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December 2023 by CURTIS ROBERTS
Great price on all tires, and not just name brand their point of sale is quality customer service, and price. They stand ?% behind all work, and or sales!!! They will always be there for you after the sale, and never charge for air, or for plugging a tire!!! You would be hard-pressed to find anyone in Longview who would do that, but you will find everyone else in Longview charges $2.00 for air, and $10.00 to plug your tire. Thanks to everyone at Tidwell for putting us the customer first‼️
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November 2023 by Kenneth Horton
Had good service experience with them. And will be looking forward in future to used them for my tires need.
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October 2023 by Stewart Cleesen
Oil change and a tire patch. Reasonable price, didn't take too long. No complaints keep up the good work!
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September 2023 by Mrs.5star Kakes
The service is always great fast has not disappointed me yet will continue to come here my car love it!!!
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August 2023 by judy tidwell
Always greatcustomer service. We aren't related so this review is not a relative .
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August 2023 by Sara Grosdidier
I’ve taken my vehicle here for many many years and the past 3 times I’ve been they have scratched my rims up. I went this morning to drop my car off to get service and when I went back and pick up my vehicle my rim is scratched up once again. I asked when I dropped my car off to make sure nothing happens to my rims. I got back to pick my car up and there is scratches and the owner himself told me he would fix it and I wasn’t allowed to bring my vehicle back. I know I am not the only vehicle with black rims that goes here. I do not recommend this place and will not be back.
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August 2023 by David B.
Amazing customer service. Staff are friendly and knowledgeable. They provide oil changes and other minor car services. They have a busy service so I recommend calling to setup a time or plan on leaving your vehicle in some cases. Fair and competitive prices across the board. Highly recommend this business.
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August 2023 by Andrea W.
If you do not want to be taken seriously, be a woman. Ask questions that would offend anyone such as are they flat rate. Things like that and you will know how customer service oriented that are.
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July 2023 by Richard Foster
Always top notch service... Never disappointed! Friendly and helpful, never feel like just a number...
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June 2023 by James Weeks
I travel all over the country and had my fair share of mechanics wanting to take an advantage, but when I went to Tidwells because I had hit a pothole, and I was concerned about my brakes and my front end, Mr. Tidwell promptly called me back. We set an appointment time for me to be there. He called me the next day just to confirm that I would be there. So I left my truck with them. They called me about 4 or 5 hours later, saying that they could not find anything at all wrong with it And basically they were just as nice as they could be about everything and when I left there I had the confidence knowing that my truck was thoroughly checked out and I should not have any issues. Thanks to them for that. Thanks for the lady that was waiting on me when I went to pick it up super nice and a great bunch of people I would recommend anybody going there. I believe you can trust them. I will go back for all my service work.
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June 2023 by Yoshi Hodge-Podge Garage
I took two vehicles to be serviced. One to have the brakes and suspension checked and new tires. It was a bit more expensive than other places, but they repaired a couple flat tires at no charge preciously so we wanted to give them our business. Upon return of the first vehicle the steering wheel shakes at 60mph. I told them and they had me bring it back in and rebalanced the tires and it still shakes occasionally. It might still be balance off or other suspension parts, but they tried twice so I plan to take it elsewhere because it shouldnt shake. The second vehicle is a 2006 f250 6.0 liter. It needed two batteries and an alternator. Fairly simple, but the first alternator was defective and when I picked up the truck the front grill was in the bed and no one mentioned it. They did take it back and fixed the grill after I mentioned it and also put a new alternator on it. The alternator change should only take 30 minutes by a DIYer... since my time is more valuable I had them change it but they charged 2 hours labor. A quick youtube search shows that it should not take that long and I was not notified of any problems or issues on why it would take so much longer for a simple swap. Since both vehicles have already been back twice, and my time is the most valuable part of the transaction, I dont want to take the first one back to fix the wobble in the steering wheel since it was already not fixed with two visits. The staff was nice and the shop was clean so I gave more stars for that. When the vehicles were ready for pickup they also said they called but I showed no missed calls and no voicemails. Its minor, but they should leave voicemails if no one answers.
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May 2023 by Tyler Howell
If you're taking your vehicles anywhere other than Tidwell Tire, you're missing out. The pricing is fair, the service is fast, the quality of work is top notch, and above all else, the employees are extremely friendly, honest, and accommodating. Whether it's my wife's Lexus, my weekend racecar, or my light duty diesel truck, they always take fantastic care of my vehicles. I have been using Tidwell for years and the service and pricing has always exceeded my expectations. If you're in need of their services, give them a call, you won't be disappointed.
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April 2023 by Brandon Dykes
The guys at Tidwell tire are the best around. Tript will go out of his way to help someone in need. A wide verity of services I can assure you that is done right! I’ve been buying tires from Tidwell for years. It’s my “go-to” for anything steering/break related. Life time customer.
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April 2023 by Jay Dyess
Quoted me $425 for a leveling kit. Came to pick up and the bill was coming out way over $500, but that was made right immediately and not a lot of fuss. The disappointment from this store I've used many times on my vehicles was the leveling kit used. I was expecting a 2" + kit but only got and inch and a half, so no noticable difference like the last truck I had done
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April 2023 by Michael B.
Avoid if you value torque specs: I Took my car to Tidwell recently to have my wheels balanced and despite me leaving notes above the wheel arches specifying the lug nut torque spec (85lb-ft) and specifically asking the front desk to torque the nuts to spec. When I attempted to remove them a couple days later they were incredibly tight, and I ended up grabbing my torque wrench to see what it took to remove them - and every lug nut maxed out my wrench at over 190lb-ft... would be frustrating to have this happen from a cheap shop, but especially from a "premium" one like Tidwell. But that's not all. I then spent a few weeks (and a little over $1000) chasing down a cyclical tapping noise from somewhere in the driveline only to eventually have a shop discover that the wheel weights used were installed poorly because they didn't fit the rim profile correctly and were rattling about at certain speeds. They said the wheel weights should have been the stick on kind and not the clips for the rim shape. Worth mentioning that I had requested stick in weights because I prefer those anyway, but was told they didn't have any. I've used Tidwell before a few times and they're more expensive than most, so I thought I would be getting better service. This wasn't the only time they over torqued my lugs but it was the most extreme, and it will certainly be the last. I almost didn't bother with making this review, but discovering they botched the wheel weights was too much.
