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August 2025 by felicity jordan
rude staff, no one greeted me nor even acknowledged me when i was ready to check out, was standing here for about 3 minutes while they were behind the counter just talking acting like they weren’t acknowledging me there ready to purchase my item, finally after being ignored someone came up an checked me out definitely wont be returning
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July 2025 by Tabitha Fomby
They did an amazing job for my salon services
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July 2025 by A
Truly the only reason i'm giving a five star review is because of Emily!!! She's the only person who came and acknowledged us after we walked by several other staff members. Emily was super helpful , very friendly was the only person that was walking around asking people if they needed anything or if they could get any suggestions!!!! Truly, a shining star she deserves a raise and she needs to be a manager! The front cashiers were friendly! I didn't get their names but were very sweet! To walk by beauty consultants that were more interested in their conversations instead of telling me what was new or asking me if I needed a suggestions. I love to hear what's new and definitely would've loved to know what I could have bought for my upcoming trips. Emily definitely deserves 11/10
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July 2025 by A Dudley
It seemed like no one was available to help me. There were three women behind the counter, but no customers for them to help. I asked if someone Could show me the men’s cologne, and one of them asked “ Are you going to buy something?”. I named the type of cologne that I was looking for and she said “I don’t think we have that here”. I insisted that someone show me the men’s cologne section because I had looked it up on the Ulta website And it showed that it was in stock.
When I went to pay for the cologne, the manager insisted that I give my phone number and I said no that that was private information and I did not give it out, She said that if anything were to happen to the product that I could not bring it back and exchange it or return it since I didn’t give them my phone number.
I have no reason to come back to this store, I will purchase my colognes online or from another department store in the future.
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June 2025 by Alyssa Brown
One of the lower quality ulta’s. Management team and staff don’t care about customer service or helping guests. It seems like they only care about selling the credit card. The store is clean and well maintained. There is the normal occasional mess like testers and products being destroyed. It’s majority of the managers that are careless and show no genuine concern or even interest.
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June 2025 by Kevin Brown
Hell no over priced makeup lol they think it's all that too
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June 2025 by Mary Jane McGee
No one comes close to Mark from Ulta Longview! He just isn't the best, he defines the best!
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May 2025 by Princess
Everytime I go here the girls are super rude and they don't even know what product they sale. They are always huddle around talking never wanting to help anyone.
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May 2025 by candace martin
I love seeing my hair stylist Stephanie and Lisa when I have facials or makeup for special events. I have always had a good experience here. Everyone so far so good is very friendly.
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May 2025 by Ellen Rose Wigington
Good service
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May 2025 by Theresa Crawford
It was friendly. The floor needs a scrub.
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April 2025 by Diana Morgan
Madison at the benefit brow bar was fabulous. She delivered top notch service and my brow are on point. She was professional and delivered the service and style I wanted. I already booked my next appointment.
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March 2025 by Meghan Seifert
Very well organized and customer friendly.
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February 2025 by Mackenzie Kinman
I walked in and nobody greeted me, though there were three associates standing toward the entrance just talking to eachother. What sucks is I did need help finding the products I was looking for but was not asked once (while I was searching) if I needed help. And only when another lady came up beside me after I had found the items did someone come up to ask if we needed assistance. I have had this happen to me multiple times and it's irritating that it's an ongoing occurrence with each of my visits.
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February 2025 by Jenny Martinez
Ashley is Amazing. She stayed with me the whole time to make sure I got exactly what I needed and her color match was absolutely spot on. Plus it only took her a few minutes to get perfectly!! Loving my products!
