Terri Hodge makes banking here a pleasure. You can really tell that she cares about her customers by the way that she goes above and beyond to make sure we are happy and taken care of. Thank you Terri for being exceptional at what you do.
