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March 2024 by Joshua Berger
Left 2 out of 3 packages at my house. The other package was left on the UPS truck. Got a message saying confirm my address. I think this is just the lazy way for them to not admit that they suck at delivering items and blame it on their system.
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January 2024 by arial copeland
My package has been held for days with no reason. Says it will be almost a week before it’s delivered when it been at the location for days. I can’t change the pickup options because it keeps kicking me off. I can’t get ahold of a real person to talk for after 3 days of calling all the numbers I can find over and over again. No wonder the ratings r so low.
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December 2023 by Kendra Dillard
If I could give them a -0 I would. They stole my shoes and then file a damage report on them.
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December 2023 by DONNA SAMPLES
The absolutely worst!!!! Horrible!!! The customer service person could not understand me at all!!
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August 2023 by Garrett G
UPS cannot satisfy their agreement. Paid for expedited air. Air gets delayed and there is no recourse. The package is at the local facility in Longview but there is no way I can pick it up. It's my prayer that UPS goes out of business.
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January 2023 by Victor Sanchez
We have to get to the bottom of this. Before my latest shipment. My packages would go to Shreveport and arrive a day late. After informing them that Longview is actually 30 minutes closer. My packages haven't arrived on time to my local post office. After calling the help center. I was informed that they'll try to deliver it between 3pm-6pm. Basically closing time. The package leaves the center at 9am. Make this, make sense.
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December 2022 by Tasha Ferguson
They offer no customer service at this store. They have only one drop box outside that os only emptied once a day. The box becomes overstuffed to where you can just open the lod, reach in and grab packages out that have piled towards the top. The place is disorganized and overwhelming. Worst ups ship center I've ever been to.
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November 2022 by Daniel Salahi
Remember they don't deliver your package if you live on farm to market roads.Even if you give gate codes and delivery instructions, they will just put the "sorry we missed you" on your gate and leave.I paid 5 dollars online to go pick up my package "same day hold for pickup" and not only was it not ready same day, i had to wait the whole weekend and go there next week.AND WHEN I WENT THERE IT SAID LOCATION IS PERMANENTLY CLOSED.
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August 2022 by Pat and Carol Nash
Friday - 08-26-2022 we needed help unloading a dryer from our truck. Being "older Americans" we couldn't do it. Josh, your local UPS delivery guy stopped his deliveries (as he came down our side street) and helped y husband take the dryer off the tailgate of our truck. We were so thankful and appreciative is his willingness to stop for 1 minute and help us in our time of need. Thank you JOSH...you're our UPS Hero
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August 2022 by Saint Vick
We have to get to the bottom of this. Before my latest shipment. My packages would go to Shreveport and arrive a day late. After informing them that Longview is actually 30 minutes closer. My packages haven't arrived on time to my local post office. After calling the help center. I was informed that they'll try to deliver it between 3pm-6pm. Basically closing time. The package leaves the center at 9am. Make this, make sense.
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May 2022 by Mary Quick
The WORST delivery service! UPS is the ONLY delivery service that has issues delivering to an address that has been long-standing for over 15 years. In the past year alone I’ve had over 30 packages I’ve had to advocate to have delivered/picked up. Now they are charging me to to pick up packages that haven’t even been attempted to be delivered.
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April 2022 by Kelly Thompson
Wish I could give this place a better review but my overnight became 2 day affair and then they forgot to scan my package in when it arrived and ended up spending an hour at the hub while they looked for it. Their organizational skills could use some work.
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March 2022 by Grey Owl
Package is on time UNTIL it gets to Longview. Then it sets in the delivery truck for Days!!!! I get "out for delivery" two or three days in a row!!!!! I am now on my sixth day waiting on a 2nd day delivery!!!!!! And it's stuck in Longview!!!!! All of my deliveries are after 9:00 pm as well. And they are only open from 4:30 PM to 7:00 PM!
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March 2022 by River Barrios
This review is specifically for one driver and I believe his name is Jassen, such a kind young man. He has to drop stuff off at mine and my neighbor's house dang near every day. My wife and my neighbor's wife keep him busy, and he's never thrown any package or slothfully tossed a package on the ground. He's always willing to crack a joke with me before he heads to the next stop with a good attitude. He definitely beats the driver we had about two years ago!
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March 2022 by Pamela Medina
UPS is sorry now. I get deliveries almost daily and they said my address was wrong. I called in, my address was correct. I advised, My business closes at 5 p.m. I waited until 9 p.m. they drove right by my place. I get an update,, UPS will deliver my package on Monday by 7 p.m. I will be using FedEx from now on. I have not had any problems with FedEx.
