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December 2025 by Jessica Vanzandt
I went here today and I went to tell them my car was wet on one side and the supervisor told me that it was because of the weather and I could just take my business elsewhere. Because they couldn't help what happened. It was really how he told me not to never come back and how rude he was gonna paying customer. I told him I bring both my cars there all the time and this has never happened before. After he kept telling me I can just take my business elsewhere for saying is this how you treat your customers he told me I could never come back there anymore. I think y'all should never treat anyone in such ways just because they are saying something about the machine is not working properly. He should not be running any establishment if he is going to treat a regular customer like that. And mind you no I never cursed or raised my voice at anyone. So I went to the location on gilmer rd and they told me that was the supervisor and he said you can't come back over there you just can go and that he was just the manager and I should just not go back. So with all that I nor my family will be spending our money with wash masters
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September 2025 by Ricky Bolton
Great place to get a great car wash while you rolling in air
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September 2025 by Melissa Eppes
Owner should have a talk with their employees working the pay stall. If the arms only come up one at a time, and the employee is shooting the breeze with a customer AFTER putting the payment through...then it holds up the automated fast pass line after someone ELSE has made a payment. Most go through automatic car washes because they are in a hurry, need a fast wash, and want to save some time. I know that's why I use them.
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September 2025 by B James
I really enjoyed this car wash but after a few times of it not working or long wait lines i just stopped coming to it. Sometimes i want to stop by but yep, it be a long wait or their vacuum area be packed. Pass.
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July 2025 by Terri HS
Keeps my truck clean at least weekly! Come out looking shiny.
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April 2025 by Dustin Petty
This is crazy I pay a monthly subscription to this place and this is the third time that they spray only one side of my truck as I go in the other guy was just on his phone in the office
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April 2025 by Steffanie Stevenson
I love the addition of the mat holder and the air. The only thing that I would say is that i paid for my tires to have shine and I don't believe that it was completed, and that's not the first time. But in general, I have a good experience with this car wash.
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April 2024 by Adam Jaramillo
Never signed up for a pass and it started charging
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December 2023 by bsummer2000
Posted photos of AFTER running my Ram through in their photo shots above. Bugs all over the mirrors and wheels received no shine (25.00 wash). Do NOT recommend this service. The first set of brushes were not even working and the attendant did NOT inform us that again, some of the brushes were not operating. This is the 2nd time this has happened but they expect full payment even when their equipment is broken.
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December 2023 by Kristi Wilson
Don't waste your money. Stopped by this morning on the way to work. Still had bugs all over the car so took pictures. Went back after work with the time stamped pictures that they wouldn't even look at and they wouldn't make it right.
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October 2023 by April S.
The one on Marshall Ave /highway 80 is the worst.. employee made the mistake of entering the wrong wash I wanted the one I always get employee might have made a mistake it happens when I tried to explain or correct it I was handled like I was being a difficult customer aka Karen so I try to communicate with the manager what occurred he then repeated same thing as I repeated how's that my fault.eventuallyvi was given a refund but asked never to return again when I said I would manager said good I'm glad..best part of her story is I work in the auto industry and il definitely be referring them else where ..btw I know it's just a car wash and $25.00 is not ALOT for some but for me it's alot it's not change I have lying around
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September 2023 by Arlene White
They guys went above to get all the bugs off my bumpers
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September 2023 by Rickey Johnson
Best Car Wash I’ve Ever Been To and It’s Very effective making my car shine
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September 2023 by Araseli Liz
Stopped at this car wash on my way back home on 01/01/2023. Couple of young men there were excellent at their jobs. Very nice and helpful. Car was super clean, including the back which is always a bit dirty after most washes! Will definitely be back when I am in Longview, great service!
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September 2023 by Michael Porter
Wonderful service and excellent machines.
