T.J. Maxx is an off-price retailer offering an ever-changing selection of high-quality, brand name and designer fashions at amazing value. Customers report great prices and are happy to get great brands at good prices, including professional brand hair products for low prices. However, some feel the selections are not as great as they used to be, comparing it to a garage sale and noting the style selection is not fashion forward with muted colors. Experiences with staff vary by location. One store has employees described as the best ever, who go above and beyond to help, with wonderful employees and managers. A specific employee at that location is noted for having an amazing attitude and making the shopping experience enjoyable despite long lines. Conversely, another shopping experience felt rushed near closing time, leading to checkout issues where a customer was charged twice for one item and full price for a clearance item, requiring a return trip to rectify the error. The store's rewards program also requires the app or a physical card, not just a phone number.
The store in Longview Tx has the best employees I have ever seen. They went up and beyond to help us when I was having issues with my card. It’s been a long time since I’ve encountered such wonderful employees and managers!
August 2024
Super cheap prices! Love shopping here for the kids!
May 2024
Selections are not as great as they used to be. It's like a hand-me-down-down garage sale. The stores style selection isn't fashion forward anymore. The colors are muted... it's just not a place you want to run to for fashion lately.
