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April 2024 by Ann Cobb
A Plus Super Storage was very helpful and kind. They worked with me to get the price I needed. Thank you!
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March 2024 by Angie A
Awesome customer service & safe, affordable units! This is my 2nd time renting from A Plus Super Storage & they have taken great care of my storage need both times!
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February 2024 by Stephanie Nichols-Roberts
Absolutely amazing!! Brandon was so professional and polite. Very thorough on explaining the agreement and providing exactly what I needed for storage. I definitely suggest A Plus Storage to everyone!
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February 2024 by Yellow Tail
I recently had the misfortune of dealing with A plus Storage Solutions, and to put it bluntly, it was a complete disaster from start to finish. If I could give them zero stars, I would gladly do so.Security? Forget about it. The so-called "state-of-the-art security measures" they boast about are nothing more than empty promises. I wouldn't be surprised if a group of toddlers armed with plastic toy tools could breach their laughable security systems.As if the subpar service and dismal facilities weren't enough, the billing process was an absolute nightmare. Hidden fees, inexplicable charges, and a billing system that seemed designed to confuse customers – it's clear that A plus storage is more interested in squeezing every penny out of their clients than providing a transparent and fair service.If you value your time, money, and sanity, steer clear of A Plus Storage Solutions. There are countless other storage providers out there that understand the meaning of customer service!
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February 2024 by Jonny Walker
The company is professional in TAKING your money! First month was great, even the people were professional and attentive. However I want to leave the DAY of my contract, I was Three hours late, Brandon says I have to pay the FULL month, Will not do business again.
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October 2023 by Patsy Wylie
My first contact with A Plus was by telephone. Brandon was friendly and professional and answered my questions concerning rental of a storage unit. My in office visit was also professional and informative. The whole process was quick and easy. Would recommend this business to other people.
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October 2023 by Felicia Portales
I have used A-Plus Super Storage before back in 2017. I was a returning customer.I WILL NOT BE COMING BACK TO THE COMPANY AGAIN!!!BRANDON the site manager at 2415 82nd Street Lubbock, TX 79423-2300 location has RUINED my experience with this company!Last night 9/26/2023, we removed our belongings from the unit, after them being stored there since 7/29/2023. In the almost 2 months it was stored there our things got water damaged & grew mold. I called Brandon at the location this morning, 9/27/2023, to inform him of the water damage. I was trying to be polite & just make him aware of the situation to try & help the next person from experiencing what we are, when they rent unit 14.As soon as I explained the situation to Brandon, he DOES NOT show any empathy or understanding of what we experienced. He immediately asks me if I knew where the water came from because it has not rained, mind you it recently rained on 8/13/2023, 8/27/2023 & throughout the days of 9/11/2023 - 9/16/2023. In that time frame I did not check on my belongings because I assumed & trusted they were safe in the storage & would not be getting wet. I had baby pictures of my children in the storage & old baby clothes that we were keeping as keepsakes that are RUINED! I did NOT call Brandon expecting anything from him or the company, what really mattered was already damaged & we can no longer keep. I called him hoping for some understanding & hoping they could be made aware & fix the issue so the next person would not experience this.Instead, Brandon asked ME if I knew where the water came from (as if I sat in the storage & watched it leak) & was very quick to make it extremely clear that he could do NOTHING for us, because we moved our belongings out already. Mind you, we moved the belongings out AFTER we got out of work & the office was already CLOSED.I called him at my soonest chance this morning 9/27/2023. On top of not getting an apology, nor him showing any EMPATHY, he also had the WORST customer service today! He talked over me & did not allow me to explain my side. At the end of the call he asked me "Are you done?" "Are you going to let me finish now?" As if my frustration is pointless and before I allowed myself to really get disrespectful, I ended the call & have NOT received any attempt from him or the company to fix this.I see clearly how little my business means to them. I will not be returning.**In case any higher up management would like to reach me, my name is Feliciana, I rented unit #14 at the 82nd & University location & my contact information is on file.I will be telling my friends & family about my experience.
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October 2023 by Daniel Ybarra
My brother & I helped my ex girlfriend move her things & a couple of mine into these storages. I was on the paperwork(had my own key) she got upset changed the password & lock. Now they say I can’t get any of my things out. I had an 80” Samsung Tv & my leather couches. Some clothes & my books from school. Now they won’t do anything. Smh the guy in the office Brandon would not try to help out at all. I told him she’s trying to through my books away he didn’t even care. When I first called to asked what I could do, he called my ex girlfriend & told her I was trying to get into the storage.
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October 2023 by Franchesca Dominguez
Brandon has been super helpful with all my needs!!! Very friendly staff they are attentive to customers needs!!! Will continue to use them
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October 2023 by Aidan Hantla
I just got a unit here. The process was so smooth and quick. The prices are better than others in the area. I highly recommend!
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October 2023 by Elizabeth Gregg
Friendly service! Good communication and was able to book a reservation for a unit online
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September 2023 by Minerva Bonin
Excellent and honest service given to us by Brandon!!
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September 2023 by Hayley Ybarra
Customer service is wonderful! Jeremy and Brandon have been great help!!
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June 2023 by Alex steward
Love A Plus Super Storage! Travis made the process extremely easy and effortless. If your looking for a nice and affordable storage center this is the one for you!
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June 2023 by RG Jefferson Lewis
I've used this storage place twice, now! Why? They take good care of you! Professional, courteous, great customer service (a forgotten skill in many places) and accommodating (they know your sugar is dropping with the big move and even provide snacks). They even recommended some fabulous movers and a free trailer to borrow! What an awesome place!
