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February 2024 by Hyper ninja27
we live in Moses Manor addition we keep getting every ones this day 1-23-2024 we received 3 different homes mail and none of our own makes you wonder where my mail is this happens way too much have complained but still happening B, Berger
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December 2023 by Dj stanky Buddha
Bruh should I just get expedited Shipping for my regular mail? it take yall 2 business days just to get the regular mail out. on top of that the post office closes before you can ask were your package is if it's lost its so inconvenient to have to drive all the way to the post office with these gass prices and when you get back home you've already used 10 dollars in gas smh ?♂️ and it shouldn't take till the actual eta to deliver a package ? I've had notifications that some of them were at the postal office and left the postal office at like 6:00am and say it was out for delivery but take 3 extradays to deliver
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September 2023 by kris stanford
Carriers used to park in the street and carry packages to the door. The new postal carriers in Lorena, now, drive up to the garage and then back up into my yard. when they do this, every time, they run over my sprinkler heads causing the lines to break rendering the irrigation system inoperable. i do not understand why they feel the need to get off the concrete driveway. We drive a GMC Yukon and stay off the grass every day. now there are tire tracks in our yard and about 5 broken sprinkler heads.
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June 2023 by Austin Swank
I ordered a gift for Mother's Day at the beginning of April. It took forever to get out the door but it finally shipped after Mother's Day. Just to find out that it got delivered to the wrong address and is now probably lost!Something needs to change at this Post Office. I DO NOT UNDERSTAND how packages/mail can constantly get delivered to wrong addresses here and seemingly nothing is ever done about it. It's like the staff here do not care about our mail or their jobs.
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June 2023 by Brandy S
This post office is a joke. You call and no one answers, there’s no voicemail, and when you go in to see where your missing package is, they tell you they can’t help you.
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February 2023 by Heather Weir
Nobody answering both the local and the 800 numbers!
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July 2022 by Scott Clay
Regular delivery people are great fill in people are a joke and do not care
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July 2022 by Audrey Stokes
We are missing important dicuments that were mailed 2 weeks ago. I try to call but get automated run around with no help.
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April 2021 by NFN NLN
Had a quick and happy visit. A pretty new and nice post office.
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August 2020 by Navy Sooner
I’m fairly certain the people that work here are either illiterate or play the game “how bad can mess up the mail today”. Constantly getting other people’s mail, packages being “lost” or “destroyed” but the entire packaging of the product I ordered is there just not the product. Constantly have to send in late bills because I never get them on time because they either go to other people and they throw it away or takes forever to get back to me. This post office has cost me hundreds of dollars in having to reorder products or pay late fees. Almost makes me want to leave Lorena!
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June 2020 by Kristin K.
This place is so unprofessional , the ladies working there are rude and wanted to charge 4 dollars to tape a damn label on a package. This is every time I come here , not busy once. Ridiculous.
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October 2019 by Hailey Reed
Poor customer service inside the building and out. Packages always go missing and don’t get delivered. Tellers inside are very rude and have so customer service skills. I hate going there.
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August 2019 by Miranda Serrano
I have tried not to complain about my local post office but something needs to change the hours of business here are not convenient at all! I live on Thompson circle and my mail is always missing thankfully we have great neighbors who return our mail to us whenever its misplaced in our mailbox which is about 2 times a month we also get our neighbors random mail and we have to go out of our way to return it as well. Again somethinh here has to change I just wanna be able to receive my mail when its suppose to with no issues
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February 2019 by Drew Williams
I have never had this bad of service from a post office. 1st the letter carrier is terribly disrespectful and was setting packages on the hood of my brand new car even after being asked not to. My dad was a letter carrier for 33 years so I know what they have to deal with. That doesn't give them the right to disrespect someone's property. Now I have to go pick up packages from the building and the hours are terrible. Only open 2 hours on Saturday and closes at 4:30 through the week. How many people can get off work on time and drive to the post office before 4:30?
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June 2018 by pamela shumake
That gentleman who delivers our mail was always very friendly till the day my daughter told him not to honk the horn anymore. My husband works 12 hours nightshift and he woke up a couple of time when the mailman arrived and honk the horn to drop off a package. Now, I find little packages in front of the gate, everyone could stop and grab it! One package is missing, I'm waiting for a package for more than three weeks now.... All we asked for was not to honk the horn but this gentleman took it a little to personal.
