U-Haul Neighborhood Dealer offers truck rentals, trailers, cargo vans, and pick-up trucks for local or one-way moves. Customers can also access moving supplies, shipping boxes, and U-Box containers through online reservations. The location is known for excellent customer service, with staff described as very friendly and helpful. Many customers appreciate the helpfulness and professionalism of the staff, indicating they would use the services again if not for other reasons. However, there are some concerns about reservation issues. One customer experienced a major problem when, despite reserving a trailer three days in advance, they were told on the day of pickup that they had to travel 30 minutes to another city because there was no trailer in Waco. The call center staff offered no alternatives and showed no sympathy, causing significant inconvenience. Despite some positive experiences, this incident damaged the customer's trust in U-Haul's reservation system. Overall, U-Haul Neighborhood Dealer provides helpful service and a variety of moving tools, but reservation reliability can be an issue.
Excellent customer service. Very friendly, very helpful! If we weren't moving, we would definitely use them again;).
May 2023
Excellent customer service. Very friendly, very helpful! If we weren't moving, we would definitely use them again;).
March 2021
Safe secure environmentally controlled storage with World class customer service. Do not waste your time calling anyone else these guys were over the top.
