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August 2023 by Brandon Mead
Leishae was very helpful and got me set up and ready to go in minutes.
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July 2023 by Jordan Cunningham
Easy to deal with. Nice location and the customer support that I received from Patrona was top notch.
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July 2023 by Jessica Carmody
Adam did amazing helping me out today and answering all my questions!!
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July 2023 by Twade
Very nice facility at a convenient location. No fuss when I needed to cancel my unit. I sent a request for cancelation, and quickly got a response from O’keeno who took care of everything for me in no time. Thank you O’keeno and sparebox!
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July 2023 by Tara Dorety
Beautiful facility. Great customer service. Vanessa was very helpful.
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July 2023 by Wanda Allinson
Excellent customer service. Sharice very helpful and friendly. I received clear instructions from her. Thank you
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May 2023 by David Grover
Very easy online reservation system. Storage unit was clean and facility was well kept and secure. Had a personal followup to ensure satisfaction from Anna that was a nice touch.
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May 2023 by Erin Hamilton
If I could give zero stars I would. This storage until is Rat infested. The rats ate up very valuable things of mine that I am sad about losing. I’ve called and called and I keep being told that it is being escalated but no one has returned my call. I regret ever using this storage unit.
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May 2023 by Jim Logan
Youse8ve was attentive. All of the instructions I received allowed me to successfully access my rented unit and begin moving items in today.
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April 2023 by hisgloryinme
I needed to call and change some things on my account, and spoke with Shoyan - who by the way was AMAZING!! The entire call was a great customer experience, kudos to SquareBox Storage for being such a great customer service rep!!
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April 2023 by Jenny Hubanks
Sasha was very helpful with getting my storage unit rented! Thank you!
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April 2023 by Jon Oliver
Seymore did a great job of helpong me out when i called customer support.
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March 2023 by George El-Qasses
Clean place and easy to lease.I received a call next day from Romanio to make sure that everything went well and the storage is up to my expectations
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November 2022 by Kim T
Just an honest and constructive perspective. Unfortunately, we had a not so good experience. We had our catalytic converter stolen from our motorhome. I understand this theft is not the fault of the storage unit. However- after talking to another tenant - these thefts are common at this particular site. The fence that the thieves came through has not been upgraded to help prevent and maybe deter the thieves for future thefts. And I don't know but maybe a possible warning as we have a gas motorhome that is prime for these thefts. We would not have left it at these units had we known. Now for an insurance deductible, time at the mechanic, and just heartache.Another note - Mick was amazing to help us move to another unit that may be more secure! Fingers crossed.Ritchie Road - Waco Texas - just beware if you have something with a catalytic convertor!**** UPDATE - Thank you for the response! Tried to call you back but it goes to the corporate recording and I wasn't sure who to talk to in the voice tree as corporate as pretty much told me that they can't do anything for us. I was hoping this was a local number for some local help and advice!We were even charged another management fee for moving units. They said they gave us a monthly credit for this but we will be moving out at the end of the month - so I am sure we won't see this credit. Said they can't credit us anything - just can give us upcoming credits. Such a disheartening experience so far.**** UPDATE (11/3/2022) - Sheriffs office has been trying to get in touch with the storage unit to obtain video from the theft. Sparebox Corporate gave the local number but that number is never answered. Deputy Sheriff is stumped as what to do! The sign on the gate advertises secure location with 38/39 cameras. However - if Sparebox does not allow access to the cameras - then I think this claim to secure location needs to be removed. The sheriff stated that the thieves entered through the chain link fence - the same fence that had already been used to enter on another date to make a previous theft of 8-9 catalytic convertors. Sparebox has made no attempt to secure location.We are beyond frustrated with this company at this moment.
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November 2022 by Mark Gonsalves
Rat infested! Do not store your belongings here. We called customer service to schedule an appointment with management to come see all the droppings. No one ever showed, we called back to let them know, and we haven’t heard from anyone since.
